I can’t say how amazing this crew is. Not only is the food made to Five Guys standards, the people that work here are friendly and go out of their way to make sure your food is handled with care. This Five Guys restaurant does everything they can to accommodate my Celiac needs. Of course there is always the potential for cross contamination, but I have not experienced any negative side effects.
Other restaurants often have workers that roll their eyes or scoff or whisper to each other about frustrating it is that they have to clean surfaces/change gloves and be as careful as possible to not allow bread/crumbs to touch my food.
Not these employees! They go above and beyond! There are very few faster food places that I can actually go with friends ☺
There have been several employees that have made my visits so awesome! I wanna say thank you/give a shout out to Martin, Abraham and Sergio! There is also a young woman who’s name I can’t recall (sorry 😔) but she is tall and blonde. You guys always help with a smile and make every visit Gluten Friendly! See you all soon!
My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.
— Not at all
— Below Average
We have ordered here before and thought it was somewhat safe. Tonight we had a horrible experience. My husband went in to order and pick up. He told the person at the register that the burger was to be gf and df because his wife has an allergy. They always put mine in a separate bag because of this. He came home with one bag, and mine had cheese on it. Also touching the other burgers that had buns. When I called and talked to Avery the manger, he said “sorry we are busy” Wow!!! I will never go back in there again. Very disappointed.
He did offer to remake, but we live 20 minutes away.
— Not very
my lettuce wrap Was mostly lettuce with two small half dollar pieces of. Meat. One employee was playing drums with my silverware before putting it in my bag. I have had better meals at mc Donald's for the cost and was very disappointed
— Not at all
— No gluten-free information on the menu
— Not Much
I will get a burger in a bowl and fries and have never had any issues. I believe I asked about gluten free/celiac disease items awhile ago and they can do the glove change/grill wipe. They do a good job at keeping items separated regardless too.