We went during off hours and the staff was spectacular. Thy immediately suggested using lettuce in place of a bun and definitely knew what they were doing. The asked if it was an allergy, and when I said yes, they immediately changed their gloves. Nothing is fried other than French fries, so those are safe. We did not get the seasoning on the fries, so I don't know about that. The burgers were excellent and we would definitely go back.
They don't have GF buns but everything else was good. I had to bring my own bun. This was my first time eating there and I didn't get sick from anything I eat. I plan on going back here again and will write a 2nd review.
Besides their burgers being delicious, you can that or a hot dog as a lettuce wrap! They don't fry anything other than fries so no worries on those. They were nice enough to look at the ingredients in the BBQ sauce for me. They also changed their gloves when making my burger. He even suggested that he package my burger separately, which id not thought of. Nice employees!
Note: on my second visit I watched the employees making my lettuce wrap. I watched an employee make several burgers and then tend to my lettuce wrap without changing my gloves. When I addressed it she got snotty. They immediately made another one, but wouldn't have if I hadn't said something. Watch them!
My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.
— Not at all
— Below Average
We have ordered here before and thought it was somewhat safe. Tonight we had a horrible experience. My husband went in to order and pick up. He told the person at the register that the burger was to be gf and df because his wife has an allergy. They always put mine in a separate bag because of this. He came home with one bag, and mine had cheese on it. Also touching the other burgers that had buns. When I called and talked to Avery the manger, he said “sorry we are busy” Wow!!! I will never go back in there again. Very disappointed.
He did offer to remake, but we live 20 minutes away.
— Not very
my lettuce wrap Was mostly lettuce with two small half dollar pieces of. Meat. One employee was playing drums with my silverware before putting it in my bag. I have had better meals at mc Donald's for the cost and was very disappointed
— Not at all
— No gluten-free information on the menu
— Not Much
I will get a burger in a bowl and fries and have never had any issues. I believe I asked about gluten free/celiac disease items awhile ago and they can do the glove change/grill wipe. They do a good job at keeping items separated regardless too.