Kilwins
$ • Specialty Store
Most Recent Reviews
Went this evening and told none of their ice cream is gluten free. Just some fudge projects. We won’t be back. Sad, we thought we had a new ice cream place to try.
Very kind staff. Definetely knowledgeable. They have a list with gf icecream. I was scared because of the cross contamination. They open for my daughter a new bucket of ice cream.
I’ve always had a great experience at any of the Kilwins! Just ask if a flavor is GF and they will lift up the tub and read the ingredients and let you know. Amazing ice cream!
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More Reviews
(Review from a local) If you are looking for gluten free they have options. If you have celiac or a wheat allergy they have a disclaimer on their door that their facility contains traces of milk, peanuts, and wheat. So we didn’t risk it.
Staff opened a new ice cream container and used a clean scoop to ensure no cross contamination.
I asked them to dip chocolate ice cream from a new container and to use a clean spoon. They were very accommodating and my celiac kid was able to enjoy a cup of ice cream with no reactions.
All fudge and apples are gluten free and DELICIOUS! Helpful staff.
The girl who helped us checked twice to make sure the ice cream and the hot fudge was gluten free for me! Great place! I have a bad gluten sensitivity and really thought this was great!
Reviews of this Chain
Friendly staff who walked me through the book containing the ingredients of every flavor. Used a clean / new scooper and got me ice cream from the back. Have an allergy protocol (only managers can handle customers with allergies) in place.
Most all of the connections were gluten free with a few obvious exceptions, staff was aware of gluten and what to avoid.
Went here with my Celiac daughter. We were told nothing was Celiac safe and they would not go scoop from a new container.
The ice cream is really good and the service is very friendly but not knowledgeable on what is and isn’t gluten free. If you go, know what you’re going to get beforehand because they do not have a gluten free menu or any indication if the item is or isn’t. The cashier said they generally tell people if it doesn’t have cake or cookies in it then it’s probably (emphasis on probably) gluten free. Cross contamination is also a concern because they do not have a designated surface. I did not see any gluten free desserts that were not ice cream, but that can be easily missed because nothing is marked. I had the Georgia Peach ice cream and had no reaction so I think that one is relatively safe.
This place was great! They have a laminated allergen list they will show you when you are getting ice cream. They will also help advise on the fudge ingredients. I had lemon sorbet (just because that's what my mood was - lots of traditional ice cream flavors available) and bought sea salt chocolate fudge and peanut butter fudge. Amazing!
