Manager greeted me and talked options with me incredible service and food.
Good gluten free menu (inc fries in a dedicated fryer), had a delicious burger :) Update - enjoyed my meal so much I went back later the same week. Had another lovely meal and didn't get ill either time (nor did my celiac son)
they have a gluten free menu that had a good variety of food including fries (and they were DELICIOUS)
Now have a gluten free menu with a good amount of choices! Was delicious
They don't have a gluten free menu, however the waitress informed me that are slowly making their entire menu gluten free, with current gluten free sauces and substituted items. I had the barbecue chicken with fries which was nice but nothing special, but I did not get sick which is always a good thing.
They do not have a GF menu which is why I gave them four stars. The waiter was very knowledgeable and helpful. My son really enjoyed hamburger and fries.
I was confused when we stopped in for a burger, because our experience was not the same as others. I would not classify Hard Rock in Maui as celiac friendly, no dedicated fryers or cooking areas (at least not according to our waitress), no gf bun options, no gf menu at all. All of their BBQ sauces have soy sauce, even the beans that top the nachos have wheat. Very few options without extreme modification. The only reason I give them 2 stars is because our waitress was trying so hard to make something work.
Didn't have a gluten free menu, but had options. Fries were in a separate fried. Food was overpriced and nothing special, just like every hard rock. Overall, sever was very helpful and I felt fine after eating.
Burger was delicious. The gf bun was amazing in taste but started to fall apart bad when I was finishing up. Best gf bun I've ever had even if it did fall apart.
Highly recommended! The manager, Scott, came to my table and discussed the gf options with me. He waited for the waitress to explain her that the ordered burger needs to be gf and that they have to make gf fries. Very good job! The food was tasty! And in addition they have two hard cider.
No specific gf menu, but the manager walked me through the menu......he also advised that there is a separate fryer..... he made sure my food had no cross contamination. i had potato skins as an appetizer, main meal was a cheeseburger and french fries......
manager came out to go over menu options. he dictated to our waiter how to put order in. they even made potato skins for us in the GF fryer! something I haven't had in a long time. Felt safe. manager oversaw food in kitchen as they were prepping it.
Manager recommended the Mac and cheese. When I asked if the pasta was gluten free he said oh oh no that's right. Don't get that. Then he said they had a dedicated fryer for allergies. 1.5 hours later still no food. The fryer broke. No one bothered to tell us. They do have udis gf buns so the burgers technically are GF but I would not trust contamination. My daughter is celiac and I just can't risk it.
Manager came out to go over menu. Lots of choices but no dedicated gluten free menu. Can't have nachos but fries made in separate area. Amazing Udi's gluten free bun. Manager even gave me one to take for free. A little loud but great food and service. I recommended they make gluten free flags so you know your food is correct. It was hard to tell the rolls apart (but that's also a good thing).
Hard rock does not have a gluten free menu. However, they have options for people that are gluten free. Almost all of their sandwiches/burgers are gluten free, as long as you ask for a gluten free bun. Make sure to ask your server if the fries are cooked in their own fryer, and if they are, get them unseasoned. Their BBQ sauce is not gluten free. Also, their service was slow, but the food was very satisfying considering we just came from a long day of not eating.
Great service! No gluten free menu but just tell the waiter about your allergies and a manager comes out to discuss your allergies. He gave me all the options for myself and my two boys 4 and 6. They have a separate grill and fryer so we enjoyed gf fries. It was a great meal and no one had any issues afterward.
They're great about gluten allergies here!! Just tell them you have a gluten allergy, or tell them what you want, and the manager will come and talk to you about your options. Awesome service.
Good food. No gf menu, but manager comes to table to explain options and changes they make to their menu for you! Gf buns make almost any sandwich possible, and gf unseasoned fries were DELICIOUS!
I was recently at Universal Studios and was unable to eat anything within the park. As we were leaving we decided to try the Hard Rock Cafe. A manager was sent over to take my order and informed me that all food was made on a seperate grill. Also things like french fries were made in a seperate frier. I was able to eat a fantastic meal with no worry. I would highly recommend going to the Hard Rock the next time you are in Orlando
Hanson was our waiter and he was very knowledgeable and helpful! Food was great! Lots of GF options
Gluten free bun for the burgers.
Waitress screwed up with our night. She brought the gf burger with a side salad with f* croutons! We asked 5 times if that was gluten free and she confidently confirmed. My wife ate one when the other server came and said it had gluten. She still insisted it didn't. Then the manager apologized and did not charge us and offered assistance. Be careful there, ask the manager to watch your food. Servers do not know what is gluten. Training needed.
Great option! Went with a large party of 9 including 5 kids. They have a separate gf menu ( even a kids gluten free menu) My 6 year old daughter enjoyed a cheeseburger on a delicious bun. Spoke to manager who assured me they had a dedicated fryer for fries. She was very happy!
Good measures taken to ensure gf. I had a burger on a gf bun it was pretty good. Limited gf menu not as much memrobelia as most Hard Rock Cafe.
My server knew what to do when i mentioned that i was celiac. The food was ok, way overpriced, but guess thats what you find at a touristy place like this. atmosphere was great, music not too loud, was very enjoyable experience. No reactions from food whatsoever.
Gluten free, menu staff and management knowledgeable about celiac cross contamination had a great time!
We had a delicious dinner at the Hard Rock Cafe in Pigeon Forge last night. We have multiple food allergies in our family, including gluten, dairy, eggs and tree nuts. My daughter has Celiac Disease and is extremely sensitive. She cannot eat gluten or tree nuts and had their honey mustard chicken sandwich on a gf bun. My son is only gf and had a cheeseburger on a gf bun. I had their pulled pork , but no bun due to multiple food allergies (gluten, dairy and eggs), with their Carolina bbq sauce. It was delicious! Our server was very attentive and advised against the fries as she could not guarantee the fryer was safe...she said sometimes it is shared. We had the steamed broccoli instead. Our server told us they have protocols set up in the back to reduce cross contamination risk. My kids and husband shared the HUGE gf chocolate brownie sundae for dessert. We ordered it without nuts due to the nut allergy. They thoroughly enjoyed the sundae, which easily can feed 3 people. We were very happy with the food and service and no one was sick last night.
They were knowledgeable! The fries are gluten free and their gf buns are soft and less dry than other places. My waitress was more than happy to help and even got ready to answer any and all questions I could have had. The gf menu is online but they will help you find out of other items can be made gf!
Separate gluten free menu. I had the fajitas (no shells) with mashed potatoes. No reactions.
Separate GF menu - biggest range we've seen in any of the Las Vegas or San Francisco restaurants we've visited. Separate fryer (though menu doesn't state that). Helpful staff. Lovely GF burgers and chips as well as plenty of other options including chocolate brownie and ice cream for dessert.
GF fries in dedicated gf fryer!!!! Many choice on GF menu, including gf buns and dessert.
Excellent gluten free burger. Unfortunately there was no gf brownie for my dessert but never the less great experience.
Went there on a date with my hubby. Was so surprised to hear all of their fried food options are now gluten free so no need for dedicated fryer and no cross contamination. Make sure you tell them you are celiac and all workers are immediately notified. They take precautions with little flags on the food so no cc being delivered to your table. Had the wings and they were amazing! I haven't had wings in years! Did not get sick and most pleasant bartender (Autumn) who was very educated in gf! Would highly recommend even for celiacs!! I literally can't go out without getting sick, was pleasantly surprised and in heaven!
Had the nachos from the gluten free menu, and they were very tasty. I always let wait staff/serves know that cross contamination is an issue for me. They took care, and I enjoyed a meal when I didn't think I was going to even be able to eat. My non-celiac son shared with me and also thought they were wonderful. There was a fun local band playing that was great! The only downfall of the night was the very weak mixed drinks. I'd definitely go back and eat!
We just happen to be Hard Rock fans, so we would have come here anyway. They have a dedicated kitchen space, so I knew I'd be safe. Delicious food, great bun, crispy fries, and hot fudge brownie for dessert. Just tell them you're "gluten frei" and let the magic begin! Absolutely wonderful - I'd give more stars if I could.
I got a kids cheeseburger and herb and garlic fries and I was told it was super safe and I am currently sitting here so sick. Stay away.
They had a gluten free menu and dedicated fryers. They have gluten free buns for the burgers. I will go back.
Great place for a GF meal. They really "get it", which is rare for Lisbon, where GF seems to be something new. I had nachos which are deep fried first thing in the morning, before the fryer is used for anything else. Then we both had salmon, and mine was customized to ensure it was GF. The server and manager clearly understood the importance and meaning of "allergy"! They had a good variety of options on their GF menu. Service was second to none too. We've been to many Hard Rock Cafes, with a pretty good experience at all, but this one is excellent with respect to GF knowledge.
Very good! Staff was amazing! We had multiple staff members including managers, assistant managers and very informed waitress coming over to us to make sure we knew how everything was prepared and to check if everything was okay! They brought me 3 big bottles of juice for me to check ingredients. Put some wings in the NO gluten fryer and they were delicious. We ended our meal with a GF brownie sundae and everyone left full and HAPPY....most importantly, my 8 year old! Highly recommend!
They have gluten free buns. Ordered the fajitas with corn tortillas. Super sensitive celiac and had no issues. The manager discussed my order with me and brought it out personally. The nachos as someone else mentioned are not safe for Celiac per the manager the chips are fried in a shared fryer.
8:30 am - 12 am
8:30 am - 12 am
8:30 am - 12 am
8:30 am - 12 am
8:30 am - 12 am
8:30 am - 12 am
8:30 am - 12 am