83% of 6 votes say it's Celiac friendly

3737 Merle Hay Rd #100, Des Moines, IA 50310 Directions

Top Reviews


Celiac

Overall Rating

Review


Always fresh and tasty. Good value.

Updated 1 year ago read full review

Overall Rating

Celiac friendly?

No

Review


When me and my husband walked in the girl working had no idea what gluten free even meant. She asked us if it was a real allergy. The manager came out and told her to change her gloves and told us the only safe thing to eat would be the bowls. She also told us to stay away from the lettuce and cheese? She left and a guy gave us a card with everything that had gluten. It basically said you could have everything but the tortillas, chips, and corn salsa. They used the same spoons they use to rub on everyone else’s flour tortillas. Don’t get me wrong it was delicious, but me and my husband both ended up being glutened and very sick the next day. This was our fourth week of being gluten free and we’ve really noticed how people at restaurants and establishments treat you differently. Almost annoyed. Really opens your eyes...

Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I'm very sensitive to gluten and have never had a problem with a burrito bowl. I love eating here! The food is delicious

Updated 5 years ago read full review

Gluten Free Features

  • Allergen List
  • Celiac Friendly
  • Gluten Free Menu
  • Tacos
  • Tortilla Chips

Categories

  • Dairy-Free Friendly
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Mexican
  • Nut-Free Friendly
  • Paleo Friendly
  • Peanut-Free Friendly
  • Plant Based
  • Quick Service Restaurant
  • Restaurant
  • Takeout
  • Tex-Mex
  • Vegan Friendly

Notes


Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions. From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."

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More Reviews


Overall Rating

Celiac friendly?

Yes

Review


Good gluten free bowls of food.

Updated 6 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I asked for a Gluten Free menu and the staff explained everything very well, wiped down the counters, changed gloves & spoons!! They were so very nice and accommodating!!

Overall Rating

Celiac friendly?

Yes

Review


Please read this review. The guy or the girl takes off the gloves and his or her hands. Then washes his or her hands and then put new gloves on. Change the spoons and fresh toppings. Wipe down the surface. For the soft corn tacos they put tinfoil on it no cross-contamination for the soft taco warmer. This place is celiac friendly :)

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Excellent place! I walked in and said I have Celiac Disease and the person who took my order immediately changed gloves and cleaned counter. Chipotle is my go-to when traveling. Never disappoint

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My first time there after being diagnosed. I just told them first thing that I have celiac disease and immediately they changed their gloves and knew exactly which ingredients to pull from fresh containers. I was impressed!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I get the veggie bowl and I'm happy with them

Overall Rating

Review


They’re great about food allergies here! Sometimes I need to remind them about changing out spoons, but it’s super rare. They do an excellent job and I’ve never gotten sick here.

Celiac

Overall Rating

Celiac friendly?

No

Review


I watched the spoons and ladles go all over flour tortillas and then back. This place is a cross contamination nightmare.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff was good with my cross contamination and i trust this place a lot!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The lady that helped me was trained and knew exactly what to do for Celiac’s.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


We eat there often and my boys never get sick. They change their gloves and seem aware of what they need to do when serving those with celiac.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


the nicest people ever changed their gloves for me, changed the scoops to clean ones, and cleaned off the counter. in case I got glutened from the tortillas other people get. I have never gotten sick and most of their ingredients are gluten free. I love Chipotle!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Came in for lunch and had a burrito bowl. The manager held the line to remove and replace all utensils being used as well as have the employee making my meal wash her hands and replace her gloves! He also carefully watched to make sure she didn't automatically grab the lettuce from the same tub. She got out a separate tub of cheese and lettuce. Great job of avoiding cross contamination!!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I eat here all the time, and I’ve never gotten sick!

Celiac

Overall Rating

Review


Very conscious of cross contamination changed gloves and pulled from new containers.

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


chipotle definitely has gluten free items. I ordered a burrito bowl with white rice, black beans, steak, lettuce, corn & cheese. Definitely stay away from their tortilla chips, torillas or beer to avoid problems. Also if you ask for them to replace their gloves for you they will :)

Celiac

Overall Rating

Review


This Chipotle is very knowledgeable about how to prepare gluten free orders. They also are always friendly when they hear that an order has to be gluten free.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I'm celiac, and when I told the woman working behind the counter she changed her gloves and also took it upon herself to carefully get me a take-out bowl and lid from midway down the stacks to avoid cross-contact. Chips and queso are GF as well, not sure on processing cross contact with them but I did not get sick. So pleased I can still enjoy one of my favorite lunches!

Overall Rating

Review


I have celiac and can order the rice bowel with beans, guacamole, chicken and black beans with no problems. They change gloves as well.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff very helpful and changes all serving spoons

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff was awesome! Washed hands, changed gloves and spoons, got some items from separate bins. (Granted they were not that busy at that time, so that was good, but it was still very much appreciated!)

Celiac

Overall Rating

Celiac friendly?

Yes

Review


According to their in store allergen list everything is gluten free expect tortillas. I was so happy with this place!!!!

Overall Rating

Celiac friendly?

No

Review


This branch seems to not do as good of a job on honoring gluten allergy requests on to go orders.

Overall Rating

Review


3 stars because they had gluten free options, but overall a disappointing experience. Staff didn’t automatically change gloves. Staff wasn’t familiar with menu - I had to let others go before me so I could google.

Celiac

Calculated Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

On Safety

Don't do it. I ate lunch there last Sun and was sick all day and night into Monday. I told them I had a gluten allergy and ordered a Burrito Bowl with chicken. She changed her gloves, but then preceded to use the same bins and the same spoons to serve my ingredients. At the end, a different server with glutened gloves put the lid on my bowl. They clearly had no clue. I'm newly diagnosed with celiac and thought I'd be fine; I was very wrong. Never again.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Comment

Bathroom was really filthy

Celiac

Overall Rating

Review


Changed gloves and spoons before serving your food. The most careful chipotle restaurant I’ve ever been to.

Celiac

Overall Rating

Review


Order a burrito bowl and no problem. Rice, meat, veggies, salsa, guac etc are gluten free. Most staff are knowledgeable.

Overall Rating

Review


Whenever I eat here, I notify them of a gluten allergy and they will change gloves, change spoons, and use a different container of lettuce, cheese and guacamole if you ask. Yummy and have never had issues with getting sick

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The employees and management at this location are AMAZING. They change their gloves, clean the entire line, get new spoons, get new containers of cheese and lettuce (so they don’t touch something someone else touched with gluten hands) and best of all are so nice about it all. they never make me feel bad for taking up more time or anything. i told the cashier thank you so much and she said “everyone deserves chipotle!!” This is one of the only places I feel safe eating at!

Celiac

Overall Rating

Celiac friendly?

No

Review


Not celiac friendly. 1st thing they do is drag spoon for meat across flour tortillas. Major cross contamination. I have gotten sick.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff washed hands, changed gloves, and pulled out the “allergy” card to ensure that the chips were gluten-free!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They were very accommodating and changed out all utensils and gloves.

Overall Rating

Celiac friendly?

Yes

Review


To minimize the chance of CC I got a bowl with just rice, beans and fajita veggies. The server washed his hands and changed his gloves before hand. Was tasty and no reaction. Been back a few times with success (Nima Smiles). The evening shift seems to be more aware & knowledgeable and willing to get Fran ingredients from the back. Been back a few times with success (Nima Smiles). They evening crew is becoming more aware & knowledgeable.

Celiac

Overall Rating

Review


It is possible to eat here safely but it sometimes requires vigilance. They touch the flour tortillas all the time, so you have to request gluten free for an allergy. Then make sure they change their gloves and don’t touch anything with gluten. Avoid the lettuce and cheese, or ask for some from the back, because the stuff at the counter has been reached into. They generally do all this without requesting it, but it varies by day and employee. Non-busy times are always best. They have a tip jar, so I try to tip when they do it right without me having to remind them, but you can’t add a tip to the credit card tab, so it’s good to have a little cash for that.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I have eaten here several times with no issues. The staff are always willing to change gloves if you ask. I did get exposed once when I ordered delivery and did not tell them I had celiac - clearly not their fault. If anything, that proves that they take exposure seriously. Recommended.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I've been here a handful of times and I've never had an issue.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Been here a few times and I've never had an issue!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


If you state that you are gluten-free they will wash down all of the counters and they will replace their gloves to stay away from contamination. They will also ask you if you want lettuce or cheese, which they will get from a different container to avoid contamination.

Celiac

Overall Rating

Celiac friendly?

No

Review


I cannot eat here without getting cross contamination. Yes, they will change their gloves, but they are pulling food like shredded cheese out of the same bins that they previously stuck gloves that have touched flour tortillas in. The manager tried to pull new ingredients from the back for me which was very much appreciated, but there's some ingredients that they can't pull from the back. I got sick everytime I tried to eat there.

Calculated Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
On Safety

They will pull fresh food from the back of you tell them you have Celiac. A wonderful place to go. I’ve been there often and have never been glutened.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

On Quality & Quantity

So wonderful! The burrito bowl is fantastic.

Not celiac

Overall Rating

Review


They do not have corn tortillas but everything else is safe.

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


Not only washed hands, but changed out all the serving spoons. Cudo’s for that, but the portions were smaller than normal, bringing them down one star. Really skimped on the rice, which is cheap.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Told them my daughter was celiac. Whole line changed their gloves, changed utensils, wiped down the line and even used fresh ingredients. So impressed! Wish all Chipotle locations were so well trained in allergy protocols.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Are here twice without getting sick.

Overall Rating

Review


I went there yesterday and none of the employees even knew what gluten was when I tried to talk to them about it. The girl making my food wouldn't even listen to me and didn't change her gloves and there was cross-contamination all over the place. I will not go back! Edit: I was contacted by the new manager who apologized for my experience and stated they will continue to do education for their employees and make sure that it is totally understood all the steps that need to be taken to prevent cross-contamination. The manager stated that they take this very seriously.

Not celiac

Overall Rating

Celiac friendly?

No

Review


Got 15 eye rolls in response to ordering. Did not take precautions even after the attitude, I would avoid this location. I didn’t even try to eat. I would’ve just been sick.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great Staff and Great Food! One of my go to places for a rice or salad bowl!

Celiac

Overall Rating

Review


They have a gluten free menu online. Don’t expect the workers to know what items are gluten free or safe to eat. The cashier told me I could eat their normal flour tortillas. I ended up getting guac.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Been to two of theses places, very much fast food but good food & two Celiacs ok each time

Not celiac

Overall Rating

Review


Food is Soo good and the only thing we can't have is the tortillas!! All precautions for cross contact were taken by changing gloves and spoons for each item I ate. I'll be back for sure!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I was super surprised on how they took it seriously. I said to the girl working I have Celiacs and she immediately changed gloves washed her hands and didn’t let anyone else touch my order, I also ordered food for my non celiac husband and they bagged mine separately. 10/10 would go back

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