Twisted Root Burger Co (Temporarily Closed)

71% of 7 votes say it's Celiac friendly

730 East Campbell Road, Richardson, TX 75081 Directions

Top Reviews


Celiac

Overall Rating

Review


This one is closed. Sad. Closed

Updated 1 month ago read full review

Celiac

Overall Rating

Celiac friendly?

No

Review


Staff especially in the meat section were not changing gloves and using same knife to cut gluten free turkey with glutened meat. Not celiac friendly. Lots of cross contamination.

Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I’ve eaten here 3 times in the last 5 months and have tested my food each time with the NIMA (gluten sensor) and every time the fries and burger have come back with a smiley face (meaning gluten free)!!! I never get a bun to minimize the risk of cross contamination but have gotten regular French fries, a bacon cheeseburger x2, and the blue cheese burger! The only thing that has come back with “gluten found” was their ranch so that was disappointing bc it is on their gf list, but I can easily use my own!

Updated 2 years ago read full review

Gluten Free Features

  • Bread/Buns
  • Burgers

Categories

  • Kid Friendly
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout

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More Reviews


Celiac

Overall Rating

Celiac friendly?

Yes

Review


Good burger, good bun and excellent service.

Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great burgers, fries, and fun! Loved it! This is a must visit whenever in Texas now!

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


gluten free bun toasted separately. the website clearly listed the safe menu items and the guy at the register answered my questions about cooking separately a d said they change their gloves for gluten sensitive.

Updated 4 years ago read full review

Overall Rating

Review


Local oven bun is fabulous! A chart listing all gf items is in front of register. Burgers are substantial and very tasty!

Updated 6 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff was great and very knowledgeable. They use a separate fryer for fries and don’t toast the gluten free buns with the gluten buns. The burger and fries were excellent, too! Fun place to eat.

Overall Rating

Celiac friendly?

Yes

Review


My son has celiac disease, and we have eaten here twice without any issues. They have a separate area for preparing gluten free items.

Overall Rating

Celiac friendly?

Yes

Review


Called ahead, staff was knowledgeable and have a “system” to ensure gf orders are handled correctly, use a dedicated fryer and kitchen space. Gf buns were tasty and soft.

Overall Rating

Review


GF buns available for their delicious burgers. Haven’t had any issues after eating there.

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


Great staff! Have been 3 times I. The last couple of weeks. Never gotten sick! Food is always good and staff is very helpful with the gluten allergy. They always seem to go out of their way for me.

Celiac

Overall Rating

Review


Food was absolutely fantastic, fries are delicious and cooked in a separate fryer. Staff was a little rude at first when i asked about the fries and a separate fryer. She had absolutely no idea what gluten free was so I asked for a manager. The manager and the bar tender talked and the manager came to talk to me and assured me that everything would be GF. I would go back as it was a great meal. They could do with a better selection of GF drinks. They have liquor but not a full bar. Selection od Bottle cider could do with some improvement and no GF beer. Which would go nice with burger and fries. Big deal would be education of the staff or even just have them read the website before they start serving.

Not celiac

Overall Rating

Review


I paid extra for a gluten free bun. It literally snowed on my plate when I picked it up to eat it. The bun was also cold. When I complained, a manager offered a new bun, but said it was the product...they were all that way! I suggested they try a different product. Not worth the wait or the money!

Celiac

Overall Rating

Review


Expensive burger, but they had gluten free buns and dedicated fryer.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Always safe if you let them know you need GF. They have a dedicated fryer, change their gloves, and are very considerate of cross contamination. BEWARE: the ranch is NOT GF and the only pickle that is safe is the regular dill.

Overall Rating

Celiac friendly?

Yes

Review


I had the veggie burger on a GF bun and fries. Veggie burger is made in house and was excellent. The manager was very friendly and made sure to ask if my order was due to sensitivity or preference and plated everything accordingly. Everything was very fresh and tasty. Worth the price.

Celiac

Overall Rating

Review


There is a separate gf menu they have but unfortunately every single burger isn’t safe. I have no idea what everyone on here is eating there but it’s not burgers. I ended up with a meh salad.

Celiac

Overall Rating

Review


The staff was great. They didn’t flinch when I said Gluten Free & Celiac Disease. They double checked the ketchup for me and the fries are cooked separately. Burger & fries were fantastic! Love this place!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff seems knowledgeable about gluten allergies. They offer a gluten free burger bun that’s very good, but a little crumbly. The burgers are huge and a bit greasy but delicious. I’d give it five stars if not for the price. Did not get sick! Definitely recommend!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Super yummy GF bun and fries!!

Not celiac

Overall Rating

Review


Delicious burger. GF bun was cut weird, really thick on top and bottom thin enough to get a little soggy. Tasted good though! Fries are gluten free. House made chipotle ancho ketchup was awesome! Housemade drinks were good too. All in all a positive experience.

Celiac

Overall Rating

Review


Staff not very helpful other than saying they have a GF bun. No sides. It was one of the big GF buns that falls apart in your hands and hides the flavor of the burger. Didn’t eat the bun and the burger was so-so

Celiac

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Review


GF bun - Udi's. I didn't get sick. Interesting burgers but only some are gluten free. Had heard great things about this place but my burger, even without eating the bun, was really dry.

Not celiac

Overall Rating

Review


GF bun was cold and crumbled apart. :(

Celiac

Overall Rating

Celiac friendly?

No

Review


Staff was nice and accommodating, I like the preference vs allergy option. Gluten free buns and fries, my husband enjoyed them both! Unfortunately though he did get sick from cross contamination, possibly from the butter roll used to toast the buns or the grill - we were not aware of it or we would have asked for his not to be toasted. Would not say celiac safe. :(

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great burgers and fries! Staff was knowledgeable to gluten allergies. Will visit again

Overall Rating

Review


Gluten free buns. Very good burgers. UPDATE: Bossier location is out of business. There is one in Shreveport.

Overall Rating

Review


They have a gluten free bun, looks like the fried stuff is fried together, but ask again just in case it’s changed. Burgers are super good and worth it.

Overall Rating

Celiac friendly?

Yes

Review


Local chain, we went to the one in Roanoke TX. Staff was knowledgeable, dedicated frier, GF buns were buttery and toasted on the griddle not their regular bun toaster. No onion straws. Cheezy fries are excellent. Salad was really good and fresh. Homemade pickle bar with like 5 different pickles is cool. Basically everything was super good except for the burger itself, mine was overdone. Otherwise it would be 5 stars. I'll still go back, and maybe try the chicken. My husband is Cealiac, I have a severe gluten allergy, we were both full and happy after dinner, no reactions at all.

Celiac

Overall Rating

Celiac friendly?

No

Review


Ate here because of good reviews. Checked 4 times with staff to be sure it was gluten free and was assured it was and that they were careful. Tested with the Nima tester and it came back positive for gluten. Thankful I only ate one fry

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My favorite burger place in town! I eat here constantly and have never gotten sick.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Good place to get a burger and fries.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great burger! Separate fryer for the fries. Margarita was amazing. Service was a little lacking, but I'd go back in a heartbeat.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great burger! Fries in a separate fryer. Have one of their monstrous margaritas while you're there.

Celiac

Overall Rating

Review


Great burgers....but my celiac son got glutened here on his 1st visit. He was excited as he said it was one of the best gluten free burgers he has ever had.... until he was sick all night. It certainly wasn’t worth it! We went on recommendation of another person with celiac, so not sure what to say.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great Burger place for the whole family. Knowledgeable staff. Love their gluten free bun as well!

Celiac

Overall Rating

Review


We always love having this as a safe burger option

Celiac

Overall Rating

Review


First off, told cashier abt celiac dietary needs. She looked puzzled. So said wheat allergy. Then she said they couldn’t accommodate. So I said Gluten free. She said oh yeah we can do tht. I then asked for the mngr on duty bcz I wasn’t feeling warm & fuzzy. He assured me they had dedicated fryer & prep area plus gf buns. So we ordered same burger except I ordered GF & fries. When we got it, they had mine separated & said it was GF. Abt 1/2 thru dinner & we were thinkn they got the orders mixed. My bun was buttery & awesome & Hers was dry & flavorless. :( we did look around at other ppl’s plates & it did look like they had it right by the initial ordering process left me very anxious. My symptoms r usually not sudden & can take a few days. Idk yet if I ingested gluten. If wasn’t for tht, food was good!

Not celiac

Overall Rating

Review


Stuff is well knowledge. Burgers and fries are good. Its good to have a good hamburger again.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Best Gluten Free burger and fries in Birmingham Area. The burger taste fresh made and also the fires taste fresh cut

Overall Rating

Review


Great service! I met Calvin at the front register who (although it was very busy) took time to explain my GF options and offer suggestions. The food was great! I had a buffalo burger with GF bun, and fresh cut fries. Amazing place! Next time I come to this area I will certainly go again.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


We went too this awesome place. Buns were very big, the other palaces. Very friendly services, will be back

Overall Rating

Review


The staff are very friendly and knowledgeable. Excellent gluten free bun too.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Tested with Nima and my burger and fries were gluten free

Celiac

Overall Rating

Celiac friendly?

No

Review


Fries are no longer gluten free. They are flash fried in friers that are not dedicated.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Kid friendly. Great food. Good atmosphere!

Celiac

Overall Rating

Review


The food was really good and the staff didn’t mind all he questions my family asked about the gluten free food. I definitely recommend this burger joint

Celiac

Overall Rating

Celiac friendly?

Yes

Review


This was my FIRST burger (with a bun) & fries since being diagnosed with Celiac over 2 years ago! I was informed they used a separate fryer, gluten free side of the & change their gloves!! This was awesome news!! Jeremy took my order over the phone. The food was delicious!! The bun was toasted & fries were crispy! I wish I could give more than 5 stars! Get use to my face cause I’ll be visiting a couple times a week!! Thank you!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


We’ve been going to this location for over 2 years and go regular. Best burgers ever and love that they have a dedicated frier for fries now! Husband is sensitive celiac and never gets sick

Celiac

Overall Rating

Review


Had a great experience! I got a grilled chicken sandwich with the gluten free bun! So good! Bun was delicious too! They have a lot of toppings and the French fries are fried in their own fryer! We’re here on vacation so it was great being able to eat here and still feel great after!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The burger I ordered was absolutely delicious. The staff was knowledgeable and they had a GF menu when asked. The potato chips are GF and were amazing! Would definitely recommend!

Overall Rating

Review


Great gf burger! Great gf fries! Great staff! Gf bun did start to fall apart on the top a little like a lot do but had an excellent taste! Very cool and fun place! I will be back!

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


Delicious. Neat place & atmosphere. Gluten free buns! Fries are cooked in a dedicated fryer. I could eat like a normal person :) I will eat here again next time I’m in Dallas for work.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The food was awesome, the staff was fully aware of celiac and the necessary precautions. The cooks changed gloves and cooked the food in a separate area. The staff was courteous and the food tasted great with no reaction.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


great gf option. a little greasy, but safe food, fun atmosphere, and lots of gf options.

Overall Rating

Review


I had the Happy Pilgrim with GF bun. Delicious! I am delighted to say that if my husband had not tasted the bun, I would not have known it was GF. He had the Freshman 15 made with buffalo and was over the moon about its flavor. Fries and pickle bar were also wonderful! Dedicated frier so no CC. HIGHLY RECOMMEND!

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