Moe's Southwest Grill
$ • Quick Service Restaurant
Most Recent Reviews
There's GF options but the cross contamination risk is so high here at this location and when asking about the queso it was pretty clear that the employees here don't even know what gluten is. Don't risk it.
I had fajitas from here at a catered event. After eating the rice, beef, chicken, onions, lettuce, cheese, and salsa I had no reaction. So, what one would expect from a Mexican-type chain restaurant. I can't vouch for any of the other items.
I went in and told the server I needed gluten free. (I have occasionally eaten at other locations.). I truly got the “deer in the headlights” look. He asked someone else who shrugged so I said I was going to go somewhere that I could be assured of eating safely. That was the end of the conversation....he did not even reply.
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Reviews of this Chain
Chips are fried in shared fryer so I stay away from those. Otherwise I explain I have a gluten allergy and ask if they can change their gloves and they are typically pretty good about it! I always stick to their bowls and have never had an issue.
Hard shell Tacos are GF but ask for GF shells. They have an allergen chart on the counter taped to the side you can read before ordering. Most items are GF. If you explain you are celiac they are careful. So cross contact is possible, but if you tell them, much less likely. The bowls are probably the best bet and value. I had chicken and steak and no issues. I also had 3 hard shell Tacos and no issues. Do not eat the chips and salsa. No dedicated fryer for those, and are flagged on the allergen chart. For a quick, tasty, filling meal, I do recommend them. Soy sensitive items are more abundant than GF so keep that in mind if soy is a big issue for you.
Employees not knowledgeable about gluten allergy. They were willing to change gloves after I asked but then offered toppings and items containing gluten such as a tortilla or chips with the bowl despite me mentioning 3 separate times that I was celiac and couldn’t eat any gluten. They were not knowledgeable about cross contamination and couldn’t answer my questions. Within a few hours I knew there was gluten in what they had prepared despite their claims that it was gluten free and safe for celiac.
This place is a Godsend in the gluten-free wasteland that is the Vegas airport. It’s similar to Chipotle, and possesses similar cross-contamination risks. I wouldn’t recommend it for anyone with a serious allergy, but if you’re fine with places like Chipotle you should be fine here.
Blech. The only option we had time for. They did change gloves at my request as they use their hands for a lot of the toppings on the bowl I ordered. I made sure to take Gluten Digest. The chicken was pretty poor quality it seems. I didn’t eat it all. Way below Chipotle in quality and service.
