Never an issue here. they are great about changing gloves before preparing our food.
The staff asks if you have an allergy and when I tell them I have celiac disease they alert the people making the burgers. You can get your burger in a lettuce wrap or a bowl. I usually get it in a bowl and take it home so I can put it on my own bun. The fries are also gluten free and the Cajun fries are delicious!! The burgers are great as is the service
Burger patties are GF, fryers only do un coated fries no breaded anything, won't put burger on your own GF bun
I watched a cook arrange burger buns on the flattop, then -- WITHOUT CHANGING HIS GLOVES -- walk over to the friers, lift a basket, break a French fry to test its doneness, put the broken fry back into the basket, and put the basket back down into the oil. I asked if that was normal. He said that they aren't required to change gloves to check the fries. These French fries are GLUTEN CONTAMINATED.
We usually have pretty good luck with Five Guys but yesterday was an exception. Both me and my five year old got sick after eating there. I called later and reported it to the manager so hopefully he will educate his employees on how to eliminate cross contamination. I should have watched them the entire time my food was being prepared.
My daughter is very sensitive and these guys have taken great care of her. They prepare the food out in the open so we are able to police them. Every once in a while we observe potential cross contamination, but they are always apologetic and make her a new burger. This is one of our go to places.
our son has Celiac. Staff were knowledgeable and took great care to use allergy precautions to prepare his food. No GF buns available. Fryer is dedicated to fries only and GF. our son is very sensitive and did not get sick. The food was really good too. I must add that if you have peanut allergies stay away.
We are very kind when it comes to asking folks to accommodate our allergy. We decided to not return to this location due to the rudeness of an employee - and we've never had to do this to any other restaurant. We finally spoke to a manager who was apologetic and asked that we always ask for him when we return but it shouldn't have come to that.
Twice visited & ordered hamburger in bowl. Fry guy didn't change his gloves aft handling my family's burgers. Manager was quick to apologize & they fried up a new batch for me. They r trying though. Dedicated fryer so I always enjoy their fries.
They have extremely tasty burgers! You can have them in a tin or in a lettuce wrap. The buns and their grilled cheese sandwiches are toasted on a separate grill so no worries about cross contamination. Their fries have a dedicated fryer. I usually bring my own GF bun! They even will mark your order with special instructions when you tell them you have a gluten allergy!
Classic burger joint. Very gf and know what you are talking about they offer hamburgers wrapped in lettuce and their fries are gluten free. would give 5 stars but they are more expensive and in my opinion not as tasty as in n out burger or smashburger. I have eaten here a few times and have never gotten sick.
The food was very good and well prepared. I am very sensitive to gluten and did not get sick. The fries are done in a dedicated fryer and are cut fresh, so no gluten. The cashier was well versed on gluten free. They don't have gluten free buns, but you can get burger in lettuce wrap or bowl.
Got our burgers in bowls. Let them know we have a gluten allergy. No problems at all.
Not recommended if you're celiac. Cross contamination possible over most of the kitchen. Order was taken and repeated to kitchen staff in Spanish, I mentioned "wheat allergy" and asked for a glove change as that tends to get taken more seriously. I watched the woman grilling buns then grab raw patties and put them on the grill, after just having handled buns. The guy in charge of toppings switched gloves, put them in the bowl, and waited for the burger to come off the grill while dressing other burgers and wrapping them (again touching bread). He also went straight to the fryer to grab fries and was pushing them into the cup with his hands, then finished my burger I ordered in a bowl. Not recommended for celiacs at all. Additionally, the floor was completely covered in oil and multiple customers complained. I was here with my mother (post op from spinal surgery) and had to guard her walk out of the store so she wouldn't slip and fall.
The manager followed the making of my lettuce wraped burger from start to finish and made sure gloves were changed and that it didn't touch any potentially contaminated area. The bread toasting grill was separated from the burger grill area. I didn't get glutened, and look forward to trying the fries, too, next time!
no gluten free bun. had no clue what I was asking.