They seemed very knowledgeable. Said manager has celiac and they are well versed. They changed gloves, used separate cutter (and discarded first few pieces), separate knife, did hers before starting others. They even had individually wrapped GF cookies (snickerdoodle). I feel confident in the safety for my daughter.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
This particular Jersey Mikes has always been so cautious when preparing my daughter’s sandwiches GF. They usually use a separate slicer, a dedicated knife to cut the bread, all staff change gloves, etc. We don’t usually get toppings other than oil and vinegar because the toppings are located near the assembly line with the regular rolls /crumbs. One of the staff said one of the managers/owners has celiac disease so they are all very well trained in cross contamination.
— Very
— Excellent
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
If you cannot have cross contaminated food please stay away from the grill and the tuna (the grill has bread put on it daily and the tuna spatula touches any bread it’s ordered with). Also, mention your allergy before placing your order- this should be done everywhere but I feel like some people need the reminder. If you have any concerns or questions ask for the general manager (Sage) he is celiac and very understanding.
I’ve been lucky to not get sick from here yet. I say “yet” because it’s a disaster watching them prep food. Ingredients flying all over the place, gloves touching too many things, etc...
I’ve gone there in a pinch, and have got lucky, but I wouldn’t say it’s a no brainer safe place to eat if you have celiac.
— Not very
— Most/All
— Good
Stay away from anything grilled they toast rolls on the grill and think a wipe down is enough.when I first started going they would not toast rolls now they do,also same for Quincy location
They were very knowledgeable and cautious, and I liked how I could watch my food being made to ensure safety.
Yes
The staff really cares, and tries to take precautions. I’ve been here four times, and was feeling confident when I went there yesterday. Unfortunately I got glutened. It was bound to happen sooner or later given the environment.
No
I feel they don't understand about cross contamination. They told me they would change gloves, wash a knife and put a paper down when making gf sandwich...but then I watched employees making non-gluten free sandwiches grab from the same containers of ingredients with their gloved hands that must be covered in gluten....that was just one of a few things there I question strongly about their procedures.
No
Staff switched gloves and used a special cutting board and knife. GF bread is awesome. They are very safe with cross contamination! Glad to be able to grab a sub when I want one now!
cold subs only gf,one grill and they toast rolls on it .if its grilled its not gf
Yes
Owner/manager taking orders was great. He took the time to explain sizes to us and what on the menu is gluten free and what is not (sadly the meatballs). The Udis bread was good & held up for my steak & cheese sub. He changed gloves and covered the surface with paper and prepared the sub himself. Great quick option that often doesn't exist!
Second time here and extremely impressed. Manager asked whether preference or allergy and when told I have celiac he instructed sandwich maker to change gloves. Used separate area for prep. While eating heard him do same for two other customers and teaching his staff. Outstanding!
Yes
They don’t offer a kid’s gluten free sandwich so I had to buy my daughter an adult sandwich. However she loved the bread. She had the tuna. The staff were knowledgeable and took proper precautions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
This location (on University) does not follow the gluten-free protocol! I go to Jersey Mikes often as a safe option while traveling. Today, I ordered a GF sub (specifying for an allergy) and the manager instructed the employee to make it on the regular slicer so they wouldn’t have to clean the gluten free one again. I asked if he could please use the GF slicer, and he did… without changing his gloves. Then, he carried it over to the regular line and used the non-GF knife and veggies. I asked if he could please use the separate GF area that was all set up and he said “this was how they always do the GF orders.” The manager and other employees saw this and did not say anything. I did not eat my sub.
— Not at all
Called ahead to verify that they have gluten free bread, which they do. Awesome! When I got there the place was super busy, and I almost left out of fear that I would slow the process down even more. Decided to stay and give it a chance. The person at the meat slicer wiped down the area and slicer when I told him I needed everything gluten free. He was amazing about it. I had to ask them to grab fresh ingredients from the back though, because the person adding the toppings just wanted to use what was up front. They weren’t thrilled with getting stuff from the back, but they did do it. Overall it was a decent experience.
— Somewhat
— Some
— Good
Great celiac-safe protocols. When I mentioned “gluten free” the staff immediately changed their gloves, used a separate knife, and put paper down to avoid contact with the cutting board. They also have Udi’s snickerdoodle cookies!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have GF sub sandwich rolls! Possible cross contamination but they were careful in preparation. My sandwich was the best Ive had in such a long time! It’s so nice to be able to have a ’normal’ meal along with the rest of my family! They also have an option to make your sandwich a meal with a drink and chips or even an individually packaged GF udis cookie!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent