Big Wheel Burger

My favourite poutine! Eaten many MANY times and never been sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Burger house; GF bun and a dedicated fryer make for a very happy family pit-stop.. They mark Celiac on your order and food comes out stickered on a seperate tray.

Insider Tip: child’s meal comes with a cookie, ask in person to omit cookie and up size fries to regular size - milkshake only $4 with kids meal

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I’ve always had great experiences with Big Wheel. They take great care to train their employees about cross contact and have a separate area for prepping gluten free meals. This was the first place I went to after diagnosis and after six months of not eating in restaurants. The employee working was super knowledgeable and explained all the steps they take in great detail. Also love that they buy local as much as possible and give back to the community.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The chicken burger is no longer safe gluten free (at all, not just cross contamination), drastically limiting the options. This is true for all the locations in the city.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Dedicated GF fryer and aware about celiac :)

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Ordered a crispy chicken burger for the first time since diagnosis. They were very comfortable with the Allergy and everything came out with a special gluten-free sticker.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

i had the fried chicken sandwich and garlic parm fries - the burger was absolutely to die for!! the waitress put down that i was celiac on the order and assured everything was done in a separate fryer. my food also came out marked with a gluten free sticker as i was eating with someone non-gf

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

This place is hit-and-miss. Before I ate there the first time, I called and spoke with someone at the restaurant about how they manage cross-contamination issues. The person assured me that they have a dedicated fryer, that they have two nozzles for their milkshakes so that only one nozzle is ever used with their gluten-containing milkshakes, and that they have one person putting together all gluten-free orders. I was also told that they have "celiac" button on their register so that way the kitchen is definitely aware when they are preparing food for someone with celiac. That all sounded great, but the follow-through has not always been there. For starters, strangely, I've occasionally gotten pushback when I've let the cashier know that I'm celiac and have asked them to make sure it's noted on the bill, with the argument they've offered being that everything I'm ordering is already gluten-free so why bother... Frustrating. I've also found that despite being assured that my order will be placed on a separate tray from my husband's gluten-containing order, it usually isn't and I have to ask them to make me a new order. Lastly, and most importantly, there are times that I've eaten there and haven't felt great afterwards, but also haven't felt so bad that I would definitely be able to attribute it to being glutened.

Given my uncertainty about this place, after I purchased a Nima gluten sensor, I decided to test both the fries and the chocolate milkshake I usually get when I'm at this restaurant. The fries came back as gluten-free. Unfortunately, the chocolate milkshake came back as containing gluten. I let someone at the restaurant know about the gluten-containing milkshake and he was apologetic and offered to remake it for me or to give me a refund. I took the refund. I wouldn't trust the milkshakes again because the positive test result suggests to me that either a) the ice cream they are using contains trace amounts of gluten, or b) they're actually not as careful distinguishing between the two milkshake nozzles as I was led to believe.

I noticed that they have a certificate from the local celiac association on their wall, which I think may give a false sense of security. While they might have good practices in theory, in reality they don't seem to be following them in their entirety.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Can’t say enough about how great this place is for celiacs. Take out burgers and fries - very knowledgeable staff with procedures for cross contamination. A regular spot for me and highly recommend.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The best gluten free poutine I've ever had!! Fries in their own fryer and the gravy is always GF so I don't have to stress when I order from there.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I eat at the cook street location all the time without issue. I appreciate seeing expanded and new menu items and protocols every few months. Dedicated fryer and prep area, special packaging for gf items, and careful staff!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Love this place! Celiac friendly and high quality food.

Celiac friendly?

Yes

I ate a burger only at the Blanshard location without any reaction! Then I ate a burger and fries (I was assured they were celiac friendly) at the Esquimalt location and within 20 minutes I was running to the bathroom. Definitely glutened. :(

Great place for our daughter. Dairy and Wheat free burger and fries. Staff were very friendly and kind ... kitchen even cleaned area when prepared her burger.

Love it! Almost the entire menu is gluten free. Friendly staff.

fantastic burgers, great buns. dedicated fryers for fries, GF gravy!! amazing milkshakes of many flavors. entire take out package is compostable down to the straw in your cup. locally owned and run. love it!

Celiac friendly?

Yes

Burger house; GF bun and a dedicated fryer make for a very happy family pit-stop.. They mark Celiac on your order and food comes out stickered on a seperate tray.

Insider Tip: child’s meal comes with a cookie, ask in person to omit cookie and up size fries to regular size - milkshake only $4 with kids meal

I have always loved Big Wheel as they are one of the only places in Victoria to offer a gluten free crispy chicken burger. It's very disappointing to now see that they are removing the chicken burger from being gluten free. Their regular burgers and okay but not that special, and their fries are good, but it's too bad they are no longer going to offer the chicken one gluten free. I understand the decision for financial reasons but it is very disappointing for the celiac community here

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Disappointed to learn of their change of heart regarding offering gf chicken burgers- new chicken burger will be breaded in gluten. Still will have other gf offerings and a dedicated fryer but still disappointing.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

The chicken burger is no longer safe gluten free (at all, not just cross contamination), drastically limiting the options. This is true for all the locations in the city.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Order DoorDash from here regularly and have never had an issue. Good GF buns and dedicated frier.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for takeout
• Offers delivery
• Offers online ordering