75% of 4 votes say it's Celiac friendly

71 Isham Road #20, West Hartford, CT 06107 Directions

Top Reviews


Not celiac

Overall Rating

Review


Very few options, and it appeared that many meals were unable to be altered. Super disappointing.

Updated 6 months ago read full review

Celiac

Overall Rating

Review


I have never been sick here but do be extremely careful because there seems to be so many ways to get CCed here. A huge issue for me is that managers don’t bring out the GF plates so it’s up to the individual server and their knowledge, even if you carefully alert them. There are other small issues that make me feel unsafe. Like when I ask if the GF cheesecake can be sliced separately and get an attitude. The attitude that I’ve gotten from a few servers is what makes me nervous (some have been very helpful though). Even though I haven’t been sick it is never my first, second choice or even third choice to go here. Oh one more thing! And I know you all know this but never assume something is GF. For example, they cook their edamame in the pasta water!

Updated 10 months ago read full review

Not celiac

Overall Rating

Review


Update- came back and felt fairly safe after my first visit (review below) but this time ended up sick within half hour. Positive it was the food. Waitress asked ME what kind of dressing I could have. I guess she didn’t check the ingredients. I’m also dairy free and I said no cheese but maybe they put butter on the gf roll. But I checked online at their allergen menu and the dressing she gave me had gluten. I didn’t think to check online beforehand. Won’t be returning. Also said fries weren’t safe but said they were the last time I was there. Doesn’t sound like they really know. With such a huge menu it’s hard to imagine prep is free of cross contamination. I got a burger on an udis roll. My waitress assured me that their fryer for French fries is gluten free because nothing aside from regular and sweet potato fries go in there. I don’t know if it’s safe for celiac but I’m ok today. They have clearly marked items on menu.

Updated 11 months ago read full review

Gluten Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Cheesecake
  • Dessert
  • Fries
  • Gluten Free Menu
  • Pasta
  • Sandwiches
  • Soup

Categories

  • Breakfast
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

Photos


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More Reviews


Celiac

Overall Rating

Review


The Godiva Chocolate cheesecake is incredible, rich, and delicious!

Updated 3 years ago read full review

Overall Rating

Review


Recently learned from a great server that the GF fryer and regular fryer are right next to each other. The server cautioned us that he would bet that food gets in there and CC, especially their tempura batter. Glad that he explained it as I got sick last time I had the fries. Makes sense!

Updated 3 years ago read full review

Overall Rating

Review


Yesterday went to the cheesecake factory i wasnt impressed as usual what i found strange is i oulked up there menu looked at a appetizer which stated 1 price but when in questioned the waitress told me the website was updated.in response i said to her why is the menu here stating a different price she didnt have a plausible answer anf basically walked away. They're over priced and food is not that GREAT!!!!!! Beautiful place for show. Ive been to more down home gems gotten waaaaaay better food and service. Will not be returning anytime soon. People Rah!Rah! About this place why I dont know. Also they change the menu to much its like 6 different Resturants in one place basically a bufffet. LOL LOL can get that anywhere. The resturant is a joke

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


I loved the GF Menu in Cheese Cake Factory. Server was great and I had no problems with the food I ate. I will keep coming to this restaurant in Frisco TX.

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


I really hate it when someone has one bad experience (usually with a server, not the restaurant) and leaves a terrible review. The thing is, if you're celiac, it's going to be hard to trust ANYONE. And in my opinion, any efforts by a restaurant to move toward gluten-free should be celebrated. There are a ton of us (myself included) that are very sensitive, but not to the point of celiac. And for me, I really appreciate these restaurants adding items I can eat. And many of them end up taking them away because of the complaints about their one or two bad experiences. This isn't how to go about having your issues understood. Offer suggestions, not complaints, and in a friendly manner. I loved the gfree options at Cheesecake Factory and had no issues.

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

No

Review


We tried to order and eat from the Cheesecake Factory gf menu options, but first the burger came out on a regular bun, then an hour later a second attempt came with fries (not gf) instead of the salad ordered. And, there was a piece of some kind of chicken in the burger! The salad I ordered was supposed to be gf, but I am having a horrible gluten reaction... Don't trust this restaurant if you are a celiac!

Updated 5 years ago read full review

Not celiac

Overall Rating

Review


Big menu plus kid's menu

Updated 6 years ago read full review

Reviews of this Chain

Overall Rating

Safety


On Safety

Cheesecake factory marks GF food on the menu and offer gluten free pasta substitution for their dishes. The sever was very helpful with suggesting a GF dish. I went with the chicken garlic pasta dish with the gluten free pasta. However I was sick for days after. The pasta was for sure gluten free and the chicken was unbreaded. I suspect the garlic sauce possibly contained gluten or maybe there was cross contamination when the dish was being prepared.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Celiac friendly?

No

Review


I knew the risks going in, but I had a coupon for a free slice of cheesecake. I got the "gluten-free" Godiva flourless cheesecake. I don't know if they cut the slice with the same server as was used for cutting regular cheesecakes but I had a single bite (to test it out in case it was really contaminated) and I'm glad I stopped at one. It was delicious but I ended up getting ill not long later.

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Safety


Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

On Quality & Quantity

They have a separate fryer for gluten-free French fries! I checked and both the location on Topanga Blvd in the valley and the location in Thousand Oaks have dedicated fryers for French fries only. When I asked they did warn me that they can’t guarantee nothing else could ever accidentally get in the fryer because other stuff is nearby in the kitchen, but they said nothing breaded ever goes in that fryer. So I ate the fries and they were good and I didn’t get sick. Also, if you order through doordash then some items (like the fries) have a button you can check that says “make it gluten-free”!

Other


Other Characteristics
  • Offers online ordering
  • Good for takeout
  • Offers delivery
Celiac

Overall Rating

Safety


Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

On Quality & Quantity

They have a separate fryer for gluten-free French fries! I checked and both the location on Topanga Blvd in the valley and the location in Thousand Oaks have dedicated fryers for French fries only. When I asked they did warn me that they can’t guarantee nothing else could ever accidentally get in the fryer because other stuff is nearby in the kitchen, but they said nothing breaded ever goes in that fryer. So I ate the fries and they were good and I didn’t get sick. Also, if you order through doordash then some items (like the fries) have a button you can check that says “make it gluten-free”!

Other


Other Characteristics
  • Offers online ordering
  • Good for takeout
  • Offers delivery

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

On Safety

Mush have no safety protocols because my wife had a non-gluten free noodle in a gluten free pasta.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

On Quality & Quantity

The quality and quantity is ok but doesn’t make a difference when there are non gluten free noodle in gluten free dish.

Not celiac

Overall Rating

Safety


Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

On Quality & Quantity

Multiple staff lied to me multiple times about the fries being gluten free. They have a shared fryer and it’s highly cross contaminated. I asked so many times if they were gluten free!

Other


Comment

Staff not educated on cross contamination or just liars

Overall Rating

Celiac friendly?

Yes

Review


Never gotten sick eating here! I had the gf four cheese pasta and gf Godiva chocolate cheesecake. Waiters/staff seem to understand :)

Celiac

Overall Rating

Celiac friendly?

No

Review


Found gluten pasta in my gluten free past and the staff did not care

Celiac

Overall Rating

Celiac friendly?

No

Review


Last time I was there, the manager told me that they use the same pot of water to cook all pastas including the gluten free pasta. I wouldn’t recommend eating here.

Overall Rating

Review


They have a good amount of items that are gluten free. Their Turkey burger is honestly my favorite and now they have 2 different gf cheesecakes. We unfortunately usually have something wrong with our order EVERY time (for take out). So even though I haven't gotten sick here yet, I feel like I'm rolling the dice every time we order.

Overall Rating

Review


Called ahead and the staff understood and would accommodate by prepping gf pasta separately (normally all pasta boiled together). Ordered with a seemingly knowledgeable server but 10-15 min after our order was in the manager came out and told us they were out of gf pasta?! I have no idea how it took so long for them to bring this to our attention but it was too late to go somewhere else so we ended up getting a gf bun with butter (my 4 year old is incredibly picky and that was the only other thing they had available). Points for trying to make it right and knowing what celiac meant and not just subbing reg pasta, but the whole experience was incredibly annoying as they didn’t have the gf food they had listed on the menu and the server didn’t know they didn’t have it either.

Celiac

Overall Rating

Celiac friendly?

No

Review


My girlfriend has celiacs and ordered the gluten free pasta and got horrendously sick about an hour later. No indication that anything was wrong. If it was pure gluten it would have hit her in 20 min so it had to be cross contamination. Do not put yourself at risk!!!

Celiac

Overall Rating

Review


There are gluten free options, brick chicken is delicious they also have gluten free buns if you would like a burger...Godiva gluten free cheese cake...Pasta dishes they list as gluten free are not truly.. was told same water as regular pasta, no dedicated fryer for fries....

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff was very knowledgeable about cross contamination and walked me through the different gluten free menu items.

Celiac

Overall Rating

Celiac friendly?

No

Review


I have celiac disease for the last three years I’ve been going to the cheesecake factory in Peabody in the last two weeks I’ve been going there for breakfast three times at the last two weeks they screwed up my order the management has to teach the kitchen staff about celiac disease they don’t seem to understand about celiac poor management training

Celiac

Overall Rating

Review


Eles possuem GF Menu !!! Todos bem especificados no cardápio ! Solicitei o Bacon Bacon Cheese Burger 🍔 e estava divino ! O pão é maravilhoso e macio ! Uns dos melhores que já comi !!! Super valeu a pena !

Overall Rating

Celiac friendly?

Yes

Review


Waiter was knowledgeable about gluten free dishes and aware of cross contamination concerns. Dedicated fryer for French fries. I got a burger and it was great!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great selection on the menu! Not a specific gluten free menu, so you have to look carefully on the regular menu. Lots of choices & even two gluten free cheesecakes!

Overall Rating

Celiac friendly?

No

Review


I asked for something gluten free and explained the severity. The server said he understood and when he brought my food he even made a point to say they left off the breadcrumbs. I thought I was ok until I took a few bites and found the breadcrumbs were just stirred in to cover the mistake.

Celiac

Overall Rating

Celiac friendly?

No

Review


I have silent celiac but have always trusted Cheesecake Factory to prepare my food carefully (despite an incident at another location where they served me a regular hamburger bun). However on my last visit I got a pasta dish and after eating the whole thing I saw a regular noodle at the bottom. I got a very unsatisfactory response from the manager there and made a complaint to corporate with no response yet. Sad to see this has happened to others here and unfortunately I don’t think I would trust eating at this chain again given these 2 incidents which were both handled poorly by the restaurants.

Not celiac

Overall Rating

Review


I’ll preface my review by saying I have a lot of migraine triggers and that’s also my main symptom to gluten and dairy exposure. There were a good amount of gf options. Only 1 gf cheesecake option and my daughter was able to eat that. Godiva chocolate and she said it’s amazing. I also have a dairy allergy so it’s trickier. I got a turkey burger on a gf bun. I really liked it. They said the fries were safe and they were good too. My daughter got a pasta dish and liked it. I did end up with a migraine and not sure if it was due to this restaurant or some other trigger. I would eat here again.

Overall Rating

Celiac friendly?

Yes

Review


The staff there was really friendly and understood the limited options. They has almost every main food item on the menu with a gluten free option. The cheesecake was delicious!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Nice variation of gluten free options and they give a note to the chefs to be sure there’s no cross contamination. I’ve been there a couple times now and have never gotten sick!

Not celiac

Overall Rating

Celiac friendly?

No

Review


Very limited selection of GF items. I was not impressed with the spicy chicken tacos. I had eaten her before and got glutened by the Shepherd's pie.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


One of the best places to get gf options. The menu is huge and they have good gluten free pasta. I’ve had items modified too to be made gluten free. Never had any problems. Plus the gf cheesecake is great.

Overall Rating

Celiac friendly?

Yes

Review


Knowledgeable waiter. Asked if I was Celiac or had a gluten allergy. Said he would make sure the cook made my food separately. Some unavoidable cross-contamination.

Celiac

Overall Rating

Review


My previous review was really bad on this place. And I don’t mean just this location, I mean everywhere. But I just went again and they had gluten free buns, fries, etc. Best thing, and the cheesecake is amazing like always. Definitely go again!

Not celiac

Overall Rating

Review


The food tasted delicious but I felt sick immediately after eating the mushroom burger. Ended up being sick all night.

Not celiac

Overall Rating

Review


One mention of allergies throws the kitchen in a head spin and they play it safe to the point where it's almost insulting.

Celiac

Overall Rating

Celiac friendly?

No

Review


Ate at this restaurant with specific instructions to the waiter about Celiac food preparation three years ago. They did not follow easy directions. Food was seriously cross contaminated. GF cheesecake was baked and stored next to wheat cheesecake. I was sick for three months. Never again. These chains do not understand what GF really means and how dangerous their cavalier attitude about it can be for Celiac’s. Do not eat here, you will get sick.

Celiac

Overall Rating

Review


Had gluten free pasta, but I found a different noodle in my dish. I’m not sure if it’s a different type of gluten free noodle or not but it shows that they aren’t too careful.

Celiac

Overall Rating

Celiac friendly?

No

Review


The waiter knew nothing. I asked about an omelette, thinking it would be a safer choice, and it was marked gluten free. I wanted to make sure all of the ingredients were gluten free and he said “meat doesn’t have gluten ... I don’t think.... so the bacon should be fine” Yeah.... . He later reassured me that what I ordered was all gluten free. Now I am sick. Thanks.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Server was helpful to point out gluten free items on the menu and my meal was flagged for celiac/gluten allergy. The Skinnylicious soft chicken tacos were fantastic!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They do have several GF items in the menu. I tried their GF old fashioned burger. The meat was pretty good, but, overall, the burger didn’t have much flavor. I’ve had GF burgers in other restaurants that have tasted much better. Additionally, $14 is way too high for a burger from my perspective.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff was very knowledgeable and friendly! GF choices are marked in the menu. The Bacon-Bacon Cheesburger was very tasty! Fries are separate fried.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I have never had a problem with this location. They have lots of yummy options

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Ate here tonight. Had a hamburger, and fry’s. They have a separate fryer! Everything was amazing. The waiter was very knowledgeable about celiac.

Celiac

Overall Rating

Review


Ate here with a large party, so I know that’s hard on the server. However, they will now direct you to an allergen website and won’t answer questions about the food or prep; our server answered one question about the fries but otherwise said he was required to go get his manager (which ultimately might be great, but was very awkward with a large group of professional colleagues and also wasn’t stated as a solution or being helpful, more as a response to me being a difficult patron). I almost decided not to get food, but ultimately chose something I get might be most safe. I think it was ok, but it’s hard to say because I’m traveling and already sick. Celiacs use caution or avoid.

Celiac

Overall Rating

Celiac friendly?

No

Review


Our waitress was not educated on what was safe. She offered us French fries, which I already knew are not safe. Me celiac daughter got sick after eating a burger on a gf bun.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


April 2019 - Tried this location for first time last week. Had Cobb salad with ranch (balsamic that normally comes with cob is not gf) and had no crutons. Took a couple slices of my own gf udi multigrain bread and they brought me butter. Waitress was knowledgeable about celiac options. Had no issues. Salad was a little bland but nice to have another family option. May try blue cheese dressing next time which is also gf. Update: have gone several more times this year with no issues. Also Godiva cheesecake is GF but I advise you only get if buy a whole frozen one to take home and thaw out in fridge before eating (the sliced ones in the restaurant case are next to gluten deserts so I avoid getting slices at the restaurant). These are the best GF deserts I know of.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Cheesecake Factory has an extensive gluten free menu with pastas and entrees. I ordered the four cheese pasta with gluten free noodles and chickens. Cheesecake Factory also has a Godiva gluten free cheesecake.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I just became gluten-free, and it's been a hard adjustment. So naturally, I was scared eating out, as it's supposed to be a fun celebration, and not something to dread. When I called to see if they had a gf menu, they assured me that they absolutely did. When I went there, while the server didn't 100% know if items that weren't labeled gf were (they seemed to be), she checked with both the manager and the chef. Thank goodness that I don't have to loose one of my favorite restaurants. I had the chicken farfalle gf dish and fries for a snack, and didn't have any pain. While they only have one option for cheesecake, it was still good.

Celiac

Overall Rating

Review


Very nice great gluten free options , they only had one gluten free cheese cake desert and it was worth it ,

Overall Rating

Celiac friendly?

Yes

Review


Dedicated fryer .. was warned that it is next to the regular fryer so they did warn me about the slight risk of cross contamination but that they had never had any complaints from celiacs. I am celiac and took the risk and seemed to be fine from it. The burger was great too. I had tried to eat at this chain in Canada before and didn't have much luck but I was thoroughly impressed with the menu this location had. I would go back for sure!

Celiac

Overall Rating

Celiac friendly?

No

Review


Needs a zero star option. I explained I’m celiac and how important it was to protect against cross contamination and ordered a gf pasta. When it came out thank goodness I asked if it was Gf. They said “on no that’s the regular past sorry we forgot”. I was so mad I cried.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They have gluten free options for pasta, burger and a cake. They clearly mark gluten free in their menu. I think they serve things as gluten free and not as gluten friendly but def something to ask next time

Not celiac

Overall Rating

Review


Regular food sucks but the cheesecake is amazing!!

Celiac

Overall Rating

Celiac friendly?

No

Review


Do not eat here. They gave me a full gluten hamburger bun after I told them FOUR TIMES it had to be gluten free. Luckily the bathrooms at nearby Neiman Marcus are great.

Celiac

Overall Rating

Celiac friendly?

No

Review


Do not eat here. My daughter has celiac and every time she eats here she gets sick!

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