I went here for the first time since being diagnosed with Celiac because I had a coupon for a free burrito. I informed the staff (a very young guy, 25 at the very oldest) that I had a gluten allergy and he looked at my in the most befuddled way. He had never heard of gluten, so I ultimately told him I was allergic to wheat. He told me I couldn't eat their flour tortillas - really?! Thank you for pointing out the obvious. He began to prepare my bowl without changing his gloves (this should be a standard allergy protocol), and he wasn't pleased when I asked him to change them and begin again. He also had little information about the ingredients in their salsa, etc. and their cross-contamination procedures. By some miracle, I ended up being okay after eating my food, but I'd be very hesitant to go in again. Chipotle really should be doing more training for new staff.
I must have gone in on an off day. I disagree with other reviewers on this one! Chipotle is usually such an accommodating restaurant but server actually sighed and shrugged when I told him of gf allergy. He did not wash hands, wipe down counter or offer to get new cheese and lettuce. He looked at me as if he had never performed this gf protocol before. Disappointed !
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
They're so nice here. I go usually once a week, and they the whole protocol once I walk in the door- change gloves, wipe down the counter, only one person handles my food. They're wicked nice over here and as long as someone who isn't new is working there, you're safe!
Staff is super friendly and change their gloves every time I go in. Most of the food is gluten free- so I choose a salad or rice bowl. Yummy food, great prices, great staff
Very knowledgable workers! Changed gloves immediately, and got new utensils as well! Burrito Bowl is safe! One of the salsas is not but for the most part, it's good. :)
Yes
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent