They have a nice size GF menu for a chain. Always a safe bet here. Never had any issues
We eat here all the time and it's great. We always get the GF burger. The fries are GF at this location as they have a separate fryalator.
I had a very close call tonight when I ordered a burger with a gluten-free roll and a baked potato, because the fries are not gluten free. Tiffany asked me if it was an allergy and I said yes. The burger arrived and I noticed that the roll looked identical to my son's sandwich roll. I waited and found Tiffany and asked her to make sure this is gluten-free. She realized her mistake and grabbed the plate and told me that it would be redone. She did bring me a new burger with a gluten-free roll. At this point I was disturbed thinking about the horror that was just avoided by being observant. When I get glutened it is not a pretty or painless experience. I expected the manager to come over at some point to apologize and this did not happen. When my son ordered dessert I asked Tiffany to have the manager come over. After about five minutes he came over. I asked him if he knew what happened. The manager, Bill, said that Tiffany did not press the button on the order entry system for the gluten-free roll. I asked him if he knows what happens when someone who is allergic to gluten eats it. Bill was not familiar with the violent reaction. I shared with him that it is a long and painful experience for me that involves bodily functions that should not be discussed in a dining room. I suggested that Bill train all of his employees in the dangers of making a mistake like this. He said they do receive training. Well something was missing, I replied. At no point did he offer to pay for my burger. I had to ask him for that courtesy and it was like pulling teeth. When he agreed he quickly left the table. I don't believe Bill ever apologized for the mistake only acknowledging that it was made. Bill must have given Tiffany "quite a talking to" according to my son because she came over to apologize and was sincere. At this point I wish there was a pill that would cause the same level of symptoms that we experience when we are glutened that could be given to wait staff that makes this kind of mistake so that it would be the very last time it happens. I am not quite sure why I need to train the 99's staff instead of Bill doing his job properly. Eating out should not be a dangerous and scary experience when a restaurant declares themselves to be gluten friendly. This was not a friendly experience.
GF menu. Good Burgers with GF buns. No fries do mashed or baked p. Instead. Nice staff and server. Said kitchen is careful on cross contamination. Recommend but be clear on GF needs.
They have a GF Menu here with alot of options. I had a burger with GF Bun unfortunately their french fries are not GF. So I had mashed potatoes as my side. Burger was a good size and GF hamburger bun was very good. They serve popcorn instead of bread - very tasty. Its not fine dining - but a good value and price point and our server (Richard) was very nice & service was very good!
The staff was helpful & took my concerns seriously. The manager came to my table & offered to take my order personally. They have a gluten sensitive menu but asked me good questions to cover my needs. I have Celiac's & felt very comfortable here.
Not many options, but have a separate menu. Love their burgers
We eat at 99 on a regular basis. The service has always been excellent and if a server does not know the answer they will check with the manager or the kitchen.
Very limited selection. When I informed my waitress that I had celiac, she didn't know what that meant, so I explained that it meant I could not eat gluten and that my food could not contact gluten. She told me they could not accommodate this and the manager said the same thing. Neither even knew they had a gluten free section of the menu. I ended up ordering a salad and a baked potato as I was there with a large group and could not leave, and I've been sick all night.
There may not be a ton of options but I have eaten here many times and have never been sick. They have pretty good gf buns too which can be hard to find.
Always good relatable food
Great service! The server sent the manager over and he made sure everything was cooked without cross contamination. Very knowledgable! I have many allergies and he was very helpful! My steak, potato, and broccoli was wonderful! I'll definitely be back!
Worst service in town, something is very wrong with the people who work here, they don't care about anything. We use to love going to 99 in Maine but this place has ruined it. I've got Celiac, when I told waitress, she said "poor you, you should probably stay home to eat" I asked for salmon with no spices on it (just plain) well it came all spiced up, when I asked to bring it back and please make a new one, she stormed off and made the kind of face my teenage daughter would when told "no". Well she proceeded to ignore us (never came back to our table), we asked another waitress near bye to go get her and she never came back to see us??? We asked to speak to manager to another different waitress who said "he's not here" We walked out. Last week we ordered by phone to pick up and when we got there nobody knew where our order was? We should of known then never to go back, so sad! We've never experienced anything like this before, anywhere!
Extremely helpful and conscientious staff made sure that my order was not cross contaminated. As soon as I mentioned that I was gluten-sensitive, I was connected to the manager who took my order and put it through. They have an absolutely delicious GF hamburger bun for their burgers and many other choices on their menu to choose from. This is one of my favorite restaurants in the area.
I've eaten here a couple of times with no problem. I've had the sirloin tips which are good. The first time I went I spoke with the Manager and I asked for my food to be brought out separately which it was. The second time I mentioned it to the waitress and was told she'd do her best ( not exactly the answer I was looking for). I will go back but I will always speak to the Manager. I have eaten many times at another location and never had a problem so I do believe they take it seriously.
this place was serving me "g.f" salad. when I went to another state they let me know even the walnuts had wheat in them. no wonder I felt crummy. ALL of their salads had some sort of gluten in them (9/2015). it's so easy to substitute these little things. (1 star). I add another star because they have a decent menu for entrees that never made me sick
I heard that they had a small gf menu and it is in the back page. So we ordered gf burger and said several times we are gf to the waitress and her trainee and even ordered gf vegetables. The burger comes out and it is clearly not gf and the roll was clearly not gf. So we wait. we wait. we wait and we wait. They finally come to check on us and when I question the rolls on the burgers she says no they are not gf and takes the food back. If we were new to gf we would have eaten it and suffered. So while they offer the gf limited menu it's as simple as if the staff has no clue, you're in trouble. The manager apologized and took it off the bill, but it's always a risk we take...
I took both my kids who have Celiac to this 99 Restaurant. The waitress had no idea what was gluten or what they could or could not have. However, when I asked her to let the kitchen know that they are sensitive to cross contamination, the manager came to our table and was VERY helpful. She said that they cook the burgers and grilled chicken on the same grill as the steaks that have gluten in the marinade. But she offered to have the burgers baked in the oven to avoid cross contamination. The kids got kid menu cheeseburgers with broccoli instead of fries, and had no issues. We will definitely be back thanks to the wonderful manager.
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