I had to tell them to change gloves and to change out the utensils. They did it, but definitely had a bit of an attitude. I’m here at 2:30pm so it’s not like I came during the lunch rush. It’s not a lot to ask. Frustrating.
— Somewhat
— Most/All
— Average
I was diagnosed with celiacs after I had surgery on 8/10. I have been strictly GF since. Nervous about going out to eat ive bern doing lots of research. I saw one of the better fast food chains to go is chipotle. So I went in today and asked “ the only gluten item you have is the flour tortilla correct?!” The young man did not know so he asked someone else, they also did not know. A few seconds later another gentlemen comes over and hands me a small pamphlet of their allergen list. The only item that contains gluten is their flour tortillas. The man then instructed to change their gloves. Not even a minute later everyone one the food line changed their gloves and did not make any rude comments or facial expressions or annoyance. I ordered my food and thanked them. I was very thankful someone was aware of cross contamination and I am able to eat here. So far tonight I’ve had no problems, fingers crossed I’m on tomorrow as well! The food was delicious as always!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent