Five Guys

5 recent ratings
$ • Fast Food Restaurant
Reported to have a gluten-free menu
Popular gluten-free menu items: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
5 ratings

As rated by the community

1384 W Main St
Gaylord, MI 49735

Most Recent Reviews


Symptomatic Celiac
3 weeks ago

So, I was excited to try this place after reading the reviews here & accessing the menu in this app. It was not a great experience. While ordering, I only asked a few questions & the guy looked rudely at me and acted irritated that I even asked. He knew nothing and answered vaguely. I was unsure and so stepped out of the line to not hold it up. After letting everyone else go, I came back to the counter to order last. I’d never been to this chain before so I asked pretty basic questions about the menu items, which he treated me with the same disregard, but told me the fries were the only thing fried and they only had salt or the Cajun seasoning. Seeing down the cooking station at the crumbs EVERYWHERE, I errored on the side of caution and just order a fry with salt. My daughter got a regular burger and the guy knew by this point that I needed gluten free. Well the order was made and they threw it all in the same bag, literally shoveled together. They scooped fries into the bag right on top the burger. So there lay my fries over wrapping that’s been all over that crumby table. Not wanting to chance it, I just picked a few off the top of the pile that weren’t touching. The fries had some salt/sugar blend (despite what the guy told me) and I have no idea what I ate. So ya, the employees didn’t care, were rude, and now I have a stomach ache already starting. Oh and did I mention I paid $6 for those fries?! OUCH! I won’t be back. Please be careful.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Safety Features
  • — Dedicated fryer
Celiac
4 months ago

Absolutely wonderful. I have celiac disease and they were so good changing gloves putting my order in a separate bag. Would definitely go there again

Safety
Taste
Variety
Celiac
6 months ago

They always take proper precautions and I’ve never gotten sick here since it opened.

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Safety Features
  • — Dedicated fryer

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

Reported safety features

Photos


Add a photo

More Reviews


Celiac
8 months ago

My mom and I (both celiac) at at this restaurant on our way to and from the UP. Both times the staff was very careful about our allergies, making sure to change gloves and keeping who worked on our food to a limited number to avoid cross contamination. We are both very sensitive and had no issues.

Safety
Taste
Variety
Celiac
1 year ago

Have stopped here several times in the last few years and have always had a good experience. The staff we’ve interacted with have been knowledgeable and helpful. No GF buns or bread, but my son usually gets a hot dog by itself and the fries, and they’re good about putting it in a separate bag. Haven’t had any issues after eating and the food is always good

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
3 years ago

Ordered online, called and talked to staff about allergy. Order was great and correct. Had bacon burger and fries. Burger was in a bowl.

Safety
Taste
Variety
Other
  • — Takeout
  • — Lunch
  • — Delivery
  • — Good for kids
5 years ago

The staff was knowledgeable, restaurant was clean and they had great communication about my daughter’s celiac disease. We told them she had a Gluten allergy and she has eaten successfully here twice now!

Safety
Celiac
6 years ago

I’ve leaned to say “gluten free for an allergy” when I do it’s made with new gloves and by itself. Staff did a great job making it gf!

Safety
Celiac
6 years ago

They took the necessary precautions to make sure my food was not cross-contaminated. I was so happy to finally be able to have French fries again!!!

Safety
Celiac
7 years ago

Dedicated French fry fryer. No GF buns but had it served in a bowl separate from the rest of my families order. A huge plus is you can watch the people make the food and watch them change their gloves after touching other hamburger buns.

Safety

Reviews of this Chain

Symptomatic Celiac
1 week ago

I have never had an issue with a 5 Guys until today. Thankfully I caught it. I ordered a bacon cheeseburger bowl. They put my fries in with my son’s meal and the mayo had bread crumbs in it. I told them I had celiacs and they put those notes in. I know it’s a chain and a toss up. But be careful with eating here.

**1/28/25- The district manager called and profusely apologized for the incident and has vowed to make it right. He will be speaking to his staff and fixing any of these issues and takes allegro seriously.

Safety
Taste
Variety
Gluten Sensitive
1 week ago

When I requested no bun, the young lady working asked if it was an allergy. Asked if I wanted a bowl or lettuce wrap. She also let the cook know right away. He then changed his gloves when making and prepping my meal. We also had fries. Great service!!

Safety
Taste
GF Menu Items
  • — Burgers, Wraps, Fries
Symptomatic Celiac
1 week ago

Always consistent tell them to follow their gluten free protocol and if eating with persons that are not gluten free have the fries placed in a separate bag

Symptomatic Celiac
1 week ago

Not up to par with other five guys allergen protocols. Witnessed people making burgers and hot dogs having touched bread then placed their hands in raw fries and spread gluten. Very sad. Glad I was watching them make my order. Five guys typically has a dedicated fry person but not here.

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Safety Features
  • — Dedicated fryer
Symptomatic Celiac
1 week ago

Great burger bowls and killer boardwalk style fries. They are very careful here about cross contact, and even though this is a fast food chain this location knows what it is doing-

Safety
Taste
Variety
GF Menu Items
  • — Burgers, Fries
Safety Features
  • — Dedicated fryer
Other
  • — Good for dairy-free

More Info