Sent an email inquiry as suggested prior to check in. Was called and told all their on site restaurants an safety accommodate gluten free.
We chose Loose Moose for dinner. Whether it was holiday or COVID related I’m not sure but it was reservation and buffet, staff served, only (they have a regular menu online however). The wait staff had a chef come out and he highlighted all gluten free items on a paper menu. They also had most marked on buffet line. Since the staff was distributing choices less chance of cross contamination. Food was decent (little over priced per person in my opinion). Good selection! No dessert on the line but they sent me 2 packaged brownie bites that we yummy! Did not get sick even a little and I’m very sensitive so all in all good experience!
I was also told that both their quick service restaurant in the park area (buckets I believed it’s called) and pizza place could do gluten free. Both apparently are safe and have a dedicated work space and fryers
— Gluten-free items are marked on the main menu
We came here November 2018 and I called prior to arriving and informed them I have Celiacs. They said just to let them know on arrival. Upon arrival I informed them and was told to let the kitchen staff know. At breakfast the following morning I informed someone from the kitchen staff and he replied to me saying I must not have had coffee yet, because I forgot to say good morning to him. My apologies I have screaming toddlers and did not sleep well and just want to eat and then have coffee. After his rude reply he eventually told me all I can eat for breakfast are eggs and bacon and he could not speak to any other meals at this place (The Loose Mouse) like lunch and dinner. In short, I found some, not all, of the staff to be rude and unhelpful with helping me on what I can eat here. Avoid if you have Celiacs, I ended up buying my food from Walmart and eating my meals after my family ate. We did inform a manager upon leaving and he was very apologetic and hoped we would come back. My kids are to young to be tested but if they end up having Celiacs I will spend my money at Disney where they are accommodating to dietary restrictions due to a health condition.
There is absolutely nothing to indicate that this is gluten friendly, including the ladies seating you, but they have the chef come out and she tells you what is available and they work to make sure you are happy with your food. They have GF chicken tenders and buns. They use a separate fryer for your food. It was good. Because it’s a resort the food tends to be a little higher, but it was worth it for the convenience.
The Loose Moose buffet had good GF options for dinner and breakfast (we didn't try lunch there). The staff is knowledgeable and accommodating. Our only suggestion is to vary the dinner options more from night to night, as choices were limited if staying multiple days.
If you talk to the chef, Najee, he'll help you out. I have tons of allergies and every time we visit he helps me out. You can tell he really cares and goes out of his way to make sure you eat safely.
Friendly helpful knowledgeable staff in the buffet area. Gives you a tour of what's available GF and will make special requests in the back. Prices affordable!