1265 Worcester Street, Route 9 West, Natick, MA 01760 Directions

Top Reviews


1 month ago

Ok, since I had the gluten allergy I haven’t had a milk shake for so long or even just ice cream. One day I went to Ben and Jerry’s they have a dedicated blender for allergy’s a dedicated ice cream scooper and when they scoop the ice cream they use a new box of that ice cream. This is the best milk shake place ever even if you don’t have an allergy.

Gluten Free Features

  • Dessert

Categories

  • Ice Cream
  • Kid Friendly
  • Late Night

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Reviews of this Chain

Celiac
2 weeks ago
Not celiac friendly

The staff have no clue. If you have celiac, don’t go. No separate utensils; just some products that don’t contain gluten. I’d go to the Kroger up the street and get a pint before getting anything here.

Celiac
3 weeks ago
Celiac friendly

I visited Ben & Jerry’s twice while in Gatlinburg. You can look up the GF menu online. When I got to the counter, I told them I was Celiac (severe gluten allergy), what flavor I wanted, and that I would like a clean scoop used on my ice cream. Both times, they went to the back to scoop ice cream out of a new box, too. Each time, they checked to make sure I had the GF ice cream list on my phone, too, or they would have found the list for me. Obviously, the cones here are not GF, but the ice cream is fantastic! I did not get sick here either time. Loved it!

Celiac
7 months ago
Celiac friendly

List of gluten free flavors. Staff has all been knowledgeable of the protocol for celiac/gluten allergy. They open a new container in the back and use a new spoon to scoop. Never had a reaction.

Celiac
11 months ago
Celiac friendly

There is an allergen option for GF or DF on the tour. Tour was sampling s’mores ice cream, allergen friendly option was lemonade sherbet. If you want more than the sample, don’t order from the ice cream counter. GFree staff told me they can’t guarantee no cc in the kitchen. But never fear! There are pints for sale in the gift shop, you get a ton more ice cream (sans contamination) for like $1 more than a waffle cone. I was pleasantly surprised that I even had options!! Repeat: the cone counter is not dedicated kitchen space, opt for a fresh pint instead.

Celiac
1 year ago
Celiac friendly

So good. I love the dairy free and gf lemonade sorbet(:

Celiac
1 year ago
Celiac friendly

Opened new everything. 100% celiac friendly

Celiac
1 year ago
Celiac friendly

This Ben & Jerry’s is excellent for Celiacs. When I mentioned Gluten Free, he took out a kit with gloves and a clean scoop. He opened a fresh container of ice cream, etc and was very careful.

Celiac
1 year ago
Celiac friendly

Gluten free menu given to me and manager very knowledgeable about which flavours were safe for a Celiac (she corrected an error shown on their website that said one flavour was gluten free, when it actually wasn't). The server was very careful to wash the milkshake blender thoroughly before making a shake for my son.

Celiac
1 year ago
Celiac friendly

Server showed us gluten free options and went on to sanitize the scooper and open new boxes of ice cream. Awesome.

Not celiac
1 year ago
Not celiac friendly

while they're have a list of gluten free items if you read the small print on the page it say made on shared equipment and they cannot guarantee the products are gluten free

Celiac
1 year ago
Celiac friendly

Not only do they have a gluten free menu, but they also open new cartons of ice cream and use a separate scoop to avoid cross contamination.

2 years ago
Not celiac friendly

List of ice cream that are gluten-free but very few efforts from staff taken for cross-contamination! Staff really seems to know nothing about a gluten allergy.

Celiac
2 years ago
Celiac friendly

yes. and you can get dairy free called sorbetto in 3 flavors.

Celiac
2 years ago
Not celiac friendly

8/29/16. They had no problem scooping from a new carton of ice cream from the back using a clean scooper. Very accommodating. I've been back twice since and they were NOT accommodating at all!!! I would give them no stars if I could.

Celiac
2 years ago
Celiac friendly

This place is definitely safe for celiac. However, over time I have noticed the list of GF options is slowing getting smaller. Otherwise, it's a great place to get an ice cream.

3 years ago

The employees have a printed list of gluten free flavors to choose from if you ask them. Lots of choices!

3 years ago
Celiac friendly

Bend over backwards for my Celiac wife. Their book easily displays allergens and they get a new box and clean spoons.

3 years ago
Celiac friendly

I stopped in here on a whim while shopping at Broadway at the Beach. I asked what flavors were gluten free and they brought out a book which listed what I could eat. Surprisingly it was a good handful of flavors! The staff washed the ice cream scoops before scooping, washed the mixer before making my milkshake and I was very impressed! Now they just need gluten free ice cream cones which I am really surprised they didn't carry!

Celiac
4 years ago

they have a gf list of flavors.

Celiac
5 years ago

they have great gf flavors. when serving they use a scraper to get to a completely gf layer or get a new box. they use a separate serving scoop. yay!!!

5 years ago
Celiac friendly

friendly

Celiac
5 years ago

They have a list of GF flavored

5 years ago
Celiac friendly

Gave me a list of the gluten free flavors and they were amazing! They use a new tub of icecream for you and also wash the spoon without even asking! Ben and Jerry's thank you!!!

5 years ago

This place has a surprisingly large amount of gluten-free ice creams! Thanks!

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