Breakfast: the Breakfast buffet downstairs was great. We felt safe even though it's a buffet situation because all of the food is in separate containers with its own serving utensils, and all of the bread/toasters are on their own station on the opposite wall of the buffet area. They will also make gluten free pancakes upon request, just place the order with your server, they will cook them in the back and bring to your table. The server was very knowledgeable. We were very impressed.
Poolside cafe: they have a dedicated fryer and can produce an allergy information binder upon request. Apparently they serve GF fried chicken fingers and have Udi's GF buns, but unfortunately on the day we went there they were out of those, so our celiac kiddo just had fries and a burger patty. The gluten-containing food wasn't great either. On one day the staff was very knowledgeable about GF, and the next day they had no idea what I was talking about. I wouldn't recommend the poolside cafe for a meal, but a snack of fries might be fine.
— Somewhat
— Some
— Good
I couldn’t be happier with our stay. Myself and my 8 year old are celiac. We had supper at the buffet last night and I was both hopeful because of the reviews I’d seen but also skeptical because it’s a buffet. At the front when you are greeted they ask how many in your party and any allergies. I told them we were celiac. She wrote it down and seated us. Minutes later the sous chef came out and took us on a tour of the buffet and showed us what we could eat. And anything we couldn’t he described how he could make it safely out back and bring to our table as a ready to order meal. I almost cried. We were in our glee. Between the two of us we had ribs, chicken, steak and gravy, fries and gravy, pepperoni pizza, veggies, creme brulee, cupcakes, ice cream. There were seafood dishes, chilli, custard, jello and other stuff there we could have but we couldn’t manage to try everything. We tried. 😆 Breakfast didn’t have quite as many options but it had lots. Yogurt, fruit, beans, gluten free bread, bacon, ham, scrambled eggs, omelettes, he made us safe pancakes in the back and brought it to the table. The only issue I had was he told us the Lucky Charms were gluten free. I explained why they still weren’t safe for us and I don’t think he agreed. But neither of us wanted cereal anyway lol My daughter kept telling me ‘you have to tell everyone about this place! There was so much! Usually we can only pick one or two things! But here I can have anything! Can we move here?’
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Chef came out to talk to us before breakfast and dinner at the buffet. Offered to cook gluten free meals in the back if there wasn’t enough at the buffet. Very friendly and helpful staff, and the food was delicious. Baked gluten free pizza for us for lunch. The only drawback was that there was no dedicated fryer. A wonderful holiday and great eating experience!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
I was very specific with our waitress about my celiac diagnosis. The chef came to the table and personally guaranteed a gluten free meal. He took extra precautions and discussed them with me when he delivered the meal also. I had the chili lime chicken bowl and it was filling along with delicious!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
They were great with our 7yo celiac. Pizza, fries (separate fryer), buns, pancakes, and more! The sit down restaurants send the chef out to the table and talk about the gf food.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Based on other reviews, I asked the staff if I could bring my own food in so I could eat with my family because they wanted to eat at the hotel. They got the manager, and she told me they take allergies very seriously and have a seperate kitchen. I told her about the bad reviews I saw on this site and she said to always ask for and order with a manager. I ate both dinner and breakfast (they will make you seperate food if you ask. I wouldn't trust the buffet) here and didn't get sick.
That being said, I had ordered a roasted chicken breast with au jus, with mashed potatoes, and a vegtable (what was listed GF on the menu) and instead got a deep friend chicken breast/thigh chunk and French fries. The manager was so nice and said she was watching them make it so I didn't get sick, and that they fried the chicken and fries in a seperate pot of oil to be safe. But, also I didn't order fried chicken and fries and wish I would have known about the substitutiins ahead of time.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good