3025 Main Street, Glastonbury, CT 06033 Directions

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Celiac

Overall Rating

Review


I had a very close call tonight when I ordered a burger with a gluten-free roll and a baked potato, because the fries are not gluten free. Tiffany asked me if it was an allergy and I said yes.

The burger arrived and I noticed that the roll looked identical to my son's sandwich roll. I waited and found Tiffany and asked her to make sure this is gluten-free. She realized her mistake and grabbed the plate and told me that it would be redone. She did bring me a new burger with a gluten-free roll. At this point I was disturbed thinking about the horror that was just avoided by being observant. When I get glutened it is not a pretty or painless experience. I expected the manager to come over at some point to apologize and this did not happen. When my son ordered dessert I asked Tiffany to have the manager come over. After about five minutes he came over. I asked him if he knew what happened. The manager, Bill, said that Tiffany did not press the button on the order entry system for the gluten-free roll. I asked him if he knows what happens when someone who is allergic to gluten eats it. Bill was not familiar with the violent reaction. I shared with him that it is a long and painful experience for me that involves bodily functions that should not be discussed in a dining room. I suggested that Bill train all of his employees in the dangers of making a mistake like this. He said they do receive training. Well something was missing, I replied. At no point did he offer to pay for my burger. I had to ask him for that courtesy and it was like pulling teeth. When he agreed he quickly left the table. I don't believe Bill ever apologized for the mistake only acknowledging that it was made. Bill must have given Tiffany "quite a talking to" according to my son because she came over to apologize and was sincere.

At this point I wish there was a pill that would cause the same level of symptoms that we experience when we are glutened that could be given to wait staff that makes this kind of mistake so that it would be the very last time it happens. I am not quite sure why I need to train the 99's staff instead of Bill doing his job properly. Eating out should not be a dangerous and scary experience when a restaurant declares themselves to be gluten friendly. This was not a friendly experience.

Celiac friendly?

No

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Service here isn't always the best and the steak is invariably charred. Vernon location is better.

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Beer
  • Bread/Buns
  • Burgers
  • Dessert
  • Gluten Free Menu

Categories

  • Kid Friendly
  • Late Night
  • Lunch
  • Restaurant
  • Seafood

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Reviews of this Chain

Overall Rating

Review


They did not make it past the phone call portion. The staff member wad uninterested it helping me an was quick to answer just no , to all my gluten free questions , like asking if the fries were gluten free when they were clearly listed on the menu

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

Other


Other Characteristics
  • Good for takeout
Celiac

Overall Rating

Review


Had weird service, server walked away before I could even finish ordering? Drinks were made weak

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Pretty good. Very nice and honest about gf options Update: they have more gf options now and I noticed new gf items recently. I have ordered takeout as well as dined in multiple times throughout the pandemic without issues

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Offers online ordering
Celiac

Overall Rating

Review


The waitress asked if I was gluten sensitive or a full allergy! I told her I have a huge allergy so she noticed the kitchen and staff to make sure my food was safe for me. I had a bacon burger and it was amazing!!!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


They take they’re GF guests very serious and even had the manager come out to confirm with us at the table that we requested GF. The food comes out with a purple flag on it to tag that it’s GF, that way nothing gets mixed up. Everything my boyfriend has tried on the menu, he’s loved and hasn’t gotten sick from.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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