The Cheesecake Factory

One mention of allergies throws the kitchen in a head spin and they play it safe to the point where it's almost insulting.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Unsure

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

On Quality & Quantity

Multiple staff lied to me multiple times about the fries being gluten free. They have a shared fryer and it’s highly cross contaminated. I asked so many times if they were gluten free!

Comment

Staff not educated on cross contamination or just liars

Celiac friendly?

Yes

Never gotten sick eating here! I had the gf four cheese pasta and gf Godiva chocolate cheesecake. Waiters/staff seem to understand :)

Celiac friendly?

No

Found gluten pasta in my gluten free past and the staff did not care

Celiac friendly?

No

Last time I was there, the manager told me that they use the same pot of water to cook all pastas including the gluten free pasta. I wouldn’t recommend eating here.

They have a good amount of items that are gluten free. Their Turkey burger is honestly my favorite and now they have 2 different gf cheesecakes. We unfortunately usually have something wrong with our order EVERY time (for take out). So even though I haven't gotten sick here yet, I feel like I'm rolling the dice every time we order.

Called ahead and the staff understood and would accommodate by prepping gf pasta separately (normally all pasta boiled together). Ordered with a seemingly knowledgeable server but 10-15 min after our order was in the manager came out and told us they were out of gf pasta?! I have no idea how it took so long for them to bring this to our attention but it was too late to go somewhere else so we ended up getting a gf bun with butter (my 4 year old is incredibly picky and that was the only other thing they had available). Points for trying to make it right and knowing what celiac meant and not just subbing reg pasta, but the whole experience was incredibly annoying as they didn’t have the gf food they had listed on the menu and the server didn’t know they didn’t have it either.

Celiac friendly?

No

My girlfriend has celiacs and ordered the gluten free pasta and got horrendously sick about an hour later. No indication that anything was wrong. If it was pure gluten it would have hit her in 20 min so it had to be cross contamination. Do not put yourself at risk!!!

There are gluten free options, brick chicken is delicious they also have gluten free buns if you would like a burger...Godiva gluten free cheese cake...Pasta dishes they list as gluten free are not truly.. was told same water as regular pasta, no dedicated fryer for fries....

Celiac friendly?

Yes

The staff was very knowledgeable about cross contamination and walked me through the different gluten free menu items.

Celiac friendly?

No

I have celiac disease for the last three years I’ve been going to the cheesecake factory in Peabody in the last two weeks I’ve been going there for breakfast three times at the last two weeks they screwed up my order the management has to teach the kitchen staff about celiac disease they don’t seem to understand about celiac poor management training

Eles possuem GF Menu !!! Todos bem especificados no cardápio ! Solicitei o Bacon Bacon Cheese Burger 🍔 e estava divino ! O pão é maravilhoso e macio ! Uns dos melhores que já comi !!! Super valeu a pena !

Celiac friendly?

Yes

Waiter was knowledgeable about gluten free dishes and aware of cross contamination concerns. Dedicated fryer for French fries. I got a burger and it was great!

Celiac friendly?

Yes

Great selection on the menu! Not a specific gluten free menu, so you have to look carefully on the regular menu. Lots of choices & even two gluten free cheesecakes!

Celiac friendly?

No

I asked for something gluten free and explained the severity. The server said he understood and when he brought my food he even made a point to say they left off the breadcrumbs. I thought I was ok until I took a few bites and found the breadcrumbs were just stirred in to cover the mistake.

Celiac friendly?

No

I have silent celiac but have always trusted Cheesecake Factory to prepare my food carefully (despite an incident at another location where they served me a regular hamburger bun). However on my last visit I got a pasta dish and after eating the whole thing I saw a regular noodle at the bottom. I got a very unsatisfactory response from the manager there and made a complaint to corporate with no response yet. Sad to see this has happened to others here and unfortunately I don’t think I would trust eating at this chain again given these 2 incidents which were both handled poorly by the restaurants.

I’ll preface my review by saying I have a lot of migraine triggers and that’s also my main symptom to gluten and dairy exposure. There were a good amount of gf options. Only 1 gf cheesecake option and my daughter was able to eat that. Godiva chocolate and she said it’s amazing. I also have a dairy allergy so it’s trickier. I got a turkey burger on a gf bun. I really liked it. They said the fries were safe and they were good too. My daughter got a pasta dish and liked it. I did end up with a migraine and not sure if it was due to this restaurant or some other trigger. I would eat here again.

Celiac friendly?

Yes

The staff there was really friendly and understood the limited options. They has almost every main food item on the menu with a gluten free option. The cheesecake was delicious!

Celiac friendly?

Yes

Nice variation of gluten free options and they give a note to the chefs to be sure there’s no cross contamination. I’ve been there a couple times now and have never gotten sick!

Celiac friendly?

No

Very limited selection of GF items. I was not impressed with the spicy chicken tacos. I had eaten her before and got glutened by the Shepherd's pie.

Celiac friendly?

Yes

One of the best places to get gf options. The menu is huge and they have good gluten free pasta. I’ve had items modified too to be made gluten free. Never had any problems. Plus the gf cheesecake is great.

Celiac friendly?

Yes

Knowledgeable waiter. Asked if I was Celiac or had a gluten allergy. Said he would make sure the cook made my food separately. Some unavoidable cross-contamination.

My previous review was really bad on this place. And I don’t mean just this location, I mean everywhere. But I just went again and they had gluten free buns, fries, etc. Best thing, and the cheesecake is amazing like always. Definitely go again!

The food tasted delicious but I felt sick immediately after eating the mushroom burger. Ended up being sick all night.

Celiac friendly?

No

Ate at this restaurant with specific instructions to the waiter about Celiac food preparation three years ago. They did not follow easy directions. Food was seriously cross contaminated. GF cheesecake was baked and stored next to wheat cheesecake. I was sick for three months. Never again. These chains do not understand what GF really means and how dangerous their cavalier attitude about it can be for Celiac’s. Do not eat here, you will get sick.

Had gluten free pasta, but I found a different noodle in my dish. I’m not sure if it’s a different type of gluten free noodle or not but it shows that they aren’t too careful.

Celiac friendly?

No

The waiter knew nothing. I asked about an omelette, thinking it would be a safer choice, and it was marked gluten free. I wanted to make sure all of the ingredients were gluten free and he said “meat doesn’t have gluten ... I don’t think.... so the bacon should be fine” Yeah.... . He later reassured me that what I ordered was all gluten free. Now I am sick. Thanks.

Celiac friendly?

Yes

Server was helpful to point out gluten free items on the menu and my meal was flagged for celiac/gluten allergy. The Skinnylicious soft chicken tacos were fantastic!

Very few options, and it appeared that many meals were unable to be altered. Super disappointing.

Celiac friendly?

Yes

They do have several GF items in the menu. I tried their GF old fashioned burger. The meat was pretty good, but, overall, the burger didn’t have much flavor. I’ve had GF burgers in other restaurants that have tasted much better. Additionally, $14 is way too high for a burger from my perspective.

Celiac friendly?

Yes

The staff was very knowledgeable and friendly! GF choices are marked in the menu. The Bacon-Bacon Cheesburger was very tasty! Fries are separate fried.

Celiac friendly?

Yes

I have never had a problem with this location. They have lots of yummy options

Celiac friendly?

Yes

Ate here tonight. Had a hamburger, and fry’s. They have a separate fryer! Everything was amazing. The waiter was very knowledgeable about celiac.

Ate here with a large party, so I know that’s hard on the server. However, they will now direct you to an allergen website and won’t answer questions about the food or prep; our server answered one question about the fries but otherwise said he was required to go get his manager (which ultimately might be great, but was very awkward with a large group of professional colleagues and also wasn’t stated as a solution or being helpful, more as a response to me being a difficult patron). I almost decided not to get food, but ultimately chose something I get might be most safe. I think it was ok, but it’s hard to say because I’m traveling and already sick. Celiacs use caution or avoid.

Celiac friendly?

No

Our waitress was not educated on what was safe. She offered us French fries, which I already knew are not safe. Me celiac daughter got sick after eating a burger on a gf bun.

Celiac friendly?

Yes

April 2019 - Tried this location for first time last week. Had Cobb salad with ranch (balsamic that normally comes with cob is not gf) and had no crutons. Took a couple slices of my own gf udi multigrain bread and they brought me butter. Waitress was knowledgeable about celiac options. Had no issues. Salad was a little bland but nice to have another family option. May try blue cheese dressing next time which is also gf. Update: have gone several more times this year with no issues. Also Godiva cheesecake is GF but I advise you only get if buy a whole frozen one to take home and thaw out in fridge before eating (the sliced ones in the restaurant case are next to gluten deserts so I avoid getting slices at the restaurant). These are the best GF deserts I know of.

Celiac friendly?

Yes

Cheesecake Factory has an extensive gluten free menu with pastas and entrees. I ordered the four cheese pasta with gluten free noodles and chickens. Cheesecake Factory also has a Godiva gluten free cheesecake.

Celiac friendly?

Yes

I just became gluten-free, and it's been a hard adjustment. So naturally, I was scared eating out, as it's supposed to be a fun celebration, and not something to dread. When I called to see if they had a gf menu, they assured me that they absolutely did. When I went there, while the server didn't 100% know if items that weren't labeled gf were (they seemed to be), she checked with both the manager and the chef. Thank goodness that I don't have to loose one of my favorite restaurants. I had the chicken farfalle gf dish and fries for a snack, and didn't have any pain. While they only have one option for cheesecake, it was still good.

Very nice great gluten free options , they only had one gluten free cheese cake desert and it was worth it ,

Celiac friendly?

Yes

Dedicated fryer .. was warned that it is next to the regular fryer so they did warn me about the slight risk of cross contamination but that they had never had any complaints from celiacs. I am celiac and took the risk and seemed to be fine from it. The burger was great too. I had tried to eat at this chain in Canada before and didn't have much luck but I was thoroughly impressed with the menu this location had. I would go back for sure!

Celiac friendly?

No

Needs a zero star option. I explained I’m celiac and how important it was to protect against cross contamination and ordered a gf pasta. When it came out thank goodness I asked if it was Gf. They said “on no that’s the regular past sorry we forgot”. I was so mad I cried.

Celiac friendly?

Yes

They have gluten free options for pasta, burger and a cake. They clearly mark gluten free in their menu. I think they serve things as gluten free and not as gluten friendly but def something to ask next time

Regular food sucks but the cheesecake is amazing!!

Celiac friendly?

No

Do not eat here. They gave me a full gluten hamburger bun after I told them FOUR TIMES it had to be gluten free. Luckily the bathrooms at nearby Neiman Marcus are great.

Celiac friendly?

No

Do not eat here. My daughter has celiac and every time she eats here she gets sick!

Celiac friendly?

Yes

We have eaten here a few times with no issues afterwards. Tonight I learned they have a dedicated fryer and gf buns. Staff was knowledgeable about celiac. And not to mention the Godiva cheesecake is heavenly.

Limited GF modifications; no separate fryer; limited awareness of celiac/allergy prep from the server. I only ate the beet/orange/avocado salad and didn’t order more because I was worried about cross contamination. While I didn’t get glutened, I certainly wasn’t satisfied and I left hungry.

My favorite gluten free pasta dish.

Celiac friendly?

Yes

The server told me marked items on the menu could be made gluten-free. I had a burger which had a great gf bun. The fries are also gluten-free made in a separate fryer. It was delicious!

Celiac friendly?

No

I’ve only eaten here once and maybe they’ve changed things since I went, but the only thing I ended up eating there was strawberries and I‘m pretty sure that they were cross contaminated.

Celiac friendly?

No

Staff was not understanding and would not check on ingredients. The wait to be seated was insane and the food took forever.