Chick-fil-A

1 rating
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Chicken Fingers/Nuggets, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

1525 W Airline Hwy
Laplace, LA 70068

Most Recent Reviews


Celiac

Overall Rating

Review


Beware! Unlike every other Chick Fil A I have visited, the staff at this location in Laplace is not trained and is clueless about GF. After telling the cashier I have Celiac, I ordered a Grilled Chicken sandwich on GF bun with waffle fries. I was served a sandwich on a multigrain bun, and no fries. When I took it back to the counter there was confusion, but they said they’d fix it. After a long delay I went back up to the counter to check on my meal, and it was clear they had forgotten all about me. After more confusion and consultation between the cashier, the manager and the kitchen, it turned out they had no gluten-free buns. I can understand if they just ran out of GF buns, but it seemed to me that they didn’t even keep them in stock, despite having it on the menu. Obviously, the cashier was not trained, which was not his fault. He was very pleasant and tried his best to help me. The problem was management. I was really annoyed at being left waiting in the dining room. I wonder if they ever would have come out to tell me the problem. My companion was almost finished with his salad by the time I came back with a salad, which was very good and fresh. This was a very disappointing customer service experience. The restaurant was not super busy and there were plenty of employees, just not well-trained in customer service or gluten-free protocol. This was the first bad experience I’ve had at a Chick Fil A which has been my go-to fast food place where I have always felt safe eating.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Chicken Fingers/Nuggets
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Takeout

Notes


Chick-fil-A offers gluten free grilled chicken nuggets and many locations have dedicated fryers for fries. Check with your location if cross-contamination is a concern for you.

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Reviews of this Chain

Celiac

Overall Rating

Review


The staff warned against ordering even the grilled chicken and waffle fries because of cross-contamination. They offered me potato chips - LOL! 🤷🏼‍♀

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Overall Rating

Review


GF Buns, grilled chicken and fries and milk shakes. This is our go to for fast food. The staff is pretty knowledgeable. Just tell them it's for someone with Celiac. They will put an allergy note and ask for a glove change.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Offers outdoor seating
Gluten Sensitive

Overall Rating

Review


I’m glad they offer gf food choices.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


The fries are always safe! I frequent this CFA and you should ask for them to change gloves just in case. I’m never confident about their sauces (Polynesian, CFA sauce) but I eat them anyway bc I like them. I do feel slightly off when doing so but I just don’t know.

Grilled chicken and nuggets are safe. Drinks are safe. Ask for their gluten free bun. It always comes in plastic, separate from everything else so it’s 100% safe to eat at least the bun!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Celiac

Overall Rating

Review


Grilled chicken nuggets and chips are gf Grilled chicken burger is gf ( you need to ask it with the gf bun) The gf bun comes in its own wrapper and the burger meat/salad comes in its own box Staff very helpful, printed out the ingredients for me of chips and the sauces. The chick fil a sauce is also gf and so tasty!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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