Our daughter is a celiac. Thanks to this App and good references we have ordered her GF Cheeseburger with fries. Staff was very experienced and from his reaction on our questions we were sure that they are very well informed about right preparation of GF meals (dedicated fryer for fries only etc.). According to our daughter the GF burger was excellent!!! ...and luckily without any reaction (because she is extremely sensitive to gluten contamination). For adults they have an option of approx. 5 GF bears as well!
So the first time I ate here months ago, I didn’t get sick at all. I got a GF bun on my burger and fries that I guess were cooked in a dedicated fryer (as they told me). However, I ordered takeout just recently and alerted them of my celiac disease. They assured me it would come with a GF bun (which it did) and that the fries would be cooked in a dedicated fryer. It even had these notes in big red letters all over the order ticket stapled to the bag. But when I brought it home and tested the fries with my Nima Gluten Detecting Device, it found gluten in the fries. So either they lie about having a dedicated fryer or these fries were not cooked in a dedicated fryer. Either way I would have gotten very sick. That isn’t the worst part. I tested the bun which was clearly a GF bun and the Nima device found gluten in the bun also. Clear evidence of serious cross contamination in the kitchen but not sure why or how. Eat here with caution and take all of those positive reviews below with a grain of salt (or gluten if you are into puns). Not cool 5 Napkin. Not cool.
I had such a great experience here. My server was very knowledgeable and could immediately tell me all of the gf items on the menu as well as all of the gf protocols/procedures that they take in the kitchen (which includes fully cleaning the grill before making my burger.) They take really great care and it’s also nice that they had a gf fryer. I had the truffle burger and it was amazing! The cheese and truffle butter soaked into the gf bun and burger, making both juicy and delicious. The burger was also cooked to a perfect medium which is what I asked for. Will definitely go back again!
I am giving this place a 5 star but there was a mix up that I had to catch or it would have been bad. Loved the burger and the GF bun held up so well to the lovely juiciness (yes, you will need 5 napkins). The sweet potato fries were delicious and the service was excellent and put up with our silliness (thank you Silas). They were accommodating when I asked for the brownie sundae without the brownie but unfortunately the kitchen made a mistake and included the brownie bits. Silas took care of it immediately.
We have a delicious, safe meal! They have a gluten free bun and dedicated fryer. Precautions are taken to avoid cross- contamination. When we walked in, we spoke with the manager and asked her to double check that our meal was prepared with thE precautions.
Was a little worried as the male host was clueless about "Celiac" and "cross contamination". Sat at the bar hoping to talk to a manager and met James the bartender. James kept this family of four here as his knowledge of celiac, gf, cross contamination and allergy friers assured us that our Celiac daughter could eat here worry free! Drinks by James are fantastic with some Stanley Cup hockey! Dinner should be amazing! One gf tuna burger, one gf avocado ranch burger,one gf allergy waffle fries and one gf regular fries. The gluten flouting in the family ...not sure what they ordered.
Best gf burger I have tasted. Wait staff all knew their stuff and there's a separate fryer for fries. It's only their burgers which are gf on the menu but I asked if they could do any of the beef burgers as a chicken burger and this was no issue! Are here 4 times in my 1 week trip
So good! They are able to make any of their burgers GF and are also able to make a couple other dishes gluten free. The staff was very knowledgable and was even attentive enough to let me know which dishes my family had ordered I could and could not sample. The GF bun was one of the best I've had and the burger was DELICIOUS as were the fries! Would definitely come back!
Best burger I've ever had. Amazing Gf rolls. Great separate gf fries. Didn't make me sick (and I'm very sensitive). They don't have a separate gf menu but wait staff was knowledgeable. Don't go here if your not looking for a burger because they don't offer much else other than very tastey burgers.
They have gf buns, but no gf menu. They also say they will use a separate fryer for gf fries. There is nothing that indicates that the fries were cooked separately when your plate comes out, so you have to have faith in the kitchen. It made me a little nervous.
Good gf burgers and fries. Non gf food good as well. Have two kids with celiac and have eaten here more than 20 times with them and never an issue. Similar experiences as other five napkin burgers. A go to place for us.
I had a great experience at five napkin last night. The serving staff told me which items on the menu could be ordered GF, and there were a lot of options. That said, I was pretty concerned when I went on this site to write my review and saw that a recent review of one of the other locations warned of cross contamination. Now I don’t know what to think. If I want go back, I'm going to grill them more on cross contamination.
Ordered the Five Napkin Burger and an order of fries. Our server was very nice and assured us the burger could be made gluten free and the fries would go in a separate fryer. The sever put an allergy alert on our ticket. Nima test for the burger came back positive for gluten. Nima test of the fries was negative for gluten. Kind of disappointing to have fries for dinner.
I was skeptical of this place. There is no mention of gluten free food on their website or menu and when we called the hostess was clueless. Then when we arrived, the waitress said the fries were gluten free and the burgers could be served on GF buns, but she was not very knowledgeable or convincing. We rolled the dice based on recommendations from friends. My 6 year old son - who has celiac - LOVED his meal and had no issues. I thought my burger was gross and overpriced and the service was pretty bad - even though the place was mostly empty. So, I guess the summary is this place it’s good at preventing cross contamination, but bad at preparing tasty food and providing prompt service.
Tour guide suggested 5 Napkin Burger out of all the burger places in Boston, and was not disappointed. Burgers were delicious and cooked perfectly. Love that they bring pickles to the table instead of bread! Knowledgeable about gluten free and cross contamination.
This place is HEAVEN!!! I just can't get enough!! I've been going once a week since I discovered it and never been disappointed... The staff is always very attentive and seems to be well informed on gluten sensitivity! They have a dedicated fryer for their fries, which are amazing! And their beef patties are so delicious, I wouldn't be mad if I had to eat it without a bun, which I don't because they have GF buns and I've been told by my non-gf friends that they taste just as god as their regular buns..
This rating is for the burger, which is the only thing I ever have at 5 Napkin! It is a massive, juicy, seriously delicious burger. I'm a very sensitive celiac and I've NEVER GOTTEN SICK IN THE SLIGHTEST! Huge!!! Knowledgeable wait staff, great drinks.
4th visit to 5Napkin always AWESOME. Staff is very knowledgeable about gluten on other allergies. I Love the dedicated fryer for fries (regular and sweet potatoes). My favorite burger is the 5Napkin. GF Buns for any burger. They take extra precautions in kitchen in minimize possibilities of cross contamination. A++++++
Decent food, gf buns and a dedicated fryer! Fixed errors with the order promptly; manager came out to apologize and ensure that it was correct the second time. No concerns about gf; daughter says burger was good. Fries were oversalted
Pretty good. The gf buns were great and there is a dedicated fryer!!! Burgers are big. I only gave it 4 because the waitress was new and not trained on gf. I asked for the manager and he was knowledgable. Fries were hand cut and yummy. $55 for 2 kids burgers and 2 adult burgers (all came with fries). The kids meals do not come with drinks, it's an extra charge.
Original Review: Have only had their flagship burger, twice. The second time was to give the burger another chance. Both times were mediocre. Their fries and drinks are good, though. Three stars b/c their fries and drinks were delicious but their **flagship** burger wasn't memorable by any means. Would I go again? Yes. But only to try a different entree. I would not order their flagship burger again. Update 4/17/16: Visited on Saturday 4/16/16, Scottie (the server) was very knowledgeable about the gluten free options and substitutions that could be made. They made a custom drink for me that was similar to the one I couldn't order b/c it wasn't gluten free. I wanted the Turkey Burger, but the turkey party isn't gluten free so Scottie suggested we substitute their regular beef patty. My "Turkey" burger was yummy. I would order it again. I am a whimp when it comes to spicy food, but the tomatoes gave just the perfect amount of kick to wake up the taste buds. Furthermore, the richness of the pesto and the cheese played perfectly together with the acidity and freshness of tomato jam and arugula. Would I order this burger, again? Yes. My boyfriend ordered the BBLT and a margarita. He loved both. Would I visit, again? Yes. In fact, this visit bumped my rating up from 3 to 4 stars.
Lots of options that are not just a salad. Burgers are huge and the gf buns were good. Loved the fries! So happy to hear they have a dedicated gf fryer. Only thing I was bummed about was that I don't really eat beef burgers, I always go for turkey or veggie and both are not gluten free. Waitress was very knowledgeable and said the cook has celiac or knows someone who has celiac (can't remember) but made me way more comfortable knowing the cook knows to be extra careful.
Burgers were delicious! (My friend even loved her turkey burger) The GF bun was really good and it was an amazing bonus that the fryer was dedicated. I'm glad this place isn't close to me cause I'd be eating here all the time!
We had the most amazing burgers and fries at 5 Napkin! They have a dedicated fryer and my celiac son LOVED being able to order fries at a restaurant again. Food was amazing and staff we educated about celiac disease. They also have GF beer for the adults. Can't wait to go back next time I am in New York.
My family and I chose this place after reading an article on the Boston Visitors Guide website. It stated they had GF fries and chicken wings - not the case! The waitstaff were not very helpful or overly friendly! Only the beef burgers are guaranteed GF - they have GF buns (which were hard/dry) or lettuce wrap. No dedicated fryer. Unfortunately the burger was not even that great. Best part was coleslaw and guacamole!! Should've checked reviews here first.
Fantastic! Waitress was very knowledgable, she asked if it was preference or allergy, and suggested their expanded GF beer selection. They have 3 GF beers (and a handful of ciders!). Burgers are great and they had GF buns (even though they're not on the menu?).