My experience at this chipotle was not only pretty disappointing but also not celiac friendly. I went here for the first time since needing to go gluten free, only to find that they 1. Didn’t have guac when there was a special going on for chips and guac 2. Didn’t have sofritas when I asked to get that in my bowl. I had told the lady working I had celiac disease and could not have gluten which is in wheat, rye, and barley. I will need her to use new toppings that haven’t been touched to put into my bowl. She put on (I guess clean) gloves (she didn’t have them on when walking up) and grabbed my bowl. So I had gotten a white rice and chicken burrito bowl. When I had asked for a certain topping that they were out of and another guy working told her they were out, she, in exaggeration, hits her gloved hand onto the work table where I know there had to have been flour/gluten cross contamination. She then proceeds to fill my bowl and reach into “new toppings” under the counter with the glove she touched onto the counter. She asked me if rice was gluten, and then proceeded to ask me if cilantro was gluten. I appreciated the fact that she was concerned, but I had already specially told her that only wheat rye and barley are gluten. Anyway, I got my burrito bowl and chips and ate them when I got home. Within 2 hours I was extremely sick and it lasted for a couple days. I had been glutened. I’m not sure if it was from her hand on the counter, which at the time I hadn’t thought about, or maybe the spoons that had maybe touched flour tortillas and then put back into the chicken/beans/sour cream, or maybe something there contains gluten when the website claims nothing does but the flour tortillas. Either way, I will not go back, as they were out of two different items and I got very sick from gluten. It is not celiac safe here. Find a different, more celiac friendly place, to dine out.
Always 5 star! Husband eats there at least weekly.
Good food and big portions. I'm safe ordering a bowl or a salad. Sometimes certain workers put up a fight about changing gloves but overall they will do it and follow me down the line to avoid cross contamination as much as possible.
Service is impeccable even during mass events in this area (NASCAR, music festivals, etc.). My only gripe is that the foods are cooked with peanut oil. It's light years ahead of vegetable and canola oils, but I wish there was an olive oil option.
Totally love! First time and we will go back! I told the fella that q'a helping us I have a gluten allergies and he went a changed his gloves and said I am gonna follow you down the line so there is no contamination ! We got the bowls... So good!
Love this place, everything is GF except the tortilla shells. The hard taco shell can be used but I love getting the bowl they offer. I have tried a lot of these restaurants and all are great!
Unlike other Chipotle locations I have eaten at, the staff was unwilling to get ingredients from the back which hadn’t already been contaminated by burrito making. I declined to order but I ate some of my kids’ chips, which were stale and over-salted. My husband reports his burrito was badly wrapped and he had trouble keeping it together. All around I would not visit this location again.
The girl behind the line was aware of cross contamination and said they would change out all spoons and everyone change gloves. They got my lettuce from another location(not from the line). As with any place like this, there is a chance of cross contamination, but they made me feel safer than at most places.
Ate there last night, The salad tasted good, and the gal serving me washed her hands and changed gloves when she heard I had celiac, but I'm feeling lousy today. :( so they tried really hard, but I don't think with all those flour tortillas, that they can promise gluten free, just friendly.
This is my favorite restaurant!!! It has the BEST food!! You have to be careful and make sure they change their gloves and make sure everything is gluten friendly. The food there is absolutely amazing, the price is reasonable and it’s very convenient for my family.
That have good gluten free options but being Celiac, there is a good chance of cross contamination. You say “ I have a gluten allergy “ and they change there gloves, but they don’t really change the spoons and they use all the same stuff as they use on a burrito. I have gotten sick a couple times after it and decided I had to stop eating there. Overall it wasn’t very good.
I used to eat at Chipotle all the time when I first was diagnosed with Celiac Disease- I always asked them to change their gloves and didn’t order anything that seemed to be contaminated from the flour tortillas but, for some reason I started to get sick after eating there. After 2 consecutive times- I stopped going. Wish I could still eat there, it was a “go-to” for me.
Staff are not trained on how to handle gluten free orders...very disappointing
This place made me sick during my holiday in Paris. Ate here and got sick within 20 minuts. The staff did’nt know anything about gluten and cross-contamination, but told me the food was safe. I would NOT recommend it to anyone.
I used to have great luck at the Chipotle in Stillwater, but lately I’ve gotten sick every time I’ve tried to eat there. They used to have well trained and conscientious employees, but it seems like the newer employees haven’t been trained as well in assembling gluten free food. The same employee used to make a customers food from start to finish too, but now they seem to pass it down assembly line style. I know they have new leadership at the top, and I hope his Taco Bell experience doesn’t ruin what was a clean eating option. I waited over a month between visits last time, but came home with a bloated gluten belly again... it’s not worth it.
I got here for lunch at 11:15. There was one other person in line. When I told staff that I had to be gluten free they nodded and did nothing. I explained that I have CD and asked them to change their gloves. That staff member did. No utensils were changed, the food line was a disaster and they pushed my bowl down the counter without letting anyone know to change their gloves- and it seemed to confuse them when I insisted that they do. I’m extremely disappointed as Chipotle is typically a place I count on to be reasonably safe.
No real issues or reaction this visit. We grabbed food on a weekday summer evening. We informed the staff that I have celiac disease. Very accommodating to change gloves and be mindful of surfaces/utensils as we walked them through our food prep. Still would be extremely cautious about cross contamination which may be trickier if its a busier day or new staff.
The staff did more than I even asked to prevent cross contamination! I asked if they would change their gloves for an allergy, they asked what allergy and after hearing gluten they wiped down the serving area, changed utensils in all the food and used new lettuce and new cheese to avoid cross contamination! Then they washed hands and re-gloved! Was very grateful and impressed.
We have eaten here many times since moving here a year and a half ago, and not gotten ill. The staff is excellent about changing gloves and getting clean utensils, as well as getting fresh cheese and sour cream I always tip them well for looking out for us!
Delicious as usual and awesome service for gluten free! Even a new employee knew the steps for everything and unlike some locations they are super careful. She washed her hands and changed gloves, another employee asked what items I wanted and took out the spoons himself. She got new spoons for each item and fresh cheese and lettuce and I didn’t feel awkward at all. Obviously management of this location cares to cater to those with allergies which I really appreciate!
if you’re getting a corn tortilla or a salad, make sure to ask them to change their gloves!! they touch the flour tortillas with the same gloves.
It's shocking people expect fast food workers to know what gluten is. Its your job as a celiac to tell them what you need to have or not have in your food. Look up online gf menus ahead of time so you know what to order. If you ate a wheat tortilla, you are just ignorant. No one has gf soft tortillas. These uneducated workers dont know what celiac is, only 1% of the population is diagnosed with it. All that being said, we look ahead of time, you get there and order a bowl (NO tortilla), and my son does not get sick. The low stars is only because the food is pretty bad, gf or not.
The best location I’ve been to for gluten free across multiple stated - I mentioned gluten allergy and the woman immediately switched out all spoons and changed her gloves without even being asked!! She also got out new cheese & lettuce without asking. So nice to feel comfortable and huge portions too.
I’ve visited this location a few times and never had a problem until today (July 9, 2018). The man who served me washed his hands first and then with fresh gloves proceeded to replace all of the spoons... which defeats the purpose of washing hands. I asked for fresh lettuce and cheese which has never been an issue at any location and he said they had no cheese or lettuce. I asked to have the lettuce they use for salads and he said “we have lettuce for salads?” And I left without cheese since he could not find any extra, 9 hours before they close. Obviously it depends on who helps you and the location, but it’s apparent that management at Park Place does not care to train their employees on the importance of handling utensils for allergies.
I told the first person I talked to behind the counter that I am celiac and she changed her gloves, then told everyone down the line to do the same! Super happy they took it seriously and I only had to mention it to one person and not every person on the line. No reaction. I do love me some Chipotle!! This location was great and accommodating!
10:45 am - 10 pm
10:45 am - 10 pm
10:45 am - 10 pm
10:45 am - 10 pm
10:45 am - 10 pm
10:45 am - 10 pm
10:45 am - 10 pm
"If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."