I worked at Chipotle for two years. I know the proper protocol for the gluten free customers. Sadly, this store, with the exception of a single employee who is very thorough, does not follow it. And they are often rude about it, or disregard blatant requests/instructions regarding celiac-safe preparation. I get sick about 50% of the time I eat here. This is also because there is a lot of cross-contamination since employees often touch the flour tortilla with the rice/bean/meat spoon, and then return it to the food product.
When the employee who follows protocol is there, I eat there. If he isn't there, I leave.
Just started gluten free and the staff was very helpful. one of the workers had Celiac and explained that everything was gluten free except flour tortillas. They said they could wipe down everything if allergy was real bad.
Everything is GF except their flour tortillas. Ask them to wipe down the tortilla warmer for the corn tortillas, or get a bowl. They'll also change gloves. Very good!
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Slowest sloppiest most careless Chipotle ever. Took 45 minutes to get 2 bowls ready after we arrived to pick up our online order. Cross contamination and all uneducated clueless kids working everywhere behind the counter. Cheese in the bottom of the guacamole. Chicken and pork in my steak bowl. No care of mixing utensils or knowledge of basic food handling protocols let alone actual allergy knowledge or safety.
— Not at all
I asked that gloves be changed because of my celiac. The woman behind the counter asked everyone in the restaurant to change gloves, then had the cook get a new spatula, sanitize the grill & cook me fresh chicken. Then she used all fresh ingredients & new utensils for every item I added to my bowl. The best experience I've ever had
— No gluten-free information on the menu
Super tasty! Good for dairy free also. Friendly allergen app.
— Gluten-free items are marked on the main menu
I have two kids with celiac so I had to ask them to change their gloves. They were polite and I could tell there was a protocol in place for celiac. Both people on the line went and changed gloves and washed their hands before preparing our food.
I’ve been to several different Chipotle locations and have been satisfied with the precautions made for GF. This location is the exception. The staff’s knowledge about procedures for preventing cross-contact was nonexistent. The front line food assemblers were using gloved hands to scoop out food for the burritos and bowls. When I asked for toppings to be taken from new containers not on the front line (lettuce, cheese), I was told it was all good since the one person attending to my order had changed gloves (even though the guy next to him was using his gloved hands to put food on a flour wrap and then roll it up!) Awful place, don’t put yourself in danger of cross-contamination here!