Resorted to saying "wheat allergy" and they understood immediately. Changed gloves, used a paper towel on the handles, and got us fresh ingredient where they would normally grab handfuls (cheese, lettuce). Very accommodating every time.
Yes
Asked for a manager to take my order & she was extremely knowledgeable & so willing to offer her help! Will definitely be back!
I am so surprised by the reviews I’m reading. The staff is thoroughly trained on gluten and even start changing gloves and switch out spoons and grab fresh ingredients the second I walk in. They are so friendly towards me. I have never gotten sick eating here and I am a sensitive sensitive Celiac. I come here 2-3 times a week and hardly ever have a bad experience except for when they might be training someone new who doesn’t know the drill, but that is rare!
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Terrible - clueless staff acted like they had never heard the word gluten before. No idea what I talking about. Just walked out. Avoid like the plague.
No
They took it very seriously. Changed gloves, pulled out unused ingredients, and made sure to clean the area. I was so grateful for the effort!
Yes
Was great; then they changed managers. I was told by manager not to come back because they are just too busy to deal with "special" needs.
No
The staff is knowledgeable and more than happy to change gloves & use the items that haven't been used on the line yet.
Best fast food restaurant to eat at for GF!
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent