Ben & Jerry's
$ • Ice Cream Shop
Most Recent Reviews
Such a great experience, especially with the tour. When ordering ice cream, the employees change gloves and wash from the elbows down plus get new containers and scoops. They are very knowledgeable and friendly regarding allergies! Daughter was so happy to enjoy ice cream and experience the factory!! All the employees seem well trained in allergies
Excellent experience! The ingredients for the sample on the tour were clearly marked. When I ordered my Coffee Coffee Buzz Buzz Buzz and specified my allergy, the staff changed gloves & got a brand new container to scoop from & used an unused scoop.
Nice allergy protocol. Staff was knowledgeable, changed gloves and got new containers for ice cream.
The menu isn’t marked and a lot of gluten containing ingredients in the regular line up. But staff was helpful, accommodating and safe.
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More Reviews
We did the factory tour which includes an ingredient sample and an ice cream sample. Allergens clearly were listed for both, and the tour guide let everyone know if they needed an alternative they would do their best to find you one.
Both samples the day of our tour included wheat but an alternative was provided for both. Fish food chocolate pieces and special flavor were provided for me along with clear list of ingredients to ensure it was a good alternative.
The tour guide was enthusiastic about finding an alternative for me. Great experience all around!
I visited last week and can confirm that their allergy protocols are still in place. The staff member informed me that they would wash up to their elbows, put on fresh gloves, use a clean scoop to get ice cream from a new container, and use a fresh sleeve of cups to put the ice cream in. Great experience!
Fantastic experience! We did not have to indicate an allergy before when we booked the tour and during the tour they were very clear to state if you need an alternative to the free samples provided to let them know. The ingredients were clearly labeled during the tour. At the scoop shop, they followed the protocol listed in the other reviews, provided us a current list of what was available and gluten-free and even indicated that one was gluten-free but did not follow like gluten cross contamination guidelines. Opened new ice cream’s for each flavor we ordered. Fantastic experience!
Scoop shop allergy protocol is to remove gloves, wash their hands up to the elbows, put on new gloves. Get a washed and completely clean scoop, and take the box out of the freezer while scooping.
Took allergies seriously.... washed hands, changed gloves, new scoop and freshly opened ice cream to insure no contamination has occurred...
Have Certified GF flavors, and once you tell them you have Celiac, they go into full "allergen protocol", which includes washing hands and arms up to elbows, new gloves, new container of ice cream, and new scooper.
If on tour, they have GF options for you as well!
While yes one can just get Ben and Jerry's at the market, there is something special about getting it there at the factory location. I got Phish Food, my fave since high school, and my daughter got Triple Carmel Chunk, neither of us got sick. I just wish we had gotten there early enough to take the tour. If that is what you want to do, I recommend getting there before 4pm.
My daughter had a reaction after getting ice cream here. She ordered gluten-free ice cream in a cup. Cross-contamination can happen anywhere, right? If you go here, just know that there isn’t much to order other than their few gluten-free ice cream flavors. Make sure to ask them to change gloves/use a different scoop. We made the mistake of not doing so and assuming she would be OK. We will take the blame for this one.
I mean, the stuff you’re eating here you can also get from the grocery store but there is something special about eating ice cream at the Ben & Jerry’s mothership. They take extra precautions for gluten free folks and will ask you if you want them to do their allergy protocols which include extra hand washing, glove change and scooping from boxes of ice cream that haven’t been opened yet. There isn’t a huge selection of gf ice creams but enough to make it a good visit. We just went to the scoop shop because the tours were still shut down for Covid.
Undertook the factory tour and bought at the scoop counter. The tour guide was helpful And all samples were clearly labelled with ingredients which saved any issues and the products were great. At the scoop shop, full menus of flavours and clearly marked GF options were available to review. On ordering the server told me the B and J protocols and proceeded to wash her hands and arms up to the elbow, open a fresh pack of my chosen ice creams and used a clean scoop to avoid cross contamination- all done in full sight. Impressed and ice cream was fabulous!
There is an allergen option for GF or DF on the tour. Tour was sampling s’mores ice cream, allergen friendly option was lemonade sherbet. If you want more than the sample, don’t order from the ice cream counter. GFree staff told me they can’t guarantee no cc in the kitchen. But never fear! There are pints for sale in the gift shop, you get a ton more ice cream (sans contamination) for like $1 more than a waffle cone. I was pleasantly surprised that I even had options!! Repeat: the cone counter is not dedicated kitchen space, opt for a fresh pint instead.
Reviews of this Chain
Best experience for GF! They create a separate work space and change gloves, wash hands, show ingredients per company policy then serve. Super safe and lots of options too!
Staff was polite and there were lots of flavor options that didn't hav gluten in them. Staff was very polite and helpful.
Shop is able to accommodate no cross contact, I asked them to serve from a fresh bin and they used a clean scoop. Their website clearly states which flavors are certified GF.
Good about cross contamination. Felt safe. A decent amount of gf options.
Felt super safe for my daughter. The GF flavors are well identified on the menu. The employee said there was no problem, he would put on new gloves, take a new spoon and open a new container which he did. They already serve in small bowls to eat with a spoon :) Delicious !
