Yard House

This was my worst restaurant experience so far. I pulled up the gluten-sensitive menu on my phone and was happy to see that Yard House offers a good range of options. I chose the bbq chicken salad, pointed it out to the server on the gluten-friendly menu, and emphasized that I needed it wheat- and gluten-free. She asked if I wanted the chicken or the vegan Gardein chicken substitute. (I didn’t bother to inform her Gardein is made from wheat gluten because I wanted the regular chicken anyway, and I try to keep things simple when ordering as I usually find that works better.) She said she would make sure the kitchen knew it needed to be gluten-free.

When my salad arrived, it was covered in crispy fried onions. I asked if they were made with wheat flour and she looked horrified and took it away. She came back, apologized, and said she would put in the order again and remind the kitchen to make it gluten-free.

Then the server came back with the chef, who said he wanted to confirm if I wanted chicken or the Gardein chicken substitute. Remember, Gardein is made of wheat gluten! I just wanted exactly what I originally ordered! At this point I was worried that the restaurant wasn’t able to serve me safely and asked them to cancel my meal. I didn’t make a fuss, but my family was almost done eating by that point and I had lost my appetite.

The manager came over to ask what had happened, apologized, and said he would make sure the staff understands the issues. Everyone was very nice about it, but I still didn’t have an appetite and didn’t want to eat anything there.

I doubt I will try Yard House again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

Not a great selection, just a few of the regular items with the best bits taken out. Wait staff very friendly, hence the two stars. Had a reaction to something though...

Celiac friendly?

No

amazing staff, delicious food, lots of options, fun atmosphere. great for lunch!

Delicious menu! this place makes me feel like a nearly normal human being.

Excellent place to eat. Has a gluten free menu and the staff were knowledgeable and told the chef that I have celiac.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for lunch
• Good for takeout

Separate online menu with gluten free items listed. Super delicious. Not sure about cross contamination as I didn’t ask.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten friendly menu available! Two sided, lots of options and servers are very knowledgeable about gluten.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Listed as gf sensitive. Was excited based on reviews. Had a gf menu and wrote down I was celiac. GF Bun was grilled. I was skeptical. I got sick 10 minutes later. Not for celiacs

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Very busy on Saturday afternoon at 4 pm so we decided to wait until Sunday morning to avoid the crowds. Sunday morning around 11:20 was perfect! Great service and the waitress gave us guidance on ordering to avoid cross contamination. My daughter, who has Celiac, ordered the BLT lettuce wrap and it was amazing along with a side salad with a vinaigrette dressing. I ordered a burger on a gluten free bun, which was perfectly done. We will definitely be back when in the area next time.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent