I have eaten here several times and I have never had a gluten exposure.
As far as I know and what has been explained to me is allergy burgers are made on a separate grill, usually not in use and clean. I watch them like a hawk when I order food because I’m usually ordering with non-allergy burgers and this has always been my experience.
I am really sensitive and this is one of the few places I feel safe dining at.
Dedicated fryer for gluten free fries is a nice added bonus.
Yes
2/17/19: Found out today by the assistant manager that there is no separate pan/tray that they cook the meat inside on top of the grill - they have a separate/clean prep area to assemble the lettuce wrapped burger. So the information that somebody gave us 4 months ago was not accurate. They try to use the second grill which isn’t used very often and clean it off extra for allergy burgers (and I believe there is a side of the grill that doesn’t have any buns on it). That being said, we’ve never gotten sick eating here and we’re super sensitive.
October ‘18 - they actually now have a special pan/tray to cook the burgers in on top of the grill to avoid cross contamination. They have it at the Topsy location and in Sparks. Haven’t been to the s. Virginia location in a while so don’t know. Super happy about this!
Fast and delicious! Dedicated fryer for fries! We always ask for the manager and explain our allergies so they follow their allergen protocol and get it right. Make sure your allergies appear on the receipt too. They do not have gluten free buns but they do protein style (lettuce wrap). We've never gotten sick and we're super-sensitive. We've been eating here gf for about 8 years.
Yes
The cashier stated they would change gloves and clean the grill for my order. I watched the cook make it and she would handle buns and then grab uncooked fries with the same gloves and put them in the fryer. She also handled the buns and then my burger. When I was handed my meal, I asked if she changed her gloves and she lied to me and told me she did.
No
Order "protein style" to get it wrapped in lettuce
protein style burgers and fries are my go to order
— Some
— Excellent
i’ve had the protein style cheese burger with fries everytime i come to the states & haven’t gotten sick! definitely recommend it as i rarely get to eat yummy cheese burgers!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
I love this place. I eat here at least once a week, it's one of my safe spots. Always fresh food, and friendly service. You have to let them know to add gluten allergy on your meal. They have special buttons for that and dairy allergy. They'll take special care.
— Very
— Most/All
— Excellent
As I ordered they took everything seriously and I felt perfectly fine after eating here. The receipt marks your order as "Gluten Allergy" and the staff has the protocol down (changing gloves, etc.). I always order protein style and no sauce (because of cc) and then ask for the sauce in packets when I'm grabbing my order. Shakes and fries are gluten free and yummy too :) I would recommend ordering separately if with others eating burgers with bun. I ordered separate trays but this location mixed up the orders and put my fries with a friend's burger. I was anxious about cc but luckily didn't end up sick. Easily avoidable if you order separately.
— Somewhat
— Most/All
— Excellent
The food is wonderful & I usually eat a protein hamburger with no seasoning or sauce and fries the same way. I let them know a gluten & dairy allergy. I have not been sick.
— Very
— Some
— Excellent