Even though they change their gloves and spoons for me, I continually get sick. I haven’t been in several months.
I watched the staff members touch various utensils to the flour tortillas over and over again. I stepped out of line when it was my turn because this chain is very much not safe for celiacs, and the sloppy cross-contamination has ensured that I will never eat at this chain again. If you are celiac, dine at your own risk here.
No
There was only one employee who knew the gluten free protocol, so I had to tell the young man what to do. He was very willing to wash his hands and put on new gloves, but didn't stay with my meal. I had to have another person with clean gloves take over. They did not offer me fresh lettuce or cheese so I de lined them. Other Chipotles are much more careful.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
The food is the same across every Chipotle I've been too. However each one is different on how they handle the situation when you say gluten free. This experience was not a good one and basically killed my appetite. The first employee grabbed a bowl and asked what rice without changing her gloves. When I informed her she needed to change her gloves and that a new bowl was required, she whispered to another employee and left the line. That employee had on new gloves, dished the rice and then handed it off to another employee who did not have on clean gloves. I informed both employees that I needed a new bowl and that normally one employee handles the bowl. They both looked at me like I was crazy. Just really poor customer service and an obvious sign of lack of training by management.
Yes
Get the burrito bowl pretty much. Really good about changing gloves if you ask them too!
Everything thing is gluten free except the tortilla
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent