So, I was excited to try this place after reading the reviews here & accessing the menu in this app. It was not a great experience. While ordering, I only asked a few questions & the guy looked rudely at me and acted irritated that I even asked. He knew nothing and answered vaguely. I was unsure and so stepped out of the line to not hold it up. After letting everyone else go, I came back to the counter to order last. I’d never been to this chain before so I asked pretty basic questions about the menu items, which he treated me with the same disregard, but told me the fries were the only thing fried and they only had salt or the Cajun seasoning. Seeing down the cooking station at the crumbs EVERYWHERE, I errored on the side of caution and just order a fry with salt. My daughter got a regular burger and the guy knew by this point that I needed gluten free. Well the order was made and they threw it all in the same bag, literally shoveled together. They scooped fries into the bag right on top the burger. So there lay my fries over wrapping that’s been all over that crumby table. Not wanting to chance it, I just picked a few off the top of the pile that weren’t touching. The fries had some salt/sugar blend (despite what the guy told me) and I have no idea what I ate. So ya, the employees didn’t care, were rude, and now I have a stomach ache already starting. Oh and did I mention I paid $6 for those fries?! OUCH! I won’t be back. Please be careful.
My mom and I (both celiac) at at this restaurant on our way to and from the UP. Both times the staff was very careful about our allergies, making sure to change gloves and keeping who worked on our food to a limited number to avoid cross contamination. We are both very sensitive and had no issues.
Have stopped here several times in the last few years and have always had a good experience. The staff we’ve interacted with have been knowledgeable and helpful. No GF buns or bread, but my son usually gets a hot dog by itself and the fries, and they’re good about putting it in a separate bag. Haven’t had any issues after eating and the food is always good
I have never had an issue with a 5 Guys until today. Thankfully I caught it. I ordered a bacon cheeseburger bowl. They put my fries in with my son’s meal and the mayo had bread crumbs in it. I told them I had celiacs and they put those notes in. I know it’s a chain and a toss up. But be careful with eating here.
**1/28/25- The district manager called and profusely apologized for the incident and has vowed to make it right. He will be speaking to his staff and fixing any of these issues and takes allegro seriously.
Not up to par with other five guys allergen protocols. Witnessed people making burgers and hot dogs having touched bread then placed their hands in raw fries and spread gluten. Very sad. Glad I was watching them make my order. Five guys typically has a dedicated fry person but not here.