Five Guys

6 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
4 ratings

As rated by the community

1601 Willow Lawn Dr
Richmond, VA 23230

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


Five guys is one of my favorite places since I got diagnosed with celiac! It’s so underrated but they don’t fry anything that has gluten in it so their French fries are 100% gf! They always change the gloves in the hamburger lineup and give me a ton of lettuce on my lettuce wrap. Honestly I should go more!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 days ago read full review

Celiac

Overall Rating

Review


The staff was very knowledgeable and they brought my meal in a different bag this is my favorite restaurant 😊

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Helpful staff and knowledgeable managers.

Updated 5 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Burgers
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

Photos


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More Reviews


Celiac

Overall Rating

Review


The staff is aware of the precautions to take when serving someone with Celiac disease. The manager has a couple times taken our order then go prepare the food himself. As stated in another review the only gluten in the restaurant are the buns, that means a dedicated fryer!

Celiac friendly?

Yes

Updated 7 years ago read full review

Gluten Intolerant

Overall Rating

Review


I order their Lettuce-wrapped burgers and dogs and I tell them 'with allergies'. They change gloves and prepare separately. Fries are real potatoes - not frozen. I am sensitive and my son is severely intolerant and we've never had issues there.

Updated 8 years ago read full review

Celiac

Overall Rating

Review


This location always has a great awareness of cross-contamination. As the other reviewers have noted, the restaurant is 100% gluten free with the exception of buns, which they can easily keep away from your burger and fries. It's wonderful to have fries with zero chance of gluten.

Celiac friendly?

Yes

Updated 10 years ago read full review

Reviews of this Chain

Overall Rating

Review


Yum! I had a lettuce wrapped cheeseburger, French fries and a chocolate shake. Love that every Five Guys location is always consistently good and I can always count on them for a gluten free meal.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Hashimoto's

Overall Rating

Review


Never had a problem here. They can serve your burger in a dish or in a lettuce wrap. Fries are GF too

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
Asymptomatic Celiac

Overall Rating

Review


Satisfying meal, felt very safe. Ordered a cheeseburger with grilled onion and mushrooms. They do not have a gluten free bun, so I asked for no bun, and was asked if I wanted it in a bowl instead. I said yes and then she asked if it was due to a gluten allergy. I said yes and then she informed the whole kitchen crew that there was a gluten allergy (it was also printed on the receipt) - which they acknowledged and changed gloves when preparing my meal. It was also packaged in a different area and placed in a separate to go bag from my family's other items. Because it was such a large burger (double patty) I still felt full after the meal, even without a bun.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


They are great about communicating an allergy. I only had to ask them to bag my fries separate from the bag with the regular burger. So, if you are getting food with someone who can have gluten, make sure to remind them to bag the fries with the gluten free food!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Staff were well trained and very careful preparing my meal (changing gloves, clean prep surface). Fries are from a dedicated fryer.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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