I really want to like this place. But it just drives me nuts when restaurants don't feel the need to fully know and understand their own ingredients. I tried again recently and was told that the chips were now gluten free.. however, I am still skeptical. Also, service is less than impressive.
Do not trust them with gluten free. I ordered fish tacos from the allergen menu and told the waitress to tell the cook I needed gluten free. They proceeded to serve me breaded fish. We waited forty minutes for food, they ran out of ground beef, and our food was cold. There was no effort on their part to remedy the situation. I'll be calling the store manager tomorrow morning.
On the Border is not GF in Casper. The cook told me that the all meats are in a marinade that is not GF. Chips are not GF not a good option for Celiac.
Though i called ahead it took them about 10 minutes to find the menu -- and they gave me the vegetarian menu instead. Then it took another five minutes to find the gf menu, which had expired almost a year before. Tortilla chips here are NOT gf. Very limited gf selection. Our waitress was clueless. I asked if corn tortillas were lightly fried because I was concerned about shared oil and she said no, but they arrived lightly fried. I didn't get sick but I think it was a miracle.
They couldn't find menu at first, but my food wasn't contaminated like at other visits to this chain in different locations
It didn't start great but we left very satisfied with our meal. First, their chips are made in a shared fryer, so no chips if you are celiac/intolerant. That's a bummer. We were given gluten free menus but unfortunately the GF menu was out of date which we only determined after struggling for a while. Our server got the kitchen manager who explained our choices as well as how we could make some modifications which would better suit our young son's preferences. The food was excellent. Would have given 5 stars if the menu was current and safe chip option.
l had to use the bathroom before I got out the door bad bad bad. Everyone said they knew all about safety of my food. Do not go if you have celiac
I'm giving 4 out of 5 since the chips are fried in a common fryer. If you can say no to the chips, the food is really good, prices are reasonable, and the staff (that I've encountered) have been very accommodating. We have been to this location a lot (prob, once a month for years), and have had parties catered by them. All of our family experiences here have been fantastic.
We ate here one time and I had stressed the need for gluten free. The waitress began by telling me the chips were gluten free (which I knew was not correct because they're fried in the same oil with gluten containing foods). Then she brought out flour tortillas for my food.... And tried to tell me that the rest of the food was fine and they didn't need to remake it. At which point I insisted they did remake it since the tortillas had been on the plate. Overall they were not knowledgeable of gluten free or celiac. I would not eat here.
Gluten free menu, dedicated fryer for tortilla chips. Server was very helpful and friendly.
I went for lunch and the chef's wife has Celiac. My meal was so fresh and completely GF!! Corn tortillas were microwaved on a clean plate, gloves changed, clean utensils used and fresh sides not contaminated with gluten utensils or hands. Best part was no eye rolls or exaggerated exhalations when I said I needed gluten precautions.
Not at all impressed with this place. When I was unintentionally glutened by the chips (not GF!), the waitress was completely unapologetic. Even after that, she didn't offer a GF menu and told me that most of their menu is not gluten free due to cross contamination. So, cool. I won't be eating there again.
We went in aware we couldn't eat the chips. The waitress said she actually thought they had changed the chips and asked management who agreed they were fine. 20 mins later after we ate the chips someone was sent to let us know the chips had gluten in them. My kids were sick the next day. Don't trust the staff. Trust what you researched before arriving.
The menu/list really sucks. It's got a heading then a list of food. Everything is separated by a comma and not even listed properly so it was very confusing. Most foods weren't really for celiacs but good for those whose bodies can tolerate a little gluten. I'm GF but because of an ingredient that is removed when gluten is removed, so I could eat a lot on their menu.
Had dinner at On the Border last night. Was not to impressed with the gluten free menu. But as I was browsing the main menu, I asked our waiter about the Border Smart Chicken Fajita. He went back and got some answers for me. It came with onions, bell peppers and chicken. My concern was the corn tortillas. He also found out that the corn tortillas were made of only corn and lime. But did state that on the bag they came out of a manufacture company that does work with wheat. I went ahead and ordered the dish. Oh my that was so good and I had no issues with it at all. It also came with a side of black beans with nothing added to them, not even a thickening substance. So thumbs👍 to On the Border. I will be coming back for sure.
My daughter became violently ill after ordering off the gf menu. Of course there was a warning of cross contamination since it is not a dedicated celiac friendly kitchen. However this is the 1st time, ever that we have gone anywhere and had a problem after we let them know she has severe food allergies. I would use extreme caution before eating here.
got sick.ordered off wheat free menu, no gluten free menu available, waiter not knowledgeable, didn't know where the menu was til manager got it, didn't write our order down. now I paying for not being more assertive in ordering
Tried to eat here in July 2016. The chips are fried in the same fryer with wheat foods. The server and whoever he spoke with were very confused about what is and what is not safe for celiac customers. I want to like On The Border but they haven't earned it yet. Instead try Matts Rancho Martinez just on the south side of the turnpike (190). Matts is very celiac friendly.
This is a restaurant that I have been to at least once on each of my trips to Atlanta over the past several years, when I visited my mother. I've not had any issues from my meals eaten there on any of these occasions. Their GF menu does warn against cross contamination, but I've yet had any issues. The GF menu doesn't appear to be updated with the New items that appear on their menu and it is a bit difficult to understand what you are looking at (as far as category on the menu). There are some good options. I've had the Queso Chicken Grill with cilantro rice and vegies. I'd enjoy more of the Queso sauce on the chicken and I think the flavors might be enhanced with some lime wedges. My BID disappointment is that the chips are NOT GF, so while others get to enjoy munching on them as we wait for our meal, I have to sit there and pass up one of the things I've always enjoyed about having Mexican food before learning I had Celiac. That's one reason for just three stars...they make no effort to provide any chips that we GF'ers need, and they don't have, or didn't offer, any other sauces that might be added to the food to enhance flavors. I'm not a big fan of cilantro, but the serving portion of the cilantro rice was meager at best, regardless of it being on a GF plate or not. This isn't one of my first choices when I'm in Atlanta, but it has been a safe choice so far.
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 9 pm