Review of Twist Bakery & Cafe

Under new (and terrible) management sadly. This place used to be amazing but I have been here twice now, tried to order something that was fully on display and seemingly available, only to be told that it was not available. (Then...maybe move it from the display so it's not just hanging out there seemingly available for purchase?)

I asked why they didn't simply take the items out of the case and was told by the manager who had just popped up that they are "too busy" to do it. (Although it also seemed to take the cashier 5 minutes to check if it was available through their not-great system, so really using time and resources well. A+ management all around).

I asked what I *could* actually order,manager then spoke to me condescendingly telling me he was trying to help me and this is just how their system is, and that "everything else" on display was available, but how was I to know if this was the case since they clearly don't update anything? He also then backtracked and said "No wait, the rustic apple tarts are sold out too." In case you were wondering, yes, there were 4 of them in the display case. I really miss previous ownership - they never had issues like this and everything ran so much more smoothly. I don't like playing guessing games of what may and may not actually be on sale when it's openly displayed and no of no other business that would to this.

Again this has now happened twice so this is not just a one-time bad experience - it's how they operate, confirmed by the manager telling me this is how their system "works."

Fun fact - they are also too busy to clean bathrooms, which were gross enough I decided not to even use it.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Poor