Review of Twist Bakery & Cafe

30 Milliston Rd, Millis, MA 02054

Overall Rating

Review


After trying some of their food at a couple of gluten free expos we finally took a ride out to Twist. I was so excited to try it but left disappointed.

I feel the setup is confusing. There are menus in a basket by the door. I wasn't sure if we took one to a table and there was table service. I asked an employee wiping down tables and she told me that we ordered at the counter. Being unfamiliar with the menu and with no menu at the register, it was awkward ordering.

My husband and I ordered burgers and my son ordered a breakfast sandwich. He asked what the soup of the day was and he was told they didn't have soup. The employee kind of indicated that they didn't have it in the summer. As he looked for another side (he brought a menu to the register with him) she told him that they didn't have any fries. Our burgers were supposed to to come with fries and she never told us they didn't have them. I asked for "chips and a pickle", a side item listed on the menu, but she seemed to have already put that in as a substitute without telling me.

Our food came in a timely manner. It was very tasty. The rolls for the burgers were great. However, the burgers were tiny! Mine had a very thin slice of cheddar on it. As I looked at my plate with the tiny burger, potato chips and a pickle spear I was not thrilled that I had paid $12 for that meal. My son's breakfast sandwich ended up costing $8.50. He said it was good but nothing special.

When we went to leave we weren't sure what to do with our dishes. Nothing was on disposable plates, which is great for the environment! We left our used plates on the table but felt like we shouldn't have since there was no table service.

We decided to look at the baked goods before we left. I had planned to buy a few things to bring home with me, I even brought my cooler because we weren't going home right away. The prices were so high that my son and I just ended up getting one thing each to have as a dessert on the way to our next stop. As we were waiting to order, I noticed an employee taking our dishes to an area towards the that seemed to be for customers to put their dishes in. It was not obvious and I felt terribly that we hadn't taken care of our own dishes...I would never leave a table for someone else to take care of if we could do it ourselves!

The food was good but we spent $49 and change on 2 Poland Spring waters, a soda, a breakfast sandwich on a corn tortilla, two tiny burgers with potato chips (out of the bag type...not even house made), a whoopie pie and an individual sized key lime pie. I know there is the comfort of a dedicated kitchen but we've eaten plenty of places that have great reputations for being safe for celiacs that are a far greater value. I really wanted to love Twist...I really did but it just wasn't what I expected.

Celiac friendly?

Yes

Updated 5 years ago

Symptomatic Celiac