We went during off hours and the staff was spectacular. Thy immediately suggested using lettuce in place of a bun and definitely knew what they were doing. The asked if it was an allergy, and when I said yes, they immediately changed their gloves. Nothing is fried other than French fries, so those are safe. We did not get the seasoning on the fries, so I don't know about that. The burgers were excellent and we would definitely go back.
They don't have GF buns but everything else was good. I had to bring my own bun. This was my first time eating there and I didn't get sick from anything I eat. I plan on going back here again and will write a 2nd review.
Besides their burgers being delicious, you can that or a hot dog as a lettuce wrap! They don't fry anything other than fries so no worries on those. They were nice enough to look at the ingredients in the BBQ sauce for me. They also changed their gloves when making my burger. He even suggested that he package my burger separately, which id not thought of. Nice employees! Note: on my second visit I watched the employees making my lettuce wrap. I watched an employee make several burgers and then tend to my lettuce wrap without changing my gloves. When I addressed it she got snotty. They immediately made another one, but wouldn't have if I hadn't said something. Watch them!
My son who has Celiac has eaten safely there twice. They even bagged his separately, upon my request. No reactions after. Thankful for Five Guys. One of the only fast food places in our area he can have.
Ate here several times no issues. You can tell them at the counter of the allergy. It’s lettuce wrap. Fries are safe and dedicated fryer (nothing else in it)
The classic burger (2 patties) on a gluten-free bun was delicious. The fries are also GF, they use a dedicated fryer, and were equally delicious. The staff seem to be reasonably knowledgeable. This was my second visit, and will return my next time in town.
I had heard great things about Five Guys, but to my dismay, the assembler did not change his gloves, despite my telling them it was for my Celiac son. To their credit, they apologized and began making a new burger, but I ultimately had to bail, as they do not have a designated area to prepare orders, and the counter in which they were working was covered in crumbs from the buns.
The know how to handle gluten free and you can do a lettice wrap or just get your burger in a bowl. Next time I'll skip the lettuce wrap because it fell apart and I had to use a fork and knife anyway. Edit: I’ve eaten here a million times and never had a problem until today. Everyone working was very confused about allergies, but all I got was fries and I asked them to change their gloves so I figured it would be fine. It is not fine, I’ve been glutened.
Very friendly and helpful. We told the cashier that this was an "allergy order" and that my daughter was extremely sensitive to cross contamination. We asked that they change their gloves and prepare her food on a dedicated surface, and they were happy to accomodate. The cashier told me that two members of her family had Celiac, so she understood our precautions. The fries are made in a dedicated fryer. My daughter loved her lettuce-wrapped burger and fries, and had no reaction.
Love that fries are safe, wish they had a GF bun option.
UPDATE: I no longer recommend 5 guys. My son got horrible food poisoning from this location. Always mention gluten allergy when ordering. Regular fries are GF. You can get your burger lettuce wrapped or on top of a salad. Ate here 10+ times and never had a reaction.
We eat here frequently with no problems whatsoever! Even the fries and Cajun fries are safe. So so good. Clean place, fast service with a smile, and never a gluten issue even from cross contact.
Easy to eat gluten-free here and the food is delicious. The management and staff are well-trained. The minute they hear the words “gluten-free” from the customer, they change their gloves and are ready. You can get your burger in a lettuce wrap or in a foil tray; they don’t have gluten-free buns. The fries at gluten-free and nothing else goes into the fryer. The shakes can be gluten-free: just avoid cookie bits, etc. I eat there at least once a week, usually when I get a burger craving. Highly recommended.
I have had my 2nd bad experience with Five Guys. I have celiac disease. I went to Five Guys yesterday and ordered fries. I felt fine afterwards and throughout the day yesterday. But when I woke up this morning I can’t stop going to the bathroom. This exact scenario happened over the summer when I went to New York. I went to a Five Guys and ordered fries. Then throughout the day I felt fine. When I woke up the next morning. I couldn’t stop going to the bathroom. I am never eating at Five Guys again. I don’t think that my bathroom problems are due to anything else but the fries at Five Guys. The only things I ate yesterday after eating the fries were apples and ice cream, which were gluten free. Be very cautious about eating at this place if you have celiac disease.
So far so good. Just ate so results pending but I have to say I was impressed with clerk asking if there was an allergy and he yelled to cooks “allergy alert lettuce wrap” and I watched them change gloves and prepare mine on clean paper. Confirmed fryer is fries only and GF. It was divine but like I said- will update with how I feel in a bit 😬🙏🏻🤷♀️ Update! All is well!! ❤️
No gluten free buns. It’s not hard to offer buns
It is great when a restaurants is set up to avoid cross contamination. The fries are in their own fryer, the meat is cooked on a separate grill than the buns. Got the lettuce wrap bacon cheeseburger with fries. Tasted great and tons of fries.Sodas are self serve with dozens of options.
I have celiac and did not get sick. The staff made sure to ask me if mayo was ok because the nozzle of the bottle comes into contact with the buns. The only problem is that they do not have gluten free buns, so you have to get a lettuce wrap, which is still very tasty!
I work right across the street and stopped by one night afterwards. I have been to plenty of 5 guys before, and I don't know that any of them stack up to the crew that work here! I ordered a burger and asked for it to be put in the foil boat. Immediately the cashier asked if it was preference or allergy, and when I stated allergy she yelled it back to the rest of the group. Once the previous orders were done, EVERY. SINGLE. ONE. Of these employees (even the very nice guy handling the fries) took off their gloves, wiped down the surrounding areas, and replaced their gloves before putting my order together. And they all served with a smile! No bad reactions here. Absolutely love stopping in here!
They do not have gluten free buns. The staff quickly made me a bun-free (lettuce-wrapped) burger in a bag separate from my family’s order. The website states they have fries in a gluten free fryer but I was told they didn’t have this available at this location.
The staff was very knowledgeable about the disease and very careful. They said they get a lot of people there with Celiac’s. They knew what they were doing so I liked that. Honestly I was just so happy to find a place with Burger and fries lol. Have not gotten sick eating here.
The staff did an incredible job making sure my meal was free of gluten. In fact, when another customer accidentally took my meal to their table and then returned it to the counter when they realized their mistake, the staff remade my meal and hand delivered it to my table. The apologized immensely for the situation and refunded the whole meal since we had to wait double the time. Awesome staff that are really knowledgeable about food allergies and celiac disease.
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm