The Cheesecake Factory

10 ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Appetizers, Bread/Buns, Burgers, Cheesecake, Dessert, Fries, Pasta, Sandwiches, Soup
75% of 4 votes say it's celiac friendly
71 Isham Road #20
West Hartford, CT 06107

Top Reviews


Overall Rating

Review


Very few options, and it appeared that many meals were unable to be altered. Super disappointing.

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I have never been sick here but do be extremely careful because there seems to be so many ways to get CCed here. A huge issue for me is that managers don’t bring out the GF plates so it’s up to the individual server and their knowledge, even if you carefully alert them. There are other small issues that make me feel unsafe. Like when I ask if the GF cheesecake can be sliced separately and get an attitude. The attitude that I’ve gotten from a few servers is what makes me nervous (some have been very helpful though). Even though I haven’t been sick it is never my first, second choice or even third choice to go here. Oh one more thing! And I know you all know this but never assume something is GF. For example, they cook their edamame in the pasta water!

Updated 2 years ago read full review

Not celiac

Overall Rating

Review


Update- came back and felt fairly safe after my first visit (review below) but this time ended up sick within half hour. Positive it was the food. Waitress asked ME what kind of dressing I could have. I guess she didn’t check the ingredients. I’m also dairy free and I said no cheese but maybe they put butter on the gf roll. But I checked online at their allergen menu and the dressing she gave me had gluten. I didn’t think to check online beforehand. Won’t be returning. Also said fries weren’t safe but said they were the last time I was there. Doesn’t sound like they really know.

With such a huge menu it’s hard to imagine prep is free of cross contamination. I got a burger on an udis roll. My waitress assured me that their fryer for French fries is gluten free because nothing aside from regular and sweet potato fries go in there. I don’t know if it’s safe for celiac but I’m ok today. They have clearly marked items on menu.

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Fries
  • Gluten-Free Menu
  • Pasta
  • Sandwiches
  • Soup

Categories

  • Delivery
  • Dinner
  • Kid Friendly
  • Late Night
  • Lunch
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

Photos


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More Reviews


Overall Rating

Review


The Godiva Chocolate cheesecake is incredible, rich, and delicious!

Updated 4 years ago read full review

Overall Rating

Review


Recently learned from a great server that the GF fryer and regular fryer are right next to each other. The server cautioned us that he would bet that food gets in there and CC, especially their tempura batter. Glad that he explained it as I got sick last time I had the fries. Makes sense!

Updated 5 years ago read full review

Overall Rating

Review


Yesterday went to the cheesecake factory i wasnt impressed as usual what i found strange is i oulked up there menu looked at a appetizer which stated 1 price but when in questioned the waitress told me the website was updated.in response i said to her why is the menu here stating a different price she didnt have a plausible answer anf basically walked away. They're over priced and food is not that GREAT!!!!!! Beautiful place for

show. Ive been to more down home gems gotten waaaaaay better food and service. Will not be returning anytime soon. People Rah!Rah! About this place why I dont know. Also they change the menu to much its like 6 different Resturants in one place basically a bufffet. LOL LOL can get that anywhere. The resturant is a joke

Updated 6 years ago read full review

Overall Rating

Review


I loved the GF Menu in Cheese Cake Factory. Server was great and I had no problems with the food I ate. I will keep coming to this restaurant in Frisco TX.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


I really hate it when someone has one bad experience (usually with a server, not the restaurant) and leaves a terrible review. The thing is, if you're celiac, it's going to be hard to trust ANYONE. And in my opinion, any efforts by a restaurant to move toward gluten-free should be celebrated. There are a ton of us (myself included) that are very sensitive, but not to the point of celiac. And for me, I really appreciate these restaurants adding items I can eat. And many of them end up taking them away because of the complaints about their one or two bad experiences. This isn't how to go about having your issues understood. Offer suggestions, not complaints, and in a friendly manner.

I loved the gfree options at Cheesecake Factory and had no issues.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


We tried to order and eat from the Cheesecake Factory gf menu options, but first the burger came out on a regular bun, then an hour later a second attempt came with fries (not gf) instead of the salad ordered. And, there was a piece of some kind of chicken in the burger! The salad I ordered was supposed to be gf, but I am having a horrible gluten reaction... Don't trust this restaurant if you are a celiac!

Celiac friendly?

No

Updated 7 years ago read full review

Not celiac

Overall Rating

Review


Big menu plus kid's menu

Updated 8 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I had a mai tai and Hawaiian fish burger with a gluten free bun. For a chain restaurant, it was good and I was glad they had customized the menu for the location. The server was knowledgeable and helped me out with safe food choices.

Safety


Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Reservations recommended
Gluten Intolerant

Overall Rating

Review


I’d give 0 stars if I could. They couldn’t even guarantee a bowl of strawberries would be safe. Ended up getting soda and tea the whole meal and eating snacks I packed in case

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— None

Overall Rating

Review


I've gone to this Cheesecake Factory location a few times and always order the same GF pasta. They have several GF pasta options and GF buns for burgers available upon request. Every time I order the GF pasta they seem knowledgeable. When the food comes out, they always say "GF pasta" before setting the plate down. I can tell it's GF pasta since the original dish comes with penne and the GF pasta is fusili. I've never gotten sick after being here. Would recommend!

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Not celiac

Overall Rating

Review


My GF pasta dish and Godiva chocolate cheesecake was great!

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


I ordered their only GF salad & GF cheesecake. I’m uncertain which made me sick. But I’m sooooo sick. I don’t know if it is full blown gluten yet or just cross-contamination….but it feels like I ate gluten.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

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