I'm torn between 1 and 2 stars. Since they were completely slammed due to much of the city being w/o power, I will exercise a little grace and round up. When I walked in, I noticed right away that they were extremely busy. The hostess was very polite and explained that it could be a 25-min wait and that she'd do her best to seat me near a power outlet but couldn't guarantee one. I was fine with that, sat myself in the waiting area, and logged onto Panera's wifi to get some much-needed work done. I don't know if the wait took as long as she said or not, as I was working hard and not paying attention to much else during that time. When my buzzer went off, she seated me in the bar area at a high-top next to a power outlet. yay! :) I got myself all situated and awaited the appearance of my server. When she arrived, she had a smile and took my order. I ordered a salmon dish and then asked her to remind me that I wanted to try a dessert after my entree. She said, "You're asking ME to remind YOU?!?! You are better off trying to remember yourself!" I was quite surprised by her reaction. When I was a server, I would always write notes of things that customers needed to remind myself and ensure they got good service. (Also, I would not have needed a reminder to offer a customer dessert, as I always offered every customer dessert anyway.) I should interject here that I ordered from the gluten-free menu. The salmon dish I selected had no indication of dairy whatsoever on the description of the dish, so I believed I was safe to order it, as it listed several items such as lemon, capers, mashed potatoes, etc. I figured the potatoes had dairy in them so I substituted veggies When the server came to my table with my salad, she asked me if I could eat cheese. I noticed Parmesan on the salad and said, "no. I'm sorry. Can you make me one without?" She then informed me in a very rude and condescending voice that my salmon dish also had cheese on it. I showed her the menu and that it said nowhere on the menu that the dish had cheese on it. She snapped at me in the rudest most condescending tone you could imagine, "You are in an Italian restaurant! EVERYTHING has cheese on it!!!" I have a few thoughts on this: 1. Who puts cheese on salmon??? Does this girl who obviously thinks I am the stupid one not know that it is a culinary sin to combine fish and cheese? 2. I've been to more Italian restaurants than I could even try to count, and I can't think of one that did not have at least a few cheese-less entrees. Even crumby chains like The Olive Garden have cheese-less entrees on the menu. 3. Does this girl know that part of her job as a server is to make the customer's experience enjoyable? Does she think that being a witch to people they are going to want to come back? I was dumbfounded. After a moment to think, I decided that I was going to leave. I told her to just cancel my order and that I would be dining elsewhere. I started to pack up my laptop and leave. As I was packing up, the manager came by and asked me if there was a problem. I told him. He apologized and told me that if I stayed he would put me in another server's section and comp my lunch. I really was still quite irritated and just wanted to leave, but free lunch when the power at home was out sounded worth giving them another chance for. The manager put me in Shawn's section. Shawn was very polite, helpful, and friendly. He was what a server should be. He worked with me to come up with a salmon dish I could have. I appreciated his friendly attitude and thought maybe the experience would be salvaged. Also, more than once, the manager apologized for my initial experience. I appreciated that he cared not to let a customer leave frustrated. When my food came, it was as ordered. That was a relief. However, the salmon tasted like it had been previously frozen. The price, though, was right. For $16.99, I think the quality was there for that. The green beans tasted like they had been marinated in vanilla. My palate can usually pick out the tiniest undertones in anything, but I cannot tell you what happened to these beans. It was the strangest thing ever. Other than the uniquely inedible green beans, the food was about diner quality. But since the price was diner price, I guess that makes it okay. I will say, though, as much as I do not like The Olive Garden, I would much rather go there than Bertucci's. I am not a fan, even if it wasn't for the horrible waitress. In a nutshell: average diner food, decent prices, a manager who cares enough to try to make things right after a mishap but not enough to have cheese listed on the menu for all of the items that have cheese, and hit or miss service. The decor was not exciting in a good or bad way. The toilet paper, though, was the thinnest I have seen anywhere, ever. I won't be going back.
Decent enough. Gluten-free options are mostly salads and steaks. Pricier than necessary. An okay option.
Food was okay, server was nice but not knowledgeable. She offered me bread and butter several times, despite my efforts of informing her of my gluten and dairy intolerances/allergies. Ordered the farmhouse salad, which make sure you ask for no pepperoni because pepperoni contains gluten despite it being on the menu. Then after the meals the server asked if we wanted "warm chocolate chip cookies with gelato." Would not rush back, for it feels like an unsafe gf environment.
Got "glutened". They keep their "GF" sausage soup right next to the pasta soup and I found pasta in my sausage soup! I do NOT recommend Bertucci's if you're a Celiac! True Celiacs should avoid this place! Celiac Sprue disease is an auto-immune disease and NOT an "allergy" and should never "cheat" with gluten. Ever!
My "gluten free" dinner had be throwing up before I even got out of the restaurant. They definitely do not care or consider the severity of Celiacm
I have celiac disease. I regularly go to this location for lunch and get soup and salad. Sausage soup is right next to the one with the pasta, but I have never had a bad experience with the soup. Salad has never hurt me either. I did venture outside of my safety net once and try the risotto, and felt terrible afterward, so I'm not entirely comfortable with their food handling practices. But if you need a soup and salad this is a pretty safe bet. Just make sure you mention your "allergy".
I have never been so upset with service at a restaurant ever. I understand that mistakes happen, however I told the waitress before I ordered that I had a gluten allergy and ordered a salad from the GF menu. I had to return the salad due to a crouton in it. When I returned it the waitress acted so insulted and when she brought a different salad said it was only a "little speck" of a crouton. I didn't feel that they understood the seriousness of Celiac Disease.
Went back after a long absence. The menu has improved a bit. The salads are quite good.
Ate here a while back. Their website says Gluten Free Menu but in the restaurant they give you a Gluten Sensitive Menu. spoke to the waitress about ha in celiac disease and she was knowledgeable because she claimed her father has celiac disease. She ensured proper precautions would be taken. Unfortunately I had a reaction from eating here and was sick for a few days. wouldn't recommend eating here. Not a safe environment for a celiac.
They have a gig certified gf menu but eating here is very unsafe. Some servers are knowledgeable and friendly...others know nothing and are nasty. I don't get why restaurants who take the time to have a gf menu would not take the time to properly train the staff. Found a crouton in the gf salad after a manager "safely" prepped our meal. Won't go back.
My mom and I went here hoping for some gf pizza or pasta or flatbread or something, but the gf menu is what you would find anywhere else - chicken, steak, salmon. While waiting for our food we almost broke down when they set up the pizza for the next table right in front of us in all of its gooey deliciousness. Then when our antipasto platter came (ordered off the gf menu) it had a huge loaf of bread on it. When we said something the waitress just took it off the plate. We were so hungry at this point we ate it anyway, but clearly they're not very knowledgeable or sensitive. The food was pretty good, but Celiacs, don't bother - it's not worth it.
so they literally have the worst gluten free menu i have ever seen, if youre a picky eater this place is NOT for you. it wouldnt be hard to have gluten free pasta but they would rather serve a crappy piece of chicken oh well. but they are nice about it
Had a gf menu - I had shrimp risotto and it was very good. Service just okay. Descent option while traveling.
bertuccis is always a good to option for me, although it has a small gf menu it is very good. the salad is good and the roasted veggies are excellent. get both and it's good for 2 meals. I've been to several locations and never had a problem and I am very sensitive.
Best meal we've had at a restaurant in a long time! The special was GF cheese raviolis, which you know are almost impossible to find. The Caesar salad was amazing and we even had GF rolls. My daughter was in heaven being able to eat her favorites. Our server was fantastic and made sure everything was served to perfection and the head chef even came out to make sure it was delicious!
rude server. GF menu available but not sure it's worth the price. good in a pinch
The food is good, but not many gf choices. The gf menu has about 6 salads, fish, and steak.
To the other review, they are continuously trying to improve it and over the past couple years have made it much better. If you know much about being gluten free you would know in order to have a gluten free pizza they would need basically a completely separate kitchen and oven, which they are known for the brick oven so would need a second on of that, to make sure it is not contaminated..so I'm assuming your child doesn't have celiac disease cause you would not even think of that.
11:30 am - 9:00 pm
11:30 am - 9:00 pm
11:30 am - 9:00 pm
11:30 am - 9:00 pm
11:30 am - 10:00 pm
11:30 am - 10:00 pm
11:30 am - 9:00 pm