HUGE shout out to the staff at this establishment today. This was my first dine out experience at fast food since being diagnosed with lupus and celiacs. The young lady at the register quadruple checked my order and also verified with the manager and working staff about it coming through. Then once my order came up the manager stood at the counter until it was picked up telling everyone to keep my order seperate from my son and husbands (non gluten free) order. I felt so incredibly safe and can’t say enough how much that meant to me today. Thank you
— Very
— Most/All
— Excellent
A manager helped my husband and I after finding out he was celiac. He told us the fryer was dedicated to fries, that the grill would be cleaned, that they would change their gloves, and do everything possible to assure that there wasn’t any cross contamination. Based on the previous review, we were skeptical, but we watched our food being made & they did everything they promised. The food was delicious & more importantly, my celiac husband had no reaction. We’d definitely come back.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
The person who took my order indicated that the fryer is pocket used for French Fries. He added a "gluten allergy" note to both the burger and fries on my ticket. Based on my online research, I expected this to trigger a special protocol including glove changes. I watched the two people making the burgers closely, but didn't see any glove changes. This made me uncomfortable so I discarded my burger. I probably should have asked or even sent it back, but I wasn't prepared to do so in the moment.
— Not very
— Most/All
— Average
Order "protein style" to get it wrapped in lettuce
spoke with manager who assured me they follow precautions, including glove change, separate prep, different spatulas etc but still got glutened.
unfortunately it’s probably impossible to safely eat at in n out consistently despite their attempts at managing CC
— Not very
Found In-and-out during our trip through California and Nevada. As their protein-style burgers and fries are a no-brainer for gf meals, we went there more than once.
— Very
— Most/All
— Excellent
I have never had an issue once telling them it’s a Gluten Allergy. The only gluten in the store is the buns! I was told buns are toasted separately from where the burgers are cooked and the only thing even in the fries is the fries themselves.
— Very
— Most/All
— Excellent
Order Protein Style for a GF Burger. Fries are made GF in a separate Fryer. Really happy to have had the In'n'out experience!
— Very
— Most/All
— Excellent
Order Protein Style for a GF Burger. Fries are made GF in a separate Fryer. Really happy to have had the In'n'out experience!
— Very
— Most/All
— Excellent