Five Guys
$ • Fast Food Restaurant
Most Recent Reviews
I have eaten here in the past with no issues. Today was terrible. I asked for a refund. I stated gluten allergy and asked staff to change gloves. They didn’t change gloves. When I reminded them they made a face and changed gloves but then touched bread before making my lettuce wrap. When I said something about it the girl made a face. So I asked for a refund.
Great place. I've been here a few times with no issues and I have Celiac Sprue. Great burgers and fries!
Have had success in the past at other establishments but not in Danville! DO NOT GO HERE IF YOU HAVE CELIAC! The staff and Manager do not understand about taking precautions with the food. After being told repeatedly to change their gloves they still would touch the bread from other burgers.
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More Reviews
I come here often (maybe 3x per month) to this particular location in Denville and have never had any issues - always taste and safe
I order a bacon burger in a bowl and ask them to specifcally ask them to mark as an allergy. Never had any issues, and they are incredibly fast + location is super clean.
Go here if you have celiac disease because it’s safe to eat here :)
Don’t go here. Go to smashburger where they take better care of GF eaters. Smash has GF bun and more options.
delicous. the little things make me happy and when the people change gloves to avoid contamination, I get excited bc that means they understand. no stomach problems like I had with smashburger (avoid).
BEST gf fast food place EVER!!! They can change their gloves and wrap your burger in lettuce. It is delicious. Their fries are also gf as they are the only thing made in the fryer
Reviews of this Chain
Not celiac, but very gluten sensitive. Got lettuce wrapped burger and fires and had no issues.
I have never gotten sick from Five Guys over 10+ years, about 6 times year including this month. Only fresh potatoes in fryer so GF . They take allergy seriously and provide separate bag for GF items. No GF buns but all toppings GF and can have burger in bowl or lettuce wrap. Their hot dogs are GF. I avoid the shakes as they do oreo cookie though other ingredients GF, as risk of cross contamination.
Not celiac safe/ gluten free anymore. I got sick the last 2 times eating here :( I think they started coating their food with something
Very kind, caring, & took extra care with my order. I have a severe gluten allergy and had no issues.
So, I was excited to try this place after reading the reviews here & accessing the menu in this app. It was not a great experience. While ordering, I only asked a few questions & the guy looked rudely at me and acted irritated that I even asked. He knew nothing and answered vaguely. I was unsure and so stepped out of the line to not hold it up. After letting everyone else go, I came back to the counter to order last. I’d never been to this chain before so I asked pretty basic questions about the menu items, which he treated me with the same disregard, but told me the fries were the only thing fried and they only had salt or the Cajun seasoning. Seeing down the cooking station at the crumbs EVERYWHERE, I errored on the side of caution and just order a fry with salt. My daughter got a regular burger and the guy knew by this point that I needed gluten free. Well the order was made and they threw it all in the same bag, literally shoveled together. They scooped fries into the bag right on top the burger. So there lay my fries over wrapping that’s been all over that crumby table. Not wanting to chance it, I just picked a few off the top of the pile that weren’t touching. The fries had some salt/sugar blend (despite what the guy told me) and I have no idea what I ate. So ya, the employees didn’t care, were rude, and now I have a stomach ache already starting. Oh and did I mention I paid $6 for those fries?! OUCH! I won’t be back. Please be careful.
