Ben & Jerry's

I visited the location on 2510 Atlantic ave and had a great experience! I knew going in which flavor I could have; told the friendly girl I had a gluten allergy (no one ever knows when you say you have Celiac), asked for her to use a clean scooper. She took the time to sanitize 2 scoopers in the back, use one to scrap back the top 1-2 inchof the icecream, and then used the otber scooper to scoop my icecream from the bottom layer. I really appreciate the extra time and effort she took to limit cross contamination. While there was still potential, her extra steps meant I could enjoy an icecream with my family on vacation. I would recommend knowing which flavor you can have based on the Ben and Jerry's website going in, this helped me make a choice I was comfortable with.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Offers outdoor seating

The staff have no clue. If you have celiac, don’t go. No separate utensils; just some products that don’t contain gluten. I’d go to the Kroger up the street and get a pint before getting anything here.

Celiac friendly?

No

List of ice cream that are gluten-free but very few efforts from staff taken for cross-contamination! Staff really seems to know nothing about a gluten allergy.

Celiac friendly?

No

Had a great experience getting their berry sorbet. Told them I was gf, they told me they'd go into the back and use a new scoop to get it out of a new barrel. I was very appreciative.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

Excellent experience! The ingredients for the sample on the tour were clearly marked. When I ordered my Coffee Coffee Buzz Buzz Buzz and specified my allergy, the staff changed gloves & got a brand new container to scoop from & used an unused scoop.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Amazing experience today! They were giving out free ice cream today so I took my kids. I mentioned my gluten allergy and they went to the back to use a fresh carton of ice cream for me! The gluten free options were very clearly marked on the menu and the staff was so helpful and confirmed that it was “gluten protected” when they gave me my order! It was very busy due to the free ice cream day, but they still took the time to keep my order safe!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

I haven’t been recently but previously have gotten prepackaged GFDF ice cream here, and also have had a cup of GFDF ice cream that they scooped from a new container. A lot of times their DF ice cream flavors are not GF, unfortunately. 4 stars because I wish they had more GFDF options, and also wish they had GF cones :).

Also, the staff at this location organized their own union and are unionized now! Scoopers United! This bodes well for the quality of service and happiness of staff and customers going forward. :)

FYI I just discovered this page on the B&J’s website that lists all their flavors that are certified GF (both DF and dairy flavors). FYI Their website says that ice cream scooped at a shop can’t be certified GF b/c there is potential for cross contamination but that staff can open new containers and use clean scoops to reduce the risk.

https://www.benjerry.com/flavors/gluten-free

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for takeout
• Good vegetarian options
• Offers online ordering
• Offers outdoor seating

Nice allergy protocol. Staff was knowledgeable, changed gloves and got new containers for ice cream.

The menu isn’t marked and a lot of gluten containing ingredients in the regular line up. But staff was helpful, accommodating and safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free