Staff especially in the meat section were not changing gloves and using same knife to cut gluten free turkey with glutened meat. Not celiac friendly. Lots of cross contamination.
I’ve eaten here 3 times in the last 5 months and have tested my food each time with the NIMA (gluten sensor) and every time the fries and burger have come back with a smiley face (meaning gluten free)!!! I never get a bun to minimize the risk of cross contamination but have gotten regular French fries, a bacon cheeseburger x2, and the blue cheese burger! The only thing that has come back with “gluten found” was their ranch so that was disappointing bc it is on their gf list, but I can easily use my own!
Good burger, good bun and excellent service.
Great burgers, fries, and fun! Loved it! This is a must visit whenever in Texas now!
gluten free bun toasted separately. the website clearly listed the safe menu items and the guy at the register answered my questions about cooking separately a d said they change their gloves for gluten sensitive.
Local oven bun is fabulous! A chart listing all gf items is in front of register. Burgers are substantial and very tasty!
Had a great experience! I got a grilled chicken sandwich with the gluten free bun! So good! Bun was delicious too! They have a lot of toppings and the French fries are fried in their own fryer! We’re here on vacation so it was great being able to eat here and still feel great after!
I had the Happy Pilgrim with GF bun. Delicious! I am delighted to say that if my husband had not tasted the bun, I would not have known it was GF. He had the Freshman 15 made with buffalo and was over the moon about its flavor. Fries and pickle bar were also wonderful! Dedicated frier so no CC. HIGHLY RECOMMEND!
Very delicious! They have a gluten free menu online and there are a lot of options. The gf buns are really crumbly, but delicious. They ask if it’s an allergy or a dietary choice, and notify the cooks. They have the fries in a separate fryer, too! I’ve gone here several times and never gotten sick!
We asked the person taking our order about gluten-free. First she gave us a blank look and then she said, "Yeah, I don't think we have anything." We even tried to explain and gave her every opportunity to redeem herself, but she demonstrated truly astonishing ignorance and indifference. Needless to say, we left without ordering.
I recently ate at the Twisted Root. From ordering to leaving satisfied, it was a great experience. The cashier was knowledgeable about gluten and helped me order. They have a dedicated fryer so I had the French fries. I ordered a burger off the build your own menu and it was delicious. They have gf buns, too. The atmosphere is fun and edgy. My husband and two friends raved about their food and we all had a wonderful time. This is my new favorite burger place!
This restaurant was featured on Diners Drive-ins and Dives, and it showed them mixing bread crumbs (or crushed ritz crackers) in with their ground beef for their burgers. I always reacted after eating here, and couldn't figure out why a burger with no bun would have me react. Then I saw the show. Ask about the ground beef if you're celiac before eating their meat! I stick with salads here now.
The first time I went, they were out of gluten free buns. I was very disappointed! On a repeat visit, they had the buns available and everything was very delicious. The bun was tastier than most others I've tried. I liked that it wasn't huge...which allowed the taste of the burger and toppings to shine through. If you're very keen on a bun, I would call first. But overall, I would definitely recommend!
Twisted Root Burger Co. was fantastic! We took a fairly large group with multiple food allergies. They were patient with me, despite the many questions that I had for them. Their menu options were insanely generous! Because they were unable to verify if the seasoning on their gluten free fries did or did not have MSG in it, they made me a fresh bunch of fries. Their staff was super friendly and helpful! The food was great!! We will be stopping there again on our way through east Texas!
We were so pleased with the quality of everything here. They make their own buns and the gluten free ones are large! And the fries are gf with no cross contamination. I could have cried for joy! Just for good measure we got a shakes. I was so full that if I ate another bite I would have exploded and you would have found bits of me all over the country.
I think this is my last time here. I honestly don't feel that I can trust things to be gluten-free, their allergen list is incomplete and contradictory, status of individual items seems to be constantly changing, and by their own admission they don't protect against cross-contamination.
The customer service was fabulous. We had an issue though. I ordered a burger with a gluten free bun. I got my order and I remarked to my husband that our buns looked the same. He said well maybe they have figured out the gluten free cooking. Eh yea. I took two good sized bites when the server came by and said I need you to stop eating right now. 1. Manager immediately came over and refunded our money, Brought a gluten free meal over and brought water. He knew what was going to happen. He tried to help as much he could. 2. The server could have said nothing. I would not have known. Her honestly alone raises the rating. While a mistake was made and I am still having issues. The way they took ownership of the problem and tried to resolve it as best they could impressed me
I had great service here and was excited to find a place where I could eat a burger on a GF bun and have fries from a dedicated fryer (both the regular fries and sweet potato fries). I'll definitely be coming back here. I do wish the GF burger toppings were labeled on the menu, but that's really my only complaint. The person taking my order was able to answer my initial questions (about having a dedicated fryer and about some of the topping options), but didn't know that the sauteed onions are sauteed in beer. When I went to pick up my food, they had put the sauteed onions in a separate cup on the side and notified me that they were cooked in beer, so I just gave them to my husband.
This was my first visit to Twisted Root Burger Co. I ordered the beef buger with GF bun and fries which I was told were made in a dedicated fryer. I know the bun was GF but it was also heated on a grill. The grill may have been the issue. I know that any tme I eat away from home, I take a risk that the restaurant is not as careful I would be at home. From all I had heard about Twisted Root, I expected my meal to be truly GF. It wasn't and we won't go back.
This place is NOT Celiac-friendly. There is so much cross contamination. The buns are toasted on the same equipment as regular buns, regardless if it's gluten free. I watched the chefs touch spatulas to bread with all burgers. The guy who prepped my burger did change his gloves, but I found 2 not gluten-free fries under my food.
They have gluten free buns and a designated fryer. For those who are also allergic to soy, they fry in canola oil. The staff was very knowledgeable about food allergies. They answered all my questions with ease! Loved this place; will be coming back!
have eaten here a few times and never gotten sick. any staff I've spoken with were either educated enough on the issues or were new but eager to ask their coworkers/mamagers for help to make sure they get it right. we've enjoyed our meals here each time.
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 10 pm
11 am - 10 pm
11 am - 9 pm