Lots of GF options. They changed their gloves and took extra care of us when we told them we needed GF.
Really nice workers who didn't roll their eyes at us for having celiac disease.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Edit: Chipotle has been MUCH better since my last review! I think it may have been a management change? I'm not sure, but the employees seem to be well-educated on the allergen protocol! Great job, Chipotle Hammond!
Chipotle has been my "go to" lately but I am starting to lose confidence in them. According to their allergen menu, only the tortillas have gluten in them. There can be cross contamination, so you have to tell the server of an allergy or sensitivity so they can change their gloves (but I had a server change her gloves and then touch the flour tortillas before fixing my salad). I have a wheat allergy and eat here 1-2 times per week with no major problems so far! The employees are not well educated about allergies. Chipotle needs to at least have a discussion during training about gluten/wheat allergies. An employee recently told me "not to worry about my wheat allergy because they only have flour tortillas, not wheat." Huh?!?
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Very good! Changed gloves before serving me. I got a steak salad bowl.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I made them aware that I had Celiac and I asked if they could change gloves and they did not hesitate. The guy not only changed his gloves but also washed his hands thoroughly before putting on new gloves. He followed my meal all the way down the line. Amazing customer service and awesome food. I ordered the veggie bowl and had no reaction at all.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent