The staff was knowledgeable, restaurant was clean and they had great communication about my daughter’s celiac disease. We told them she had a Gluten allergy and she has eaten successfully here twice now!
Yes
I’ve leaned to say “gluten free for an allergy” when I do it’s made with new gloves and by itself. Staff did a great job making it gf!
Yes
They took the necessary precautions to make sure my food was not cross-contaminated. I was so happy to finally be able to have French fries again!!!
Yes
Dedicated French fry fryer. No GF buns but had it served in a bowl separate from the rest of my families order. A huge plus is you can watch the people make the food and watch them change their gloves after touching other hamburger buns.
Yes
Friendly personnel, understaffed and overworked.. bathrooms were either closed (women) or filthy (men). Feel bloated after eating a burger in lettuce roll. Meat was average. Will NOT go to this 5guys again
— No gluten-free information on the menu
— Not Much
— Below Average
I have celiac disease, and I explained to them about having a very serious allergy. I asked them to please change gloves and minimize cross contamination. I went with someone who did not have a gluten free order. They threw all of our fries in the bag that was not gluten free, which cross contaminated my fries. I was disappointed, and I was just going to throw them out, but we decided to go up and explain to them that they cross contaminated the fries. We asked if we could have a new batch. They proceeded to argue with us about how the fries were fine. Ultimately, they gave us new fries, after an argument over why it was cross contamination. That situation embarrassed me, and I will not be back. They also do not have gluten free buns, so you just get a greasy burger patty with some fries -- full price. There are so many burger joints out there that are informed of allergy protocols and offer gluten free these days -- bun and all, so this would be at the bottom of my list.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much
— Below Average
They have a dedicated fryer. We love 5 guys. My bf is celiac and they always take extra precautions when we go there. He has never been sick from eating there
— Very
— Separate gluten-free menu
— Most
— Excellent
Only the buns have gluten per website. Not gluten free bun option but a no bun or lettuce wrap is available. Only fries prepared in the fire so safe to eat.
Caution ordering Mayo on burger since it is spread with a knife that could be contaminated with other orders but other sauces are prepared with squeeze bottle.
My order was tagged with “gluten allergy” and I observed the employee change gloves and complete my order from start to finish safely. Very impressed during the busy dinner time order rush!
— Very
— No gluten-free information on the menu
— Most
— Good
Very accommodating. Knew celiac. Grabbed veggies from the back. Cooked burger on foil.
— Somewhat
— No gluten-free information on the menu
— Most
— Excellent