410 North Hurstbourne Parkway, Louisville, KY 40222 Directions
Top Reviews
I wasn’t going to rate, but with all the positive reviews, I felt inclined to share that I got sick- had the loaded sweet potato, all GF ingredients.
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Gluten free sandwich was made just the way I wanted. Staff very accommodating & knowledgeable.
Great experience! The nutty salad with raspberry vinegarette was delicious!!!
Great experience! The nutty salad with raspberry vinegarette was delicious!!!
Great sandwiches . Haven't gotten sick eating here although they now say they can't be 100% there won't be cc.
Reviews of this Chain
They will make you sick. I was there and ordered a plane baked sweet potato. This order was sent back three time. I am Lactose intolerance and they place butter and cheese the first time. The second time butter. The third time it was in the same container. There were rude and said that I was hard to please. They were told not to. I was told after the third time that they did not do special orders. Pleas don’t take a chance that you will be sick too.
I have never had an issue with any of the sandwiches made here. The salad bar is sketchy for cross contamination just from the customers. But solidly one of my favorite places to get a safe meal from.
I ordered a salad to be prepped in the kitchen. I asked for Allergen protocol, and they gave me a separate number for my order. (My kids were ordering gluten items.) Next time I may try the salad bar. The gluten items are separated from the vegetables by a counter. It should really cut down on cross contamination issues.
Not sure why they claim to have gluten free sandwiches. When you order they insist you have to toast the bread in a completely unsafe toaster or the bread will not be “stable”& gross....
Really good chef's salad, but I got sicker than a dog. I told them Celiac and gluten free, but had a terrible reaction (worst in years) anyway. And really, how do you screw up a salad? Only thing I can think of is the dressing.
Had GF on menu but salad said “request a GF dressing” which options were not listed. Called and they said they didn’t have any and ordering GF just meant a normal dressing was on the side. Salad was good, but without dressing options.
Gluten free menu and salad bar menu!
They have a tasty grainy bread they use for gluten free sandwiches, but the bread falls apart easily. If they used toasted Udi's buns, it might hold together better. Still, I'm very pleased at having the safe options and recommend them!
Jason’s Deli has recently come out with a “Gluten Sensitive” menu in which if you order online it automatically flags it as an allergy, eroding globe change etc. Decent menu with GF bread options.
I don’t eat here anymore. They get the ingredients for the gluten free food from the regular assembly line that’s been contaminated all day. My husband asked if they’d get me all fresh ingredients so there wouldn’t be cc and they said yes, but to me it’s not very celiac friendly if you have to ask for it not to be cross contaminated. Most don’t know to ask.
Second time in a row I have gotten home to find a non-gluten free bread in my order. I called to let them know someone needs to pay battery attention as I have nothing to eat for lunch now. The order take hung up on me. I loved this place but after 2 mistakes like this and zero remorse I cannot trust them.
The staff understood my needs, without an explanation. The corn beef sandwich was delicious. Stayed away from the salad bar, likelihood of cross contamination was high as I watched when small children were helping themselves. I don’t view that as a negative, because it is a salad bar.
Asked for my potato and mentioned gluten free/sensitive as suggested on the menu right above me. Manager snapped back at me on the gluten free request. Obviously had no idea what I was requesting. Ordered one of the potatoes from their online gluten sensitive menu. After that switched to just a plain potato with sour cream and butter. So the cheaper option plain Jane but still charged for the pollo Mexicano.
Never got sick here. They are very careful about cross contamination
It is a nice place with a number if build your own sandwich options but it has the feel of a fast food joint. They charge more for crappy gluten-free bread and say it is not a celiac friendly place. Free ice cream for dessert but there are cones there, with crumbs everywhere. Good for GF by choice but not for celiac.
It’s great but it’s closing sept 2019.
One of my favorite places to eat in Texarkana. Always great & they have gluten free bread and food.
You better watch them like a hawk. I called ahead of time to make sure they were prepared to handle gluten “allergy” (since most don’t understand celiac). They explained their procedures and it sounded good so we tried it. As I watched them make my daughter’s sandwich, they changed gloves and put fresh paper down, but then they were going to cut the sandwich with a visibly contaminated knife. I asked, “is that a clean knife?”. He lied straight to my face and said, “yes”. I said, “I can tell it is not clean, there’s food all over it, please go and get a clean knife”. He did get another knife, but I can’t believe he lied straight to my face.
None of the sandwiches are AS good on it but they do carry Udi’s gf bread. They have a gf menu and mark things clearly. Soup options, salad options and their potatoes are a great go to... I order a half cause they are huge. I even got a gf French dip. Wasn’t the same by any means but it’s the first one I have had since I went GF and i had no regrets.
Staff was aware of GF needs and could speak to how they would prepare food safely to avoid cross contact with gluten. Dedicated GF menu. We had salads that were delicious.
I have tried this place several times and sick every time. They apparently don’t really understand cross contamination! If celiac don’t go here!
Their menu slightly points out what is “gluten sensitive” but they note there could be cross contamination. I got a salad and a cup of soup that was noted as gluten free. Both tasted good to me and i didn’t have any reactions.
Order taker had to check with manager and line staff on Celiac protocol but everything was done correctly by the line staff. I love Jason’s Deli...only place I have found to get a real sandwich on GF bread. Plus the free ice cream is gluten free 😁
They have a gluten sensitive menu that has lots of choices. Staff was extremely helpful as well! They don’t claim to be a gluten-free facility but we’re great!
GF options but no consideration for cross contamination. Got sick eating here
It’s fine if you’re not doing it for celiac. It’s always a gamble. Sometimes I get sick, sometimes I don’t.
Not sure. GF bread was done. I’m not sure about cross contamination, they go out of their way to tell you that their GF menu is not for those with Celiac or allergies. I have Non Celiac GS, my daughter has Celiac, she was fine, I was not. I had a half sandwich and salad bar. She had a sandwich. That leads me to believe I was likely glutoned on the salad bar. Since it was on the GF menu, I assumed everything was gluten-free except for the obvious like croutons. But I’m horribly bloated and gassy, my guess would be that not everything on the salad bar is gluton free, and my guess is that it was the salad dressing or the bean salad.
Love their tomato basil soup and chicken club salad with Cesar dressing! Most locations also sell GF snickerdoodle cookies by their register.
I’ve eaten here several times and have never had problems with cross- contamination from eating their gluten- free bread on my sandwiches. They make a point to change their gloves and package my sandwich separately and not on a plate.
I have ate here twice and got sick both times. Cross contamination nightmare. Food was decent just not worth getting glutened.
Ate a gluten sensitive item, but was sick ten minutes into the meal. They don’t guarantee there won’t be cross contamination, and in my opinion, it isn’t worth that risk.
Jasons deli is one of our favorite gluten free options. However, as with all Jasons Delis, you need to ask for gluten free and tell them it’s for allergies. They are very accommodating, and I always ask them to make sure they are taking the peanut butter, jelly, fruit, salad stuff etc from a new container from the back and not from the open bar behind the counter. They are more than happy to do it. We have eaten at this one and had no issues, but I still explain just to make sure. We have a very sensitive celiac 12 yr old and she loves Jasons
You are only assured a gluten free sandwich if the manager fixes it.
Gluten free bread was awesome! Tons of GF options and really affordable.
Not sure why everyone is recommending the local Jason's Deli as okay for celiacs. My husband and I went a few weeks ago, I ordered off the gf menu and made very clear that everyone needed to change their gloves. The cashier stated it wasn't a problem. I watched them make my sandwhich - not a single person changed their gloves, they used the same knife to cut my sandwich as everyone else's, and they didn't change the brown paper they make the sandwiches on either. DEFINITELY NOT CELIAC SAFE.
I've eaten at this chain in many cities and never had a problem. They use a specific kit for gluten free sandwiches.
Just ordered a gf sandwich, I informed them I had celiac so please change gloves. Well I look 8 months pregnant and very sick.
Gf bread, separate prep area, separate packaging when it’s delivered, no reaction
Gluten-free sandwiches were served on normal bread, even after we were assured gluten sensitive prep area would be used and gloves changed. Not Udi’s, which should have been our first clue, and spongy texture in the mouth was too late. We were glutened.
Thank you Jason's Deli for giving us GF people somewhere to eat when traveling. The staff here was wonderful!
Great job with GF bread. And we'll aware of CC issues, my sandwich was fantastic and free soft serve!
I love a good sandwich, since I don’t get them regularly. I am celiac so the store bought bread is always very mediocre. They always have super fresh Udi’s bread! My school and vendors even order my special sandwich box when they do a luncheon for us during events. When I go in, I always see that they make my sandwich on a back clean counter on paper to be sure of no cross contamination. They definitely do their best to be sure it’s safe.
I love the options they provide here for their celiac customers! Sometimes they are unaware of the extra precautions they need to take when preparing gluten free food, so make sure to remind them, and they should be more than happy to help. They do to-go orders, and they are very family friendly!
When I spoke to staff about gluten free, they told me it wasn’t safe for those with celiac.
Cross contamination from lack of training and not paying attention. Also not aware of what's in their food that could cause a reaction.
I went there and ordered gluten free bread and tomato soup. I verified again that both were gluten free but i was sick after eating there. I think it was cross contamination which is hard in that type of restaurant
They have GF every time I go which is almost weekly. Been going to this one for 5 years. They always use a separate box sealed with a GF sticker.
Very fresh sandwiches. GF bread seemed homemade and was delicious. Enjoyed this place very much!
Excellent staff and options! Very careful with gluten but since it’s a deli there’s always a risk. We’ve eaten here several times and neither of us has had an exposure. My daughter loves the free icecream!
I go up to order, have an idea of what I might want (not certain because GF isn't listed on their big menu on the wall) so I ask the cashier if he knows the GF options. He said "no, I don't know what's GF. Take this menu (he hands me a small one from behind the counter that DOES list Gluten Sensitive) and go to the back of the line." The line was all the way back to the front door, so I was not about to wait ANOTHER 15 mins in line. Their protocols for GF do not seem safe anyway. Everything is in one big cluttered line. Think Subway but way bigger and messier. I do not recommend this place if you have Celiac Disease.
