The only thing they fry is fries, nothing else is fried there. Let them know you have an allergy and they take precautions for your burger. It'll take a little longer, but worth it. Everything is fried in peanut oil, so not peanut allergy safe at all and if you're not used to peanut oil you may find yourself gassy/bloated but it's not from gluten since they only fry fries. I have celiac and wheat allergy and I've never gotten sick there.
Yes
We liked the food, but cross contamination was an issue as we all got sick and tried a few times before giving up.
No
Called to ask gluten free protocol for celiac disease. The lady told me it would be my choice but they fry in same oil and don't have any good gluten free options...
No
Nice simple gluten free options. Great burgers. Staff knows gluten free protocols. No buns. Burger served in tray on bed of lettuce. Dedicated fry frier.
Love the dedicated fryer for fries. Never an issue with cross contamination as they are fantastic about changing their gloves every time they touched the buns as my food was being prepared. They are always friendly & very vigilant about making sure my orders are prepared safely.
Yes
Fryers only fry Fries, Staff up on glove change for Celiac customers. Watch the peanuts as risk for cross contamination. Fun yet serious staff.
Yes
Got a lettuce wrap burger and fries, both were delicious and had no gluten symptoms! 10/10
— Some
— Excellent
I visited based on reviews and I was really craving fries. When I got to the counter, I mentioned that I had a gluten allergy and the person helping me didn’t respond like she knew what I meant. Then I asked what precautions they took for food prep and she said the employees change their gloves but that was about it. I could see that each burger was on its own foil but then I watched someone smear mayonnaise on a bun then put the utensil back in the Mayo tub. I asked about the fries, if the fryer was dedicated. She looked at me like I had lost my marbles. I explained cross contamination and she finally said that nothing else is fried in the fryer. So I ordered fries, no burger. But then saw that employees were handling the fries with their (gloved) hands. I flagged someone down and asked if they changed gloves to handle allergy foods. She assured me that the fry person was the only one that touched the fries and they didn’t handle the other food but quickly said she would change her gloves and get my fries. She said food allergies are very important to them and they take it seriously. All that to say, I think it matters who takes your order but I’m not sure I would jump at the chance to eat here again, for a burger at least. Fries were delicious.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
— Somewhat
— Most
— Excellent
Nice and helpful staff who are always professional. Clean facility. Standard Five Guys wait times and food, which I guess is the highest compliment one can give a fast casual chain. Haven’t gotten sick from any Five Guys location ever.
— Very
— No gluten-free information on the menu
— Some
— Excellent
My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.
— Not at all
— Some
— Below Average