The worker was very sweet to my daughter. She got a new ice cream bucket and a clean scooper and washed her hands before scooping the ice cream.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
Asked about Gluten free and was told they had no gluten free items at all. They were not willing to try to figure it out. Young children working there and were clueless.
— Separate gluten-free menu
I was able to see a GF menu online, and when I asked them to use a clean scoop for my ice cream, they were happy to do so.
Great GF ice cream. Had mint chocolate chip one night and a caramel chunk another night. Wonderful vacation treat.
Great customer service. It is a little pricey, but for safe ice cream, it is a nice treat.
— Very
— Separate gluten-free menu
— Some
— Excellent
Asked for the allergen menu and ordered off of there. It was easy and I didn’t get sick.
Yes
The employees have a printed list of gluten free flavors to choose from if you ask them. Lots of choices!
Had a great experience getting their berry sorbet. Told them I was gf, they told me they'd go into the back and use a new scoop to get it out of a new barrel. I was very appreciative.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Excellent experience! The ingredients for the sample on the tour were clearly marked. When I ordered my Coffee Coffee Buzz Buzz Buzz and specified my allergy, the staff changed gloves & got a brand new container to scoop from & used an unused scoop.
— Very
— Most/All
— Excellent
Amazing experience today! They were giving out free ice cream today so I took my kids. I mentioned my gluten allergy and they went to the back to use a fresh carton of ice cream for me! The gluten free options were very clearly marked on the menu and the staff was so helpful and confirmed that it was “gluten protected” when they gave me my order! It was very busy due to the free ice cream day, but they still took the time to keep my order safe!!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
I haven’t been recently but previously have gotten prepackaged GFDF ice cream here, and also have had a cup of GFDF ice cream that they scooped from a new container. A lot of times their DF ice cream flavors are not GF, unfortunately. 4 stars because I wish they had more GFDF options, and also wish they had GF cones :).
Also, the staff at this location organized their own union and are unionized now! Scoopers United! This bodes well for the quality of service and happiness of staff and customers going forward. :)
FYI I just discovered this page on the B&J’s website that lists all their flavors that are certified GF (both DF and dairy flavors).
FYI Their website says that ice cream scooped at a shop can’t be certified GF b/c there is potential for cross contamination but that staff can open new containers and use clean scoops to reduce the risk.
https://www.benjerry.com/flavors/gluten-free
— Very
— Some
— Excellent
Nice allergy protocol. Staff was knowledgeable, changed gloves and got new containers for ice cream.
The menu isn’t marked and a lot of gluten containing ingredients in the regular line up. But staff was helpful, accommodating and safe.
— Very
— No gluten-free information on the menu
— Some
— Excellent