I’ve always had a great experience at any of the Kilwins! Just ask if a flavor is GF and they will lift up the tub and read the ingredients and let you know. Amazing ice cream!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
(Review from a local) If you are looking for gluten free they have options. If you have celiac or a wheat allergy they have a disclaimer on their door that their facility contains traces of milk, peanuts, and wheat. So we didn’t risk it.
No
Staff opened a new ice cream container and used a clean scoop to ensure no cross contamination.
Yes
I asked them to dip chocolate ice cream from a new container and to use a clean spoon. They were very accommodating and my celiac kid was able to enjoy a cup of ice cream with no reactions.
All fudge and apples are gluten free and DELICIOUS! Helpful staff.
Yes
The girl who helped us checked twice to make sure the ice cream and the hot fudge was gluten free for me! Great place! I have a bad gluten sensitivity and really thought this was great!
No
Employees stated nothing they offer was safe for a person with celiac. The ice cream isn’t safe due to scooping into cones and getting a new tub out wasn’t an option. All prepackage items had a disclaimer about being prepared in a shared facility and with shared equipment (so maybe ok but high risk). I would not recommend someone with celiac visiting this location.
— Not at all
— No gluten-free information on the menu
Staff was able to answer allergen questions however there could be cross contamination from the shared scoops
— Not very
— No gluten-free information on the menu
— Some
— Good
Although their packaged candies are processed in a facility that share equipment, they make their Carmel apples fresh, on site daily. After watching them confirm their ingredient list in person, they confirmed their Carmel used for their Carmel apples is GF.
We tried the apples and they were delicious - no issues.
— Very
— No gluten-free information on the menu
— Not Much
— Excellent
We always enjoy Kilwins when we are in town and have never had any issues. We love the ice cream (in bowls) and great assortment of fudge.
— Very
— No gluten-free information on the menu
— Some
— Excellent
It seems like very little businesses actually understand gluten intolerance or celiac here in Key West. I had no luck here, as the worker did not know what we were trying to say when we said we were gluten free. She asked her coworker and the coworker said "the sorbet might be ok?". Original worker I spoke with got out the nutritional facts binder and unfortunately all the ice cream was cross contaminated with wheat as its processed in the same facility. What a shame. At least the staff were tolerant and tried to be understanding
— No gluten-free information on the menu
— Not Much/None