Review of Yard House

This was my worst restaurant experience so far. I pulled up the gluten-sensitive menu on my phone and was happy to see that Yard House offers a good range of options. I chose the bbq chicken salad, pointed it out to the server on the gluten-friendly menu, and emphasized that I needed it wheat- and gluten-free. She asked if I wanted the chicken or the vegan Gardein chicken substitute. (I didn’t bother to inform her Gardein is made from wheat gluten because I wanted the regular chicken anyway, and I try to keep things simple when ordering as I usually find that works better.) She said she would make sure the kitchen knew it needed to be gluten-free.

When my salad arrived, it was covered in crispy fried onions. I asked if they were made with wheat flour and she looked horrified and took it away. She came back, apologized, and said she would put in the order again and remind the kitchen to make it gluten-free.

Then the server came back with the chef, who said he wanted to confirm if I wanted chicken or the Gardein chicken substitute. Remember, Gardein is made of wheat gluten! I just wanted exactly what I originally ordered! At this point I was worried that the restaurant wasn’t able to serve me safely and asked them to cancel my meal. I didn’t make a fuss, but my family was almost done eating by that point and I had lost my appetite.

The manager came over to ask what had happened, apologized, and said he would make sure the staff understands the issues. Everyone was very nice about it, but I still didn’t have an appetite and didn’t want to eat anything there.

I doubt I will try Yard House again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some