We didn't plan on eating here, but the day got rearranged so we decided to get pizza knowing it was a safe option and there are very little on the parkway. Wish I would have read the reviews. It's me and my kids and they seat us in the bar. There are tons of seats open everywhere else in the restaurant and the bar is empty. Kinda odd. First thing we notice is that every item (reg.pizza, GF pizza and salads) are all $5 more than where we live in Knoxville. But we're there and we're hungry. My daughter and I split a Greek salad and a GF pizza. Salad was good but dressing is very thick. GF crust was undercooked and didn't hold toppings on. Toppings were tasty and better quality than crust. My son ate a traditional crust and said the same, that toppings were good but crust not very flavorful. Interesting since it's not GF but same issue. All in all, it was a decent lunch but awfully expensive.
While I appreciate the dedicated GF preparation and a pizza I didn’t get sick from, the crust was nothing to write home about and got soggy at the end. Also the pizza sauce is pretty bland. We don’t have this chain in MI but I’ve had way better GF pizzas elsewhere. We’ll pass in the future
Let me start by saying I have a Mellow Mushroom near my home, so I had an idea of what to expect. However, our server must have had an off night. I ordered a gluten and dairy free pizza with 3 toppings. It seemed to take a little longer than usual so I was really disappointed when my pizza came and there was regular cheese on it. Since I am lactose intolerant, eating cheese tends to flare my fibro. So i asked for it to be remade and ordered a salad in the meantime. When the next pizza came out it only had two of my three toppings on it. At that time, the manager came out and apologized and said he would take the pizza and salad off of our bill. Well when it was time to go, the server brought us our bill for the full amount. We explained what the manager had said, so he went to see. Then we asked for a container for my salad, pizza, and drink to go. He only brought pizza box. After a few more tries we were good. I gave it four stars because the manager comped the pizza and salad and having eaten at the local establishment, I knew this was not the norm.
The waiter did not know much about gluten free. He stated follow what the menu has listed. I ordered gluten free pizza with vegetables. When he brought it to the table, it was on a tray with 3 other pizzas. All of the pizza pans where touching. Then when he put the pizza down his thumb was on the pizza.
The pizza here is good but as all gluten-free food, a bit pricey. They don’t have very many choices for gluten free though, and the pizza crust isn’t very good. I would say that if you want pizza and needed something to eat quickly, this would be the place to go. I wasn’t affected by this restaurant but then again I only have an intolerance to gluten and am not celiac. This place may not be safe for celiacs,so be careful.
I ate here on August 9th for the second time in 2 years while we were on vacation. Their gluten free menu is very limited with a 10" gluten free pizza; however, that suited me just fine. They make their own GF crust, and the pizza was great! If you are looking for GF pizza, I would definitely recommend Mellow Mushroom. If you are looking for GF variety, you might try a different restaurant.
We didn't get sick but this was not a good pizza. We have grown accustomed to getting high quality gluten free pizza from MM, but this one was cold by the time it got to us. And it was probably cold because it wasn't completely cooked before they took it out. They were very understanding and offered to take it back, but I am not one to send stuff back after it is brought out to us. We got a discount but would rather have had a good pizza.
Our server was very attentive, considerate and friendly, especially when it came to gf! We ordered a gf pizza to share and wanted a few toppings different which he had know problem dividing on the pizza. Nice atmosphere with TV screens for watching your favorite teams. Pizza was expensive though, watch your pocketbook!
The GF pizza was very good. The crust was crispy on the edges but still chewy inside. We asked the waitress to bake it a bit longer from experience at other MM locations. The manager (Jackson) was really attentive. He had his kitchen prepare baked chicken wings for my daughter. He brought all the containers to our table so we could check the ingredients ourselves. They were fantastic. My daughter has CD and is very sensitive. She ate every wing and had no reaction. This store went out of their way to make sure we had a great experience.
One of my favorite restaurants! It’s a little pricey, but they always take our allergies extremely seriously (Dairy and gluten) The pizza itself is phenomenal!! The dairy free cheese is to die for, and you don’t have to worry about getting contaminated.
I had a delicious dairy free and gluten free pizza and did not get sick. Also had New planet Gluten Free beer. Not gluten removed. Brewed gluten free. I was impressed. Edit to add: they had excellent allergy protocols listed on the back of their menu. Only certain toppings are handled under allergy protocols so read the menu carefully.
Delicious food and superb service! They were very accommodating when we wanted to watch a baseball game that wasn’t on any of the dozens of tvs in the establishment. Great place to watch the game!
I’ve had the gf pizza twice, once in the restaurant everything was great and then once delivered, within 30 minutes of eating it I was terribly ill. Not sure what happened it...was the same pizza with same toppings as last time. Thinking there was some cross contamination this time. Super disappointed.
Good tasty pizza. Hard to find a good pizza place with a separate cooking process for GF. They do charge extra for GF crust and my toppings were a bit sparce for the price I paid. But overall good, and was safe!
This was a great experience. We ordered the GF pizza for my 6yo twins with Celiac and they liked it. They have a separate prep area and oven for GF. We watched the cook switch aprons and gloves before fixing their pizza.
They have a separate station for preparing GF pizzas. Pizzas are tasty!
(Review from a local) Best celiac experience we’ve had at a restaurant ever! They are as good as some Disney restaurants when it comes to allergies!! They have a separate prep space and allergy oven. They use corn masa to roll their regular pizzas instead of flour so airborne gluten isnt too much of an issue. We were able to speak directly with the manager and he made the pizzas himself to ensure no cross contamination and myself and my celiac son felt great after. Also, they carry glutenberg beers for those that like to enjoy a certified gluten free beer with their pizza.
Waiter was very good about letting us know which food was "no gluten ingredients" and which were properly gluten free. Annoyingly GF on menu is not the marking for "free of any gluten". GF pizza was very good and would happily go back.
The pizza was sooo good and the staff was extremely knowledgeable on allergens. I ordered the gluten free pizza with pesto and follow your heart vegan cheese since I have a milk allergy as well. The waitress came out a few minutes later and told me that the pesto had cheese in it so I was able to order something else. I had a great experience plus they have a Rubik’s cube sign on the wall so that is definitely worth checking out!
They clearly take gluten allergies very seriously because they shut down the line and clean it to cook the pizzas separately. They even keep certain ingredients in a separate fridge which is why certain GF ingredients are not labeled as such - because they’re in a fridge with non GF items. I thought that was pretty cool. The one drawback is the time you have to wait for your order, but not getting sick is worth it. Just be prepared to wait and if you’re eating with non GF people just go ahead and let them eat first.
menu is confusing, no GF appetizers, first thing they try to do is give you booze, been there twice with no GF dough available. Could not get order right, after waitress explained menu and we made choices we still got wrong pizzas.
Its expensive for a gluten free pizza...I have Celiac and react strongly when glutened. I never get a reaction, but be careful cause they use paper straws in their drinks and I don't know if they have gluten in them or not as the paste or body of the straw. They are kinda rude whenever asked questions. I just don't use the straws.
We ordered for pick up. They did gluten free really well, and the pizza was pretty good. We had the mighty meat - toppings were delicious. The crust was a little soft, but that is unfortunately common with gluten free. Regardless, it was good and safe, and we'd eat there again.
We had the mighty meat and enjoyed it! Staff were quick to answer all of our questions about gf safety and we felt very comfortable eating here. Our only complaint was the middle of the pizza had crust that was a bit soft but otherwise, for us, the taste was great. Would recommend to others for sure!
Not only do they have gluten-free pizza, their toppings are listed as gluten-free or not in the normal menu. Also, they gave me the best pizza ever!
Sensitive Celiac here and I eat at this Mellow Mushroom probably once a month. I’ve not had issues here. I find that they take their procedures seriously and have had good luck here! We usually get the Cosmic Karma or Veggie Lovers GF pizzas 👍
The GF pizza used to be a decent size but, unfortunately, they changed it so now the only option is a very small kid-sized pizza. Not at all worth the price, considering it would take two to actually fill me up and I’m a small person!
DO NOT ORDER FROM THIS LOCATION!!! Ordered a plain gluten free cheese pizza through doordash and it looked very much like a regular gluten full pizza but I double and triple checked my receipt and it said the order was gluten free. After eating a piece and having another person taste a regular pizza and mine from this place I called the restaurant and checked to see. They said it was supposed to be a thin crust typical of other restaurants (which it was definitely not). After five minutes on hold to speak with the manager the same lady came back on the phone saying that he was “too busy” and that they could remake it but I would have to go to the store to pick it up and that they couldn’t give me a refund and would have to call doordash to be refunded for their mistake. Definitely will not be ordering again! How can you mess up a clearly labeled gluten free order!!!
Celiac friendly! Pizza prepared and made in a separate location. Servers very knowledgeable and helpful. Gluten pizza tastes great too. Such a relief to eat at a restaurant and not be worried about cross contamination.
Mellow mushroom is always a good, safe chain to go to because they prepare their gluten free pizzas in a separate area (away from all the horrible gluten). The staff always brings the gluten free pizza out separate from the gluten ones to insure no contamination, which I appreciate. Never gotten sick!
The back of their menu has about 2 paragraphs on how the staff is trained in cross contamination and how they prevent that in the cooking process. They were so awesome and great to talk with. They even mark each pizza topping on whether it’s GF or not! They also if your lactose intolerant has AMAZING vegan cheese. It was awesome. Idk if some of the reviews here are older calling it not celiac friendly but I can tell you right now it is.
Got glutened. Yes, pizza places are always risky for celiacs, but given how many other Mellow Mushrooms we’ve eaten at, with no problem, the chain clearly has a system to keep GF pizzas as segregated as possible, and this location is not following it.