I eat here once a week. GF bun for the grilled club sandwich is my go to.
— Not Much
After a third attempt since Covid-19 to try to let them get it right at this location, I give up. I have celiac disease and am sure to communicate my situation very clearly and order as simply as possible. All 3 were drive through experiences: 1st time received my grilled chicken on a regular bun; next time they forgot to put my sandwich in the bag but told me it was in the separate bag with my fries to avoid cross contamination when handing 2 bags to me, 2 days ago I tried again although 3 people confirmed the gluten free with glove change order through the drive through area. One even asked why a glove change was needed and we explained it was a gluten allergy. Checking the bag in the dark I saw it was bag separately with separate gluten free bun on top of the chicken & fixings container - when we got home the chicken was breaded! First two times we drove back and went back through the very long drive through to get it corrected. First visit I was definitely exposed to gluten, second visit they gave me the sandwich which they forgot and left under a heat lamp with hot lettuce and tomato. But tried to give me a regular bun which I had to explain to the worker the GF buns are bagged not loose. After my recent visit, I just gave the sandwich to my husband as I wasn’t about to go back. Very disappointed- I have ordered drive through at other locations with well trained-staff and good experiences. This location is close to me but not worth the frustration, time and eventually causing everyone else in my family to have cold food while they trying to get my correct order. I’m also worried about the lack training and being cross contaminated.
Chick-fil-A offers gluten free grilled chicken nuggets and many locations have dedicated fryers for fries. Check with your location if cross-contamination is a concern for you.
I LOVE CHICK FIL A. I have celiacs and am super sensitive to cross contamination, but ive never gotten sick from chick fil a. I literally come here once a week. Get the gluten free bun, grilled sandwich, and tell them to change their gloves. Their great with allergies.
The food honestly isn’t my favorite, but they’re very good about keeping the gluten free food safe, have a separate fryer, and have a gluten free menu.
Dedicated fryer for waffle fries! Their grilled chicken is delicious. They have gluten free buns.
Safe, but poor service. Double check your order!
They almost always forget something.
Drive to San Clemente or Laguna Niguel for reliable service.
Disappointing experience. I eat at many different Chick-fil-a’s in several states. This was the most frustrating experience ever. I ordered inside “to-go” for myself and husband. Got in the car and realized the sauce was not what I ordered so went back and exchanged it. Headed north on the interstate and then began eating my fries first. Then asked my husband to give me the grilled nuggets. He pulls a box out of the bag—I knew the grilled nuggets come in a round container. I was given crispy gluten-loaded nuggets. I was stuck in the car for 8 hours and that was my supper. It’s a good reminder to alway check and see if you get what you ordered because when you’re 15 miles up the road, you don’t want to turn around.
I’ve eaten at this establishment several times. They even cleaned the milkshake machine so that I could have a shake. I haven’t had any problems eating the gluten free bun, grilled chicken, or waffle fries.
— No gluten-free information on the menu
We went here at peak busy time. Both of the managers were incredibly helpful!! One of them (a man named MJ) made sure that the employees washed and changed their gloves. He also insured my food was put in a separate bag so there was no cross contamination. The other manager (I forgot his name unfortunately) came over to make sure my food was flagged correctly. Overall, it was a wonderful experience!! This is the first time I’ve ate at a restaurant and felt 100% safe about my food.