Five Guys

2 recent ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported gluten-free menu items: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
2 ratings

As rated by the community

1100 Jefferson Road
Rochester, NY 14623

Most Recent Reviews


Celiac
7 months ago

Staff present during our visit was pretty clueless about GF.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Symptomatic Celiac
1 year ago

The staff at this restaurant chain is well trained on allergy protocols. They took extra efforts to announce an allergy order. Then they all changed their gloves, cooked the meat on a separate and clean section of the grill. They asked afterwards how my experience was, and how I felt after eating. I was very impressed that they knew what to do without my micromanaging their efforts. Well done!!

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Safety Features
  • — Other dedicated equipment
  • — Staff accommodates
  • — Knowledgeable staff
  • — Dedicated fryer
Other
  • — Lunch
  • — Good for dairy-free
  • — Dinner
  • — Takeout
Celiac
7 years ago
Safety

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

Reported safety features

Other

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More Reviews


7 years ago

You can get your burger wrapped in lettuce instead of getting it on a bun. Fries are also gluten free and delicious.

Safety
8 years ago

Staff is very knowledgeable and accommodating. Ordered cheeseburger with a number of toppings (no bun) and fries to go. They packaged the burger in a small container with the cheese and veggies on the burger patties and the condiments in separate containers.

Safety
12 years ago

Love these guys! No cross contamination for the fries and they are knowledgeable about gluten sensitivity. My only request is that they begin offering Udi's GF hamburger buns.

12 years ago

all cooks will change their gloves with a gluten free order. great food, and very trustworthy service!

12 years ago

Very helpful. Used lettuce instead on buns so we were still able to feel like we were eating burgers like before we were gf!

Reviews of this Chain

Symptomatic Celiac
4 days ago

I eat at five guys constantly as they are always careful with my allergy. For the first time ever at a five guys I got glutened at this one. I didn’t eat the mayonnaise cause it had obviously been scooped out of a container that had gluten in it and put into a ramekin. I guess the other condiments were also cross contaminated as I became very sick. They might be good sometimes but this crew did not take it seriously.

Safety
Taste
Variety
Safety Features
  • — Dedicated fryer
Celiac
4 days ago

Dedicated fryer and lettuce wrapped burgers. Staff was informed and helpful.

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Safety Features
  • — Dedicated fryer
Symptomatic Celiac
5 days ago

Had an entire procedure, changed gloves, and assured me they follow allergy/gluten guidelines seriously. Fries are entirely gluten free and have their own fryer! Got an iceberg bun and it was juicy and delicious. Always nice to find a fast food option that’s safe. Did not get sick! Would recommend.

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Symptomatic Celiac
5 days ago

I eat here all the time and they take allergies very seriously. Gloves change and gluten free fryer!

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Safety Features
  • — Dedicated fryer
6 days ago

Let them know we had an “allergy” and they were great about changing gloves and preparing ours not on the same counter.

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Safety Features
  • — Dedicated fryer

More Info