I've always thought Nando's was a great place for celiacs, that was till I ate here! I have visited this Nando's twice and both times they have made me sick! They do not take celiac disease seriously and didn't seem to know what it was. The first time I visited my self and a friend ordered our food separately. However they bought our food together on one place. (I thought this so odd even if I wasn't a celiac.) my friends garlic bread was on the plate. I took it back to the till were the staff told me to remove it and didn't understand cross contamination at all. He called a manager who took the plate away. I do think I was given the same chicken that touch the garlic bread as I was sick after.The second time I went I was made sick again and as I was leaving I watch the grill cook that was mixing the chicken and bread on the grill and using the same utensils. Really a very bad Nando's.
Nandos does GF very well at all branches. Staff check all allergens when ordered and food is prepared separately. Separate frier for chips. Best way to work out what to order is to use website on mobile, then you can filter by allergen. Their allergen menu is pretty confusing!
I have always had good experiences with Nando's, wherever I go. I have eaten in Nando's in Chelmsford, Lincoln, Nottingham and London. It's a reliable restaurant to have a good and safe meal. Meals come with a gluten free flag if you specify that it is an "allergy order" when ordering. They then ask what allergy and if you're coeliac. I have not ever felt ill after going and I usually have quite severe reactions to gluten, so I trust Nando's a lot now.
Manager will always assist and confirm order is suitable prior to payment. They will oversee the kitchen and ensure surfaces are cleaned and deemed safe. They will deliver the food to the table and it will be clearly flagged it is an “allergy order”
Quick, fresh, tasty food. Most available as gluten free.
— No gluten-free information on the menu
They have sorbet for GF/DAIRY FREE desserts. All chips made are gluten free as they told me the chips are the only things that goes into their fryers
They take it very seriously and almost everything is gluten free! (Except obvious breads)