They were very careful, changing gloves, cleaning the counters, using a different knife and new toppings. It was really nice to see them genuinely care! Plus, the sun was delicious. I didn’t toast mine, but the other gf person (non celiac) I was with did, and they cleaned the grill but I don’t trust that as much. She felt fine though!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
I'm so grateful for how carefully they treat my order. They used to clean the counters down but now they make mine on another counter, on the paper wrap. They got My toppings from new containers, and Mayo from a squirt bottle. The gluten-free sub is very big and tasty.
— Very
— Some
— Excellent
— Most/All
— Excellent
My wife and I recently visited the alpine store. The people working didn’t have a clue how to make things safe. They used the same meat slicer (which was next to the prep area and covered in bread crumbs) and used veggies from a common container which they had been sticking their hands in for the previous (normal bread) orders before ours. They did use a different container for condiments, but at that point why bother. My wife being celiac ended up giving me her sub for lunch the next day. We ended up across the street at outback where she had a safe steak dinner. We have heard great reviews about jerseys and look forward to trying a different location. Hopefully with better results.
No
Yes
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent