I have been here a few times now and have been pleased with the food and service. Each time I have told the staff that I have Celiac, and they make sure to put a note on my order so it gets prepared in a separate area of the kitchen. I have had no issues with contamination and definitely enjoyed my meal! Who knew grilled cheese could be exciting again.
Fantastic experience. The woman taking our order asked if my daughter was gf by allergy or preference and the staff was very aware of celiac. Highly recommended!
Very knowledgeable staff and a separate area for cooking. Delicious food!
LOVE this place! The workers are very educated on Celiac and cross contamination. I can tell that they are well trained to handle allergies.
I was nervous about trying this place. I am celiac and I loved this place after my first visit. They are knowledgeable about GF and keep everything separate. Best part is there is no upcharge for GF bread. I have been there now many times and it is always awesome.
Staff is knowledgeable, they have a separate area for gf prep. Love this place.
Amazing!!!! Literally the best sandwiches I've ever had!
Great grilled cheese & soup! They were so helpful and nice. They took extra care with my meal. It's nice to find a chain place to stop for a quick bite to eat. We'll be sure to look for Tom+Chee places as we travel now.
Awesome food separate kitchen separate employees handle gf
they are so nice. and they are a perfect place for people with celiac.
Traveling in the area, found this awesome place thanks to this app! Grilled cheese and creamy tomato soup GF! Knowledgeable about GF and cross contamination. Loved it. Didn't get sick. Going again soon!
Great. Go here!!!!!!!!!!
Love love love!!! Everything I have tried is soo good and they seem well educated on the food prep for allergies. If you ask for gluten free they will ask if it's choice or allergy. As of June 1st they came out with more options for gluten free as well as a donut!! I can't wait to go soon :)
I have been here lots of times and have never gotten sick. They ask if you are GF due to allergy or preference. GF orders are prepared on a separate griddle. Soups are GF as well. The first time I ate here I had to double check that my meal was gluten free - it was better than how i remembered grilled cheese. Too bad because the cashiers always complain when I tell them my order is gluten free. I will go somewhere else where they don't groan and roll their eyes at me
Very attentive to various food allergies. Food was awesome - GF bread and vegan cheese - with lots of extras to add on. Love it.
They were so friendly and wonderful! The bread was so good and the grilled cheese was amazing! So many choices it was great! The staff was so polite and attentive. My daughter had the donut grilled cheese not gf. And she said it was amazing!
First time in 18 years that I enjoyed a gluten free grilled cheese sandwich and tomato soup in a restaurant! It was awesome! My Hubbie enjoyed the sandwich of the day and an added bonus of a free child's meal for our son. All in all....check this place out, especially if you are gluten free!
The GF bread tastes good and doesn't cost extra. The soup is also great! Good place!
Fancy grill cheese sandwich on gluten-free bread with gluten-free creamy tomato soup! Doesn't get any better than that!
They have a separate space for their gluten free meals and are very knowledgeable about cross contamination. So awesome!
The person who took my order seemed a bit unsure when I ordered a GF sandwich, but when the cook saw the order she asked if it was preference or allergy. She instructed the cashier, who I believe was probably new, that he had to ask & put allergy in the order so she would know to clean everything. She told me my order would take a bit longer because she had to clean her work area first. The sandwich was delicious and I didn’t get sick. Would definitely go back.
I have celiac and ate here twice without issues but the third time I got sick from the American cheese. I was under the impression all cheeses were gf, that was not the case and I was not informed otherwise. So be sure to check Tom + Chee’s allergy menu online first!!! But great food the mozzarella and creamy tomato basil is my favorite :)
Have been here 3 or 4 times and the staff each time is great. Affordable and delicious food. Haven't gotten sick. I get a grilled chicken cheese sandwich with lots of fresh veggies on gluten free bread. The tomato soup is gluten free also. Really like this place!
Excellent lunch, dedicated gf griddle, and staff is knowledgeable about what cheeses and other items are certified gluten free. I come here every time I’m in the area. My only complaint is they used to make their own gluten free bread but now they use a commercial bread, but I understand that it’s much easier to use a prepackaged product. I recommend the pesto turkey grilled cheese and creamy tomato basil soup
I am giving this 2 stars instead of 1 because we have eaten at other Tom + Chee and were very impressed. Today, however, not only did all 3 celiacs in my house get very sick but I was very upset at how I was treated. The general staff seemed confused and uninformed. Not what I am used to here. Also the manager gave me a ton of attitude when I asked him to change his gloves. Kept glaring at me. So, I started watching the kitchen. It was then I noticed most of them aren't even wearing gloves. So...I would not eat at this particular location if cross contamination is an issue.
Celiac safe options!!! Quick, easy, and extremely tasty! Was able to confidently eat hear 3 times during my trip. Really appreciated the staff's knowledge and help with questions and they knew thier stuff when it came to cross contamination. Very sensitive and did not get sick!
Amazing grilled cheese and tomato soup! I eat here all of the time and have never gotten sick. You should definitely give it a try.
Kitchen manager explained to me how they mark the order as “allergy,” which cues one person to handle your order. They have a dedicated grill for GF sandwiches marked “allergy.” She even advised me the American cheese has gluten, and steered me to the Wisconsin Cheddar. I haven’t had grilled cheese since diagnosed 9 months ago. It was SO good!!! And no cross-contamination. I left great the rest of the day.
We ate here during a quick trip to Atlanta. The gluten free chicken bacon ranch sandwich and tomato soup were amazing. The way they prepared the gluten free food separately made it easy to relax. Food was delicious!
This place was surprisingly amazing! I recently moved back to this area and wanted to try something new and chose to go here on a whim. I ordered a pepper jack and pepperoni grilled cheese on their gluten free bread. The staff made sure I wanted the sandwich made on a separate grill, which was amazing. The food was also fantastic, a little greasy, but still delicious and did not make me sick. Would definitely recommend this place! Haven’t been able to eat a sandwich out in a long time. Very impressed.
I wish I had the same experience so many others had. I have celiac and was so excited to try this place. My husband and I walked in and an employee was on her cell phone talking wiping down tables and nodded at us. We stood at the front for awhile until another employee from the kitchen yelled to her that we were there. She came up and asked what we were ordering. I asked what the gluten free options were and she said “um soup and bread”. I said I’m sorry it’s my first time here I have celiac I meant what sandwiches can I have or do I need to do a build your own?” And she rolled her eyes and said I don’t know. The same person in the kitchen then directed her to give me a printout of ingredients that were ok. She again rolled her eyes and said “here” handing me the paper and then greeted another customer that walked in. I was so uncomfortable not just by the rudeness but if the staff wasn’t aware of gfree options or how to handle questions like that I didn’t want to risk getting sick. I thanked her and handed the paper back and we left.
Excellent food! Great for Celiacs! Son had a great sandwich with gf bread and fries are safe! Separate prep area! Friendly and knowledgeable staff.
my son has an extremely high allergy to gluten and this place provided an option while we travelling in Shreveport, LA the personnel were very helpful and careful handling the food to avoid cross-contamination granted there is always a risk but my son did not suffer any allergic reaction Good place and good food
I'm visiting from out of town and stopped here for lunch, I was thrilled that they are very celiac friendly. Their tomato soup is gluten free and they offer a gluten free bread option. They make sure to ask if you want the sandwich prepared separately and on a different grill. They appear to be very careful with the food!
They are eager to accommodate, but placed bread beside my GF meal. be sure to ask that they not add bread to your plate.
Great place, have a separate area for the gf sandwiches and can actually watch them make it. Also gf dairy free tomato soup. Delicious and safe
Update: I previously gave this place 5 stars. I went in today and they recently changed the menu. The two teenagers at the counter said there was no longer a gluten free menu. They said that I could just order anything with GF bread. There is clearly lots of menu items not gluten free. I asked about the soups and they said... all soup is gluten free... isn't it? I said I would go somewhere with a gluten free menu. They laughed and said it was fine with them ☹️. First Review: Wow, Wow, and Wow. I have celiac and they made me an amazing Grilled Cheese and soup!! The rest of my family loved their meals also... The grilled cheese on a donut was a big hit with the non-celiac folks! We will definitely be back!
My daughter who has Celiac absolutely loves tom + Chee. However this location was not as good as the previous ones we have been at. The staff was alright, but initially told us that it was too late to make a GF grilled cheese, even though they were not closing for another 35 min. We must have looked upset and annoyed because they then told us they would actually be able to make a GF grilled cheese. GF grilled cheese is amazing though- best ever!
Delicious food, gluten free bread, and excellent precautions taken! Cashier was incredibly knowledgeable about all of the ingredients that were gluten free. The Tom+Chee website has a breakdown as well. Be careful to let them know about allergies though because some of the cheeses and other ingredients aren't gluten free.
Very knowledgeable staff. Cashier knew which cheeses could have come from a facility that produces gluten products and warned me when ordering. Kitchen staff took time to switch gloves and clean and prepare kitchen for my order during Sunday lunch rush. I will definitely return!
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