Hard Rock Cafe (Closed)

Celiac friendly?

Yes

Besides celiac, I am allergic to soy, and our server was awesome checking ingredients when I ordered from their gluten-free menu. I wish we were on vacation in the area longer so we could stop there again.

Celiac friendly?

Yes

No separate fryer, but my girlfriend was able to have a salad, burger and mashed potatoes with no issues. Plenty of other options on their separate gfree menu. Mention the allergy to the server And shouldn’t have any issues! Great service by Kiya, who had a food allergy unrelated to Celiac.

Celiac friendly?

Yes

After reading the reviews I asked to see the manager. He said they offer a GF menu. I asked if he takes celiac disease as seriously as a peanut allergy. He said they take it very seriously. I had a burger on aGF bun , minus the onion ring and steak sauce. After the meal he asked me how everything was. The managers name is Prince Logan. If you want a safe meal - ask to speak with him.

Asked 3 times for the GF Menu. Never got it. The waitress in a very bad manner told us that whatever was in the regular menu, you could have it GF (?). Ordered fajitas: cold, hard and seemed old. Next day, all day in the WC. Worst experience EVER

Celiac friendly?

No

Waitress screwed up with our night. She brought the gf burger with a side salad with f* croutons! We asked 5 times if that was gluten free and she confidently confirmed. My wife ate one when the other server came and said it had gluten. She still insisted it didn't. Then the manager apologized and did not charge us and offered assistance. Be careful there, ask the manager to watch your food. Servers do not know what is gluten. Training needed.

They had special GF Menu. Had the burger with GF bun which was ok. They brought it however with a spicy sauce on the side which the waiter mentioned better not to try (?). Location is great if you sit outside.

There is a huge gluten free menu. The buns were dry and only so so. The nachos were huge and wonderful! The gluten free brownie sundae was amazing. It was warm and gooey with globs of hot fudge, ice cream and mounds of whipped cream. Definitely a dessert to share with a few people.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac friendly?

Yes

Gluten Free menu available upon request. Great selection of meals. My daughter went for the burger - and really enjoyed the GF bun!!

Celiac friendly?

Yes

The staff handled my celiac allergy very well. Waitress was knowledgeable. Best news ever— they bake their fries so I could finally eat GF fries!! Gluten free menu is good and offers big portions. I got ribs and pulled pork— very delicious!

Celiac friendly?

Yes

I started with their gluten free menu and then our server checked ingredients for soy, which I am allergic to. Awesome meal of salmon, mashed potatoes, fresh green beans then finished with a gluten free brownie. Very happy!

Celiac friendly?

Yes

Amazing! I walked in and said I have a gluten allergy, the hostess said when you sit, I’ll send over the kitchen manger. The kitchen manager came over and sat at our table and explained the allergy cooking process. He personally took my order and told me I have nothing to worry about. I had gluten free chicken wings that he grilled for me and gluten free fries which were cooked in a dedicated fryer. No cross contamination, great experience!

Celiac friendly?

Yes

Best burger in Waikiki! Dedicated fryer for gf fries.

Celiac friendly?

No

Food took forever to come out. The server was very unsure of gf and brought me out the wrong food. Would NOT recommend.

Celiac friendly?

Yes

Staff was very knowledgeable and assured me that precautions would be taken to prevent cross-contamination. They have GF buns but the fries are in a shared fryer so they’re unsafe. They were very busy but managed to keep my meal safe!

Celiac friendly?

Yes

They have a gluten free menu and a dedicated fryer. The staff and management were very helpful and accommodating. Would definitely come again!

The have an allergen list at the back of the menu. Not sure on cross contamination, however I have coeliac and was fine. I had jacket potato steak and salmon

Celiac friendly?

Yes

Staff was attentive to our strict celiac needs. Second time we ate burger and French fries. No issues!!!! Will go back.

Celiac friendly?

Yes

staff very knowledgeable about gluten free food! There is gluten-free beer, however, it contains barley malt so is not suitable for coeliac’s

Celiac friendly?

Yes

Staff friendly, gluten free menu available

Celiac friendly?

Yes

Visiting from Sydney with your son who has been diagnosed with coeliac it’s welcome this app is available to narrow down available choices in Waikiki. Hard Rock Cafe certainly took on on our needs & catered perfectly with wings, burger & fries all designated separate menu. Thanks to Jack our server & Ann restaurant management for checking through the even.

Celiac friendly?

Yes

Extensive GF menu w/dessert! Food was good as was the GF hamburger bun. Christian our server was very nice and attentive to my GF needs as was the manager who shared her story of a friend with Celiac. A great place for a confident GF meal.

Celiac friendly?

Yes

Really good for coeliac as they have separate fryer for chips and gf menu

My coeliac daughter loved her first time at Hard Rock Cafe. The menu was extensive and the food was perfect for a child.

Small GF menu..... you need to ask for it.. burgers come with a GF bun....

Celiac friendly?

Yes

I was pleased with the knowledge of the server. Had pulled pork on gluten free bun. Was one of the best buns I’ve had. Server reported that fries were gluten free also. Didn’t care for the beans but slaw and apple slices on sandwich were delicious.

Very friendly choice proven this is a fantastic place

Celiac friendly?

Yes

The highlight of our visit (other than the dedicated fryer for fries) was when we ordered from the GF menu and the waitress asked if it was an intolerance or celiac. She explained that for celiac, they take extra precautions in the kitchen. The manager brought my son’s celiac meal separately and everyone was happy to answer our questions. The GF buns were some of the best I have had.

Celiac friendly?

Yes

I was impressed with this restaurant, especially with it being a chain and not having such a great experience at the one in Florida. From the time we walked in and spoke with the hostess to the time we received our bill, everyone was attentive and made sure I was safe and my meal was prepared just right. They even informed me they had a separate fryer for their french fries. Definitely a place to look into when visiting Myrtle Beach.

Celiac friendly?

Yes

Hard Rock offers gluten free bun and baked fries for customers with Celiac at no additional charge. Waitress wanted to make sure I understood it would take longer to bake the fries than oil fry which is cross contaminated but all food came out quickly and tasted great. I waited until the next day to post this review so I could be accurate on if it made me sick or not, no sickness😊

Celiac friendly?

Yes

Eaten here plenty of times and haven’t gotten sick. Yummy burger and fries!

Hard Rock does not disappoint! Separate GF menu includes Kids items and good options overall. Not to mention good food and great, quick service which is perfect for parties with hungry little people.

Celiac friendly?

No

Terrible service & even asking the server who brought out the food to make sure the bun was gf....come to find out it was not.

Celiac friendly?

Yes

Amazing gluten free menu with lots of choices. They really know what they're doing!

Celiac friendly?

Yes

Fantastic service the gluten free burger was excellent . Kitchen staff came to go through the menu, awesome

Celiac friendly?

Yes

There was a gluten free menu. We were happy because we went that hungry however they did have a large variety of gluten free options compared to other places we have been to!

Gluten free menu and dedicated fryer. Had the pulled pork (bbq sauce was even GF) and it was great. Felt good afterwards so I believe when they said they are conscientious. Only restaurant where the hostess actually knew about gluten free options. Had eaten at a hard rock hotel 3 years ago in San Antonio and had no luck.. so either things have improved tremendously or this location takes the extra initiative. Would go back!

Celiac friendly?

Yes

Waiter was excellent and they have dedicated gluten free menu (available in English). Even have gluten free beer available! Very happy, had no issues eating here

Celiac friendly?

No

Can I give a negative star? I explained to the waitress that I have an allergy to gluten and very clearly ordered a medium rare burger with no bun. Hamburger came out of the kitchen with a bun. It was sent back where all they did was take the bun off (waitress admitted it). Second burger was made and came out of the kitchen again on a bun. Third burger came out with no bun, but not melted cheese. It was suspected they took the bun and cheese off from burger #2 and threw it back on the grill as it was very well done. Unclear if the fries were safe and made in different oil, but I’m guessing they weren’t as I did not feel well the next day. We were told by one manager that our bill would be taken care of while another manager only took off 15%. It was ridiculous. We will never go back here again.

Celiac friendly?

No

I ordered a burger with fries from the GF Menu. Double checked if they have a dedicated frier. The waitress said they do have one. Nevertheless, it’s a couple hours later and I’m sick. Not sure if it’s from the fries or the burger but won’t be eating there again. Really sad because the atmosphere ist great. The service in the other hand wasn’t.

They do have a gluten free menu and gluten free buns but do not have a GF fryer so fries are out and wings which are on the GF menu are cooked with onion rings so those are not really GF even though they are on the GF menu. The staff had to “go ask” to answer all of my questions including seeing if she could find the GF menu. I played it safe and got a steak salad.

Celiac friendly?

Yes

Seperate gluten free menu! Good selection to chose from including desserts!

Gluten free menu No guarantee of cross contamination stated. Good food

Unfortunately they got rid of the GF brownie sundae. Now they only gave ice cream and milkshake which still are good choices. But our waitress was so wonderful that she asked the team to put together 3 GF choc chip cookies in a sundae! She also asked if I was GF sensitive or a real allergy. She was fantastic! Such a great place that we frequent very often. Had GF burger with fries cooked in separate fryer. They have a great GF selection. Always a great restaurant to visit at CityWalk. Kudos Hard Rock Team! Love the atmosphere as I can actually share a nice GF dinner with the family. Thanks for keeping a GF menu!

Burger with gf bun and fries were great. Waitress was very knowledgeable.

Celiac friendly?

Yes

Gluten free menu with several offerings. Waiter was knowledgeable about celiac disease. I got the pulled pork sandwich on a GF bun. I also got GF French fries.

They had a gluten free menu and took the request seriously. My coeliac daughter had a Cobb Salad which came with an allergy flag. They substituted pepita seeds for pumpkin seeds. She happily ate the food with no ill effects.

staff was not knowledgeable on which dressings were gluten free and what options I had

Celiac friendly?

Yes

They have a separate gluten-free menu. I got the baby back ribs! Huge a little on the salty side, needed more bbq sauce,but didn’t get sick. Also came with slaw fries and beans didn’t eat the beans slaw was ok. Fries were good. Happy to know of gluten-free menu!

My waitress was great. They have a separate menu but I mentioned I wanted something on the main menu prior to seeing the gf options. They were 100% able to make my chicken sandwich gluten free, I was able to have gf fries, and all of the food was amazing.

Staff was knowledgeable and helpful. Food was much better than I’ve come to expect from Hard Rock.

Celiac friendly?

Yes

Great atmosphere. Food was fab. Very well looked after by the manager who checked everything was gluten free with the chef. No separate fryer so avoid chips

Celiac friendly?

Yes

As soon as 8 mentioned I am coeliac I had a wait person come to me with a separate menu to discuss it before I ordered. Thay came to check twice more and on delivering my meal which was really good.

Celiac friendly?

Yes

The lady who took our order was great! She was super acomidating and let me know exactly what I could eat. I had a kids cheeseburger with fries (I have a small appetite and a 1/2 lb burger didn't sound great). The fries are cooked in a separate frier and the burger comes plain, minus the cheese, they give you bottles of condiments to put on it.

Oct 2019 - the staff were really nice but for a celiac they could only offer one gluten free option, a burger called the big cheese burger, as other burgers could have sauces not suitable for coeliacs. The bread was the biggest issue as it had the texture of a crouton, it was so hard and unsuitable for a burger. They also failed to inform me that the chips were not coeliac safe.

Gluten free menus available. Quite a few choices for main course. Only Ice cream for dessert. Only one starter option.... chicken wings. The ribs were enormous!! Good basic American food. Can’t complain.

Celiac friendly?

Yes

Had to ask for gluten free options. Server didn’t understand the exact reasoning or what I needed. I ordered the steak and green beans. The beans had no seasoning, but I fixed that. The steak was pretty good. No sickness or reaction from this meal!