Five Guys

Closed. Not open

I was very sceptical going into this restaurant but they could not have been better! not only did they go above and beyond to make sure the food was safe they really went out of their way to make us feel comfortable with how they were doing it. Also good food and great service outside of being celiac safe!

Celiac friendly?

Yes

Five guys is great for celiacs! Yummy burgers and they only deep fry their fries, so no cross-contamination. Hooray!

Always feel safe when I eat here. I get a lettuce wrapped burger with fries and have never had issues. Great quick option!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Husband and I (both celiac - he’s symptomatic, I’m not) ate just one order of fries together. We told the employee about having a gluten allergy and asked them to change their gloves. Unfortunately husband was glutened, so we won’t be going back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Halal friendly

The Plattsburgh crew is attentive and diligent when it comes to precautions. Both lettuce wraps or burger-in-bowl options are available and the fries are completely gluten free -- the fryer is for fries exclusively. I was told they assume celiac or a gluten allergy whenever a lettuce wrap or bowl option is ordered. The same holds true for ordering online or through their app. As an added precaution when ordering online, I always add "Gluten Free" to my first name so it's obvious: Gluten Free Mary, Gluten Free Bob, etc. I've never had an issue here, thankfully.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

When I mentioned I was gluten free they assured me the burgers are cooked on a dedicated grill and fries in a dedicated fryer. They washed their hands and changed their gloves often while making my order and put the fries in their own bag, just in case the bottom of the burger foil had cross contamination on it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They had some familiarity with gluten restrictions. I told them I had an allergy and asked them to prep the burger on a separate surface. She also said she’d change her gloves before prepping.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat